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Old May 14, 2020, 11:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.

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Important: Read the disclaimers and changes below before reading the policy.

Disclaimers:
  • The version of the policy at the time of change applies.*
  • This document was made for viewing by travel agents, not passengers.
  • You must call in to make the changes to your ticket since fees are waived manually.
  • This policy is in addition to the fare rules of your ticket.
  • Conditions of Carriage still apply.
  • It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.
ALL TIMES/DATES IN DOHA TIME (GMT+3)

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Covid-19: Book with Confidence QR Policy

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Old Aug 2, 2020, 2:20 am
  #1306  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by Bacopa
Another successful change. Initially booked JFK-KBP then changed to ORD-BKK before QR added the provision requiring changes to be in the same booking class. Just changed the book to ORD-MLE today in J class and cited involuntary change. No problem at all.
How was it involuntary change?
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Old Aug 2, 2020, 2:25 am
  #1307  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by friskygeek
Does anyone know if I have to call Customer Service in order to make changes to an upcoming flight? I tried to change it online using the manage booking option but it asked me to pay the difference in the fare...

f.
Use the call center in poland, or the UK using Skype. You’ll need to buy $5 in skype credit but it’s worth it. Calling the Doha call center via Skype is 25 cents a minute. I think the UK or Poland is 1-2 cents a minute.
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Old Aug 2, 2020, 6:01 am
  #1308  
 
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Originally Posted by NWplatinum
How was it involuntary change?
Not sure but my ticket has an endorsement note citing involuntary change from the last change to bkk so I guess the new agent that changed it to mle just deferred to this note.
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Old Aug 2, 2020, 6:55 am
  #1309  
 
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Originally Posted by anabolism
As currently written, it means all travel must be completed this year. QR could extend the policy to allow travel next year, and to cover trips originally booked for travel next year, but at this point they have not.
I got rebooked into flight that leaves doh on January 1 actually.
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Old Aug 2, 2020, 8:27 am
  #1310  
 
Join Date: Nov 2010
Location: MDT
Posts: 101
On a scale of 1-insane, how risky is it to book USA-SYD via DOH for January? Right now, some very decent J fares but Australia doesn't have firm border reopening dates (without the 14 day quarantine).

Seems Qatar will continue to fly regardless and right now, unless the waiver is extended, $10752135! cancellation penalty per ticket. Still.. tempting..

Last edited by callsignapollo; Aug 2, 2020 at 1:02 pm
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Old Aug 2, 2020, 4:25 pm
  #1311  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by Bacopa
I got rebooked into flight that leaves doh on January 1 actually.
How? What happened with your ticket? Feel free to PM if you want.
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Old Aug 2, 2020, 4:49 pm
  #1312  
 
Join Date: May 2011
Location: LAS,LAX,SEA
Programs: AA,UA/CO, SPG50, Hilton Gold
Posts: 430
Nothing. I requested a flight that left MLE on 12/31 at night and that happened to be a flight that got to DOH on January 1. Do you know if QR will allow stopover on these tickets?
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Old Aug 2, 2020, 8:37 pm
  #1313  
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Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
I was told by one of the QR agents in Doha Airport that Qatar would re-open soon to foreigners possibly in September or October, that's was the information that came to them.
Also, they are planning to stick with only Al Mourjan for a while and the Business Class Lounge, the First Class Lounge and Al Safwa would remain closed.
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Old Aug 3, 2020, 4:08 am
  #1314  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Originally Posted by ISTFlyer
.....they are planning to stick with only Al Mourjan for a while and the Business Class Lounge, the First Class Lounge and Al Safwa would remain closed.
I think there are going to be an awful lot of newly minted Plats disappointed for quite some time.
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Old Aug 3, 2020, 5:22 pm
  #1315  
 
Join Date: Jun 2000
Location: LAX
Posts: 3,639
"Covid" FF miles are just 'redeemable', not 'status qualifying'?

Presume if one accepts miles for an involuntary cxl they're just 'redeemable'?
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Old Aug 4, 2020, 4:03 am
  #1316  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by JohnAx
Presume if one accepts miles for an involuntary cxl they're just 'redeemable'?
I'm assume you're talking about Qmiles, which are used for redemptions
Qpoints are the 'qualifying tier points'
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Old Aug 4, 2020, 9:51 am
  #1317  
 
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Originally Posted by realgaga
I'm assume you're talking about Qmiles, which are used for redemptions
Qpoints are the 'qualifying tier points'
Sorry, I didn't do my homework, asked my question based only on my knowledge of AA's system.

QR cxