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100,000 Free flights to Healthcare Professionals - Ends 17th May 2020

100,000 Free flights to Healthcare Professionals - Ends 17th May 2020

Old Jul 27, 20, 11:35 pm
  #196  
 
Join Date: Jul 2018
Programs: LH FTL, IHG Platinum
Posts: 58
Originally Posted by good_boy_1234
Did they stop allowing the free change and modify booking? It used to be working well. Now when I try to change it gives me this error:
"We are unable to find recommendations for your search. Please change your search criteria and resubmit the search. Please visit our Offers page to explore other options"
It has never been free to change flight online after booking with promo code. Last week I tried to change date to 2021 via Twitter support since Australia won't open its borders and was told again that it is not possible as per the T&C last day is 10th of Dec 2020.

Does anybody know if it is possible to change destination for free?
vladko is offline  
Old Jul 28, 20, 1:24 am
  #197  
 
Join Date: Sep 2019
Posts: 68
It should be free since they are fully flex tickets.
kanexxz is offline  
Old Jul 28, 20, 4:28 am
  #198  
 
Join Date: Jul 2018
Programs: LH FTL, IHG Platinum
Posts: 58
Originally Posted by kanexxz
It should be free since they are fully flex tickets.
You're right. Change is free. It's just that you pay the fare difference which is 2000 for us.
vladko is offline  
Old Jul 28, 20, 4:33 am
  #199  
 
Join Date: Jan 2019
Posts: 44
Originally Posted by vladko
You're right. Change is free. It's just that you pay the fare difference which is 2000 for us.
you are looking at flights when economy flexi isnt available. If you find flights with economy flexi there should not be any fare diffrence. Keep searching.
Fli1 is offline  
Old Jul 28, 20, 7:12 am
  #200  
 
Join Date: Feb 2017
Posts: 219
Originally Posted by vladko
It has never been free to change flight online after booking with promo code. Last week I tried to change date to 2021 via Twitter support since Australia won't open its borders and was told again that it is not possible as per the T&C last day is 10th of Dec 2020.

Does anybody know if it is possible to change destination for free?
Yes, call and change for free to whatever destination youd like (if the fare class is available of course). I called after the 14 day waiting period to change destination. And based on covid guidelines I might as well have to change again.
Basanez is offline  
Old Jul 28, 20, 10:45 am
  #201  
 
Join Date: Sep 2019
Posts: 68
Originally Posted by Basanez
Yes, call and change for free to whatever destination youd like (if the fare class is available of course). I called after the 14 day waiting period to change destination. And based on covid guidelines I might as well have to change again.
lol, from where to where? Did you ask if they extend after 10 of december maybe?
kanexxz is offline  
Old Jul 28, 20, 1:44 pm
  #202  
 
Join Date: Feb 2017
Posts: 219
I didnt ask because the call center people dont know anything. Ill keep an eye at how the situation evolves and might change it again to one of the countries who will allow me in.

Originally Posted by kanexxz
lol, from where to where? Did you ask if they extend after 10 of december maybe?
Basanez is offline  
Old Jul 28, 20, 3:28 pm
  #203  
 
Join Date: May 2017
Location: Germany
Programs: TK Elite; IB+ Oro; Hilton Diamond
Posts: 28
Originally Posted by kanexxz
lol, from where to where? Did you ask if they extend after 10 of december maybe?
I asked via WhatsApp yesterday as our flights have been still confirmed but QR stated they wont be operated.

QR refused to extend (as expected) beyond 10/12/2020 and insisted on rebooking to different date or destination for free.

Today they cancelled the flights and the email is offering 4 options:

Hold on to your ticket : Keep your ticket open and use it when you are ready with our extended 2 years ticket validity, this applies for fully unutilized tickets. A maximum extended validity of twelve months applies for partially used tickets. For any changes on or after 01 January 2021 ticket fare rules shall apply.

