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Qatar cancelled my flight - do they have to rearrange?

Qatar cancelled my flight - do they have to rearrange?

Old May 19, 20, 11:04 pm
  #46  
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Originally Posted by applebum32 View Post
It is bad enough having to risk a flight - I am not spending five hours on tube and train to get home, not in London and not with this virus.

They can pay for my taxi or deal with it in the small claims.
You will lose in court. You will also lose a MCOL process. What QR has offered is perfectly reasonable and acceptable. But sure, have a go.
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Old May 20, 20, 5:46 am
  #47  
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Originally Posted by ISTFlyer View Post
I'm sorry to tell you that airlines are not obliged to pay for private transportation when there is a publicly available method ( in your case train ). Some airlines do for goodwill purposes.
Here, in your situation, Qatar Airways have offered to pay for your train costs to Cardiff and you simply rejected for personal reasons ( fear of COVID ) which is acceptable. However, this does not mean that you could take a taxi and ask QR to pay for it.

Plus, you have accepted to be transported to London rather than Cardiff, QR did not force you to travel to Heathrow; you could have simply rejected traveling to Heathrow and ask for an alternative travel route. Possibly a supervisor or a local QR office could have rerouted you BKK-DOH-AMS on their own aircraft and AMS-CWF on KLM if you have requested it. Regular phone agents do not have the power to rebook you on other airlines.
By the way, it's obvious that they wouldn't rebook you LHR-AMS-CWF separately after you agreed on travelling to Heathrow rather than Cardiff.

I am not writing this post to say that you have done something wrong and it's your fault; I am writing this because you would get nothing from the small claims court if you sue them as you personally agreed to be transported to London yourself.
I have asked to be rerouted to AMS and then put on KLM to Cardiff. They have refused. I have not yet changed my flight to LHR.

I wish to add that I changed my original return flight as flights to Cardiff were not available in May, so I have made the sacrifice to stay an extra two weeks in Thailand in self-isolation in order to get back to Cardiff.

They then cancelled the Cardiff flights a month later.
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Old May 20, 20, 5:47 am
  #48  
 
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Originally Posted by applebum32 View Post
I have asked to be rerouted to AMS and then put on KLM to Cardiff. They have refused. I have not yet changed my flight to LHR.

I wish to add that I changed my original return flight as flights to Cardiff were not available in May, so I have made the sacrifice to stay an extra two weeks in Thailand in self-isolation in order to get back to Cardiff.

They then cancelled the Cardiff flights a month later.
So you are currently in Thailand. Am I correct?
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Old May 20, 20, 5:56 am
  #49  
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Originally Posted by applebum32 View Post
I have asked to be rerouted to AMS and then put on KLM to Cardiff. They have refused. I have not yet changed my flight to LHR.

I wish to add that I changed my original return flight as flights to Cardiff were not available in May, so I have made the sacrifice to stay an extra two weeks in Thailand in self-isolation in order to get back to Cardiff.

They then cancelled the Cardiff flights a month later.
Again, they offered to fly you to London and pay for your train to Cardiff. That is perfectly reasonable, even in normal times, and on this basis you will not be successful in your legal case. If they had offered to fly you to Malta and suggested you take a canoe home from there, then that would not be reasonable.

Years ago, I had to travel from London to Montreal. The only Montreal flight of the day was cancelled (I think weather but I can't remember). The airline put me on a flight to Ottawa and paid for my first class train ticket to Montreal. Perfectly reasonable and worked out just fine.
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