Talking to an Agent (USA)

Old Mar 9, 20, 9:46 am
  #1  
Original Poster
 
Join Date: Oct 2005
Location: SMF - N. California
Programs: SOUTHWEST A-LIST, HH GOLD, SPG GOLD, AA EXEC PLAT
Posts: 1,998
Talking to an Agent (USA)

How do I get a hold of an agent on the phone to change a reservation ?

The 877-777-2827 is always busy, as is the (312)392-3679,

Can anyone recommend a different number ? Maybe one outside the US that is reliably easy to connect to ?

Thanks for your help.
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Old Mar 9, 20, 10:19 am
  #2  
 
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,160
Originally Posted by CommittedLurker View Post
How do I get a hold of an agent on the phone to change a reservation ?

The 877-777-2827 is always busy, as is the (312)392-3679,

Can anyone recommend a different number ? Maybe one outside the US that is reliably easy to connect to ?

Thanks for your help.
I've seldom had holds calling Doha, but thats the phone number for QR plats. Not sure if you have status with QR?

-A
ph-ndr is online now  
Old Mar 9, 20, 10:45 am
  #3  
 
Join Date: Feb 2018
Location: Brooklyn, NYC
Programs: DL Diamond Medallion, QR PC Platinum
Posts: 295
Originally Posted by ph-ndr View Post
I've seldom had holds calling Doha, but thats the phone number for QR plats. Not sure if you have status with QR?

-A
Is the plat number still active, or is there a worldwide/Doha plat number? The US PC number I get from my QR app used to work fine and seemed to be a direct number for plats, but it hasnít been active the last few times I tried calling. The (312) number however has worked alright for me and most Iíve had to wait is 10 mins or so, but clearly that was a general number.
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Old Mar 9, 20, 10:52 am
  #4  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
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I've always had extremely long hold times when calling QR, especially the US and Canada numbers. For at least a few years, no matter the time or day, there's often a wait exceeding an hour. The most annoying part is that while on hold waiting for an agent, there is a constant recording that scolds you for calling rather than going online. The recording assumes you are an idiot who doesn't know how to use the web, which the recording insists "It couldn't be simpler!" I imagine the wait time has only gotten worse with the virus situation.
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Old Mar 9, 20, 11:30 am
  #5  
 
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,160
Originally Posted by fender5787 View Post
Is the plat number still active, or is there a worldwide/Doha plat number? The US PC number I get from my QR app used to work fine and seemed to be a direct number for plats, but it hasnít been active the last few times I tried calling. The (312) number however has worked alright for me and most Iíve had to wait is 10 mins or so, but clearly that was a general number.
I call the one in Doha, +974-something-something. Always worked.

-A
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ph-ndr is online now  
Old Mar 9, 20, 9:25 pm
  #6  
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Join Date: Oct 2005
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Posts: 1,998
I finally called the India number from the US and got through with a 40 min wait

The US toll free number just went straight to a busy tone

Iím assuming the large number of cancellations and changes have overwhelmed them
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Old Mar 12, 20, 12:36 am
  #7  
Company Representative, Qatar Airways
 
Join Date: Jan 2019
Programs: QR Privilege Club
Posts: 62
We understand it may have been difficult for you to travel recently and recognize you wish to have your queries and answered at the earliest. Thatís why we have a dedicated telephone number for our Platinum and Gold members, dependent on their country of residence.

The majority of these dedicated lines are available 24/7 but at times, your call might be diverted to Doha, this is to ensure it is answered as quickly as possible.

Recently, we also introduced a dedicated Whatsapp account for Platinum and Gold members. Agents are ready to assist with any queries you may have.

However, for any further detailed information or interaction regarding Privilege Club, you can create a Service Request of your query, and an agent will respond to you within 24 hours.

https://www.qatarairways.com/en-qa/Privilege-Club.htm

If you wish to discuss your options about changing your travel plans, our ďTravel with ConfidenceĒ information release will offer advice and options available.

https://www.qatarairways.com/en-qa/t...onfidence.html

We will notify you of any change if your reservation includes Q-Suite equipment change, Minor or Major schedule changes or Flight cancellations, thatís why we always like to ensure your contact information is updated or your Privilege Club profile is associated with your booking.

For any additional up to date information, please check our social media pages - @qatarairways

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