YQ refund of partially used ticket

Old May 21, 20, 3:28 am
  #1  
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Join Date: Jul 2008
Location: C2
Programs: TK*G, oneworld Sapphire, Skyteam Elite Plus
Posts: 395
YQ refund of partially used ticket

I held a C2-C6-C2 multi-city ticket with QR. I have used it on the way from Europe to Australia, the return from Australia to Europe was cancelled and I have requested refund. The calculation of YQ is too low as per my opinion. Logically thinking, it should be 50% of the original value or at least proportionally to the fare (so in my case around 40%). QR refunded only 12% of the YQ. They didn't respond to my clarification request. Where can I find their rules for the YQ refund? Are they calculating it the right way?

Original ticket calculation
Fare per passenger 1468.00
Carrier Imposed International Surcharge (YQAC) 1040.00
Fiscal Tax (YRVB) 61.88
Airport Tax (XWAE) 36.85
Passenger Service Charge (Domestic) (ZOAE) 54.17
Qatar Passenger Facility Charge PFC (G4AF) 74.32
Qatar Passenger Service Charge Departures (PZSE) 7.93
Qatar Passenger Service Charge Arrivals (PZAV) 9.87
Qatar Airport Fee International (QAAP) 42.47
Passenger Services Charge (WYDE) 128.22
Passenger Movement Charge (AUDP) 156.54
Safety and Security or Baggage Screening Tax (WGSE) 22.10
Total price 3102.35

Refund calculation
Unused fare amount - PLN 573
Unused total tax - PLN 475.79 (PLN 163YQ/30.94YR/37.16G4/1.94PZ/64.11WY/156.54AU/22.10WG)
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Old May 21, 20, 10:39 am
  #2  
 
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 988
Is your ticket originating and going back into the same C2 country ?
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Old May 21, 20, 11:45 am
  #3  
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Posts: 395
@Matt4 no, it's departing PL and back to UK. Does it matter in this case?
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Old May 22, 20, 12:53 am
  #4  
 
Join Date: Dec 2014
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We should go on this matter privately.
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