Exchange for future travel : You can exchange your ticket for a future travel voucher with 10% additional value. Vouchers are now valid for two years from the date of voucher issuance.We will issue the travel voucher within 48 hours.
Swap for Qmiles : Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years.
Refund your ticket : We will refund your ticket to the original form of payment. It may take up to 30 days to process your refund request.

Curious if option 1 would extend the validity...
will need to look into this during the next days.
Has anybody from here been in the same situation with these gifted tickets and some experience?
Rookie2014 is offline  
Old Jul 28, 20, 11:59 pm
  #204  
 
Join Date: Mar 2020
Posts: 35
Just wanted a clarification on option 1.When we use to the ticket will we be paying just the taxes like earlier or will we have to pay the normal fare?
kapsshah42 is offline  
Old Jul 29, 20, 1:34 am
  #205  
 
Join Date: Jul 2014
Location: Netherlands
Programs: Flying Blue Platinum for Life, AccorLiveLimitless Platinum, Qatar Airways Gold
Posts: 332
Originally Posted by kapsshah42
Just wanted a clarification on option 1.When we use to the ticket will we be paying just the taxes like earlier or will we have to pay the normal fare?
Option 1 is what I am aiming for as well. I dont see an issue on them not living up to it. You will not need to pay anything as they cancelled.
Brendan88 is offline  
Old Jul 29, 20, 1:59 am
  #206  
 
Join Date: Sep 2019
Posts: 68
Originally Posted by Rookie2014
I asked via WhatsApp yesterday as our flights have been still confirmed but QR stated they wont be operated.

QR refused to extend (as expected) beyond 10/12/2020 and insisted on rebooking to different date or destination for free.

Today they cancelled the flights and the email is offering 4 options:

Hold on to your ticket : Keep your ticket open and use it when you are ready with our extended 2 years ticket validity, this applies for fully unutilized tickets. A maximum extended validity of twelve months applies for partially used tickets. For any changes on or after 01 January 2021 ticket fare rules shall apply.

Exchange for future travel : You can exchange your ticket for a future travel voucher with 10% additional value. Vouchers are now valid for two years from the date of voucher issuance.We will issue the travel voucher within 48 hours.
Swap for Qmiles : Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years.
Refund your ticket : We will refund your ticket to the original form of payment. It may take up to 30 days to process your refund request.

Curious if option 1 would extend the validity...
will need to look into this during the next days.
Has anybody from here been in the same situation with these gifted tickets and some experience?
Thank you for sharing that.

Where can I find their Whatsapp Support?

What is/was your destination they dont fly?
kanexxz is offline  
Old Jul 29, 20, 2:26 am
  #207  
 
Join Date: Mar 2020
Posts: 35
The rules in option 1 say that changes post jan1 fare rules will be applicable
kapsshah42 is offline  
Old Jul 29, 20, 5:56 am
  #208  
 
Join Date: Jul 2014
Location: Netherlands
Programs: Flying Blue Platinum for Life, AccorLiveLimitless Platinum, Qatar Airways Gold
Posts: 332
If you look at how QR writes the T&C's they use the following terms:
"for tickets issued on/before/after"
"for travel on/before/after"
"changes on/before/after"

In this case you should be able to change before 2021 for travel in 2021/2022 without fare rules applying. But changing again in 2021 might not be possible unless it is involuntary.
Brendan88 is offline  
Old Jul 29, 20, 2:20 pm
  #209  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,611
I think you will struggle to get option 1 as this is part of their book with confidence offer to store the monetary value of a ticket for future use.

The issue I suspect you have is that there is no monetary value against your ticket if booked as a beneficiary of this offer.
plunet is offline  
Old Jul 29, 20, 3:32 pm
  #210  
 
Join Date: Feb 2017
Posts: 219
This is my suspicion as well. At best, monetary value means whatever amount was actually paid for taxes/fees.

Originally Posted by plunet
I think you will struggle to get option 1 as this is part of their book with confidence offer to store the monetary value of a ticket for future use.

The issue I suspect you have is that there is no monetary value against your ticket if booked as a beneficiary of this offer.
Basanez is offline  

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