May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Aug 24, 2020, 7:27 pm
#1396
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Sadly, the rep in the states had no idea what the issue was. He did, nonetheless, mention that the voucher is simply a credit with Qatar and should not be limited in any shape of form. Anyways, they are currently looking into the matter and have promised to get back to me shortly.
Aug 24, 2020, 8:53 pm
#1397
Join Date: Sep 2015
Posts: 795
For clarification, you're saying that if you had a ticket A-B and have voluntarily changed to to A-C under the Book with Confidence, but are unable to fly (involuntary: due to travel restrictions) from A-C and request a refund (A-B is open and the route is flyable). QR is treating this as if you are requesting a refund on A-B which is voluntary and thus carries the refund penalties?
However, a number of posters here also feel this can not be not correct so I withdraw my comments to avoid any confusion.
Good luck everyone
Aug 24, 2020, 9:25 pm
#1398
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
There are examples on here of people who have been charged penalties on refunds for involuntary cancellations later after making voluntary changes earlier.
However, a number of posters here also feel this can not be not correct so I withdraw my comments to avoid any confusion.
Good luck everyone
However, a number of posters here also feel this can not be not correct so I withdraw my comments to avoid any confusion.
Good luck everyone
Aug 25, 2020, 9:35 am
#1399
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
Sorry I'm a bit late on this whole discussion of the voluntary rerouting option offered, if done within 14 days of the initial booking.
If I book a ZRH-GYD-ZRH for $1400 and then call them 3 days later to change it to ZRH-MLE-ZRH, I don't need to pay anything? Ok maybe some change fees maybe?
It says that only if the same booking class is not available, then fare and taxes differences may apply.
Am I understanding this correctly? I mean worse comes to worse i can always cancel the initial booking and request a travel voucher +10% value right? and then book the ZRH-MLE-ZRH using that same voucher.
If I book a ZRH-GYD-ZRH for $1400 and then call them 3 days later to change it to ZRH-MLE-ZRH, I don't need to pay anything? Ok maybe some change fees maybe?
It says that only if the same booking class is not available, then fare and taxes differences may apply.
Am I understanding this correctly? I mean worse comes to worse i can always cancel the initial booking and request a travel voucher +10% value right? and then book the ZRH-MLE-ZRH using that same voucher.
Aug 25, 2020, 11:36 pm
#1400
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Sorry I'm a bit late on this whole discussion of the voluntary rerouting option offered, if done within 14 days of the initial booking.
If I book a ZRH-GYD-ZRH for $1400 and then call them 3 days later to change it to ZRH-MLE-ZRH, I don't need to pay anything? Ok maybe some change fees maybe?
It says that only if the same booking class is not available, then fare and taxes differences may apply.
Am I understanding this correctly? I mean worse comes to worse i can always cancel the initial booking and request a travel voucher +10% value right? and then book the ZRH-MLE-ZRH using that same voucher.
If I book a ZRH-GYD-ZRH for $1400 and then call them 3 days later to change it to ZRH-MLE-ZRH, I don't need to pay anything? Ok maybe some change fees maybe?
It says that only if the same booking class is not available, then fare and taxes differences may apply.
Am I understanding this correctly? I mean worse comes to worse i can always cancel the initial booking and request a travel voucher +10% value right? and then book the ZRH-MLE-ZRH using that same voucher.
Aug 26, 2020, 12:29 am
#1401
Join Date: Dec 2019
Programs: Cathay Pacific, Hyatt
Posts: 44
https://www.qatarairways.com/content...1.7.6%20v2.pdf
Aug 26, 2020, 6:16 am
#1402
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy LT Gold, IHG Gold, BAEC Silver, TP Silver
Posts: 1,495
Thanks for the input there. Yes the new flight date would be within 14 days of the original booking date and I just saw the waiver for difference in fees as well.
Worse comes to worse I'll request the voucher option...
Worse comes to worse I'll request the voucher option...
Aug 27, 2020, 8:53 pm
#1403
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,811
Just as a small point of clarification, it could be that the voucher is limited in applicability to itineraries with the same country of origin, not necessarily the same routing. It's been common for multiple airlines that when issuing a voucher for a cancelled itinerary, that the voucher can't be used for itineraries that originate in a different country.
I was surprised their website was able to take the voucher using the e-ticket #, convert the funds, then take the difference via credit card.
Aug 28, 2020, 7:13 am
#1406
Join Date: Jan 2010
Posts: 9,307
Aug 29, 2020, 12:32 am
#1407
Join Date: Oct 2014
Programs: SQ Gold, Marriott Platinum, IHG Diamond Ambassador, DL Silver, AS MVP, B6 Mosaic, QR, EY, KE, CX, PR
Posts: 317
Thank you. Here's the response I got even though I cannot enter Doha due to travel restriction imposed by the government of Qatar.
"As your flight still confirmed, if you wish to refund the ticket, the cancellation fee of USD 245 will apply. Alternatively, you may contact us back one week before the departure time (to assist you based on the status of the flight/ entry restrictions), or we may exchange your ticket into non-transferable travel voucher with an additional 10% value (excluding taxes) valid for 2 years. Thank you."
They are charging the refund fee.
"As your flight still confirmed, if you wish to refund the ticket, the cancellation fee of USD 245 will apply. Alternatively, you may contact us back one week before the departure time (to assist you based on the status of the flight/ entry restrictions), or we may exchange your ticket into non-transferable travel voucher with an additional 10% value (excluding taxes) valid for 2 years. Thank you."
They are charging the refund fee.
Dear Valued Customer,
Due to the passenger capacity limitation, we are sorry to inform you that we have cancelled your booking.
Note that the flight is not canceled at all. They just canceled my itinerary. I guess due to me not admissible to the country of my destination.
Aug 29, 2020, 2:01 am
#1408
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Update on my situation. Got an email from QR:
Dear Valued Customer,
Due to the passenger capacity limitation, we are sorry to inform you that we have cancelled your booking.
Note that the flight is not canceled at all. They just canceled my itinerary. I guess due to me not admissible to the country of my destination.
Dear Valued Customer,
Due to the passenger capacity limitation, we are sorry to inform you that we have cancelled your booking.
Note that the flight is not canceled at all. They just canceled my itinerary. I guess due to me not admissible to the country of my destination.
Aug 29, 2020, 9:33 pm
#1409
Join Date: Dec 2013
Location: Chicago & Hong Kong
Programs: CX D, AF P, AA EP, UA G, Hilton D, Marriott Ti, IHG Plat
Posts: 94
I currently have a return R fare from Asia to IAD within the month of December. I now need to change to depart in December 2020 and return in January 2021. Given my return would go beyond December 31, it seems my needed date change would not be covered under QR's free change policy. If QR extends their free change policy into 2021, would I have to find R inventory to make a free date change (not changing destination) or does the fare inventory restriction only come into play when the destination is changed?
Aug 30, 2020, 1:00 am
#1410
Join Date: Aug 2014
Location: YYC
Posts: 2,073
I currently have a return R fare from Asia to IAD within the month of December. I now need to change to depart in December 2020 and return in January 2021. Given my return would go beyond December 31, it seems my needed date change would not be covered under QR's free change policy. If QR extends their free change policy into 2021, would I have to find R inventory to make a free date change (not changing destination) or does the fare inventory restriction only come into play when the destination is changed?
But, what you might be able to do for now to minimize cost (maybe even 0 additional cost depending on your fare rules?) - change your outbound to Dec 2020, fly it, then make a change to the inbound into 2021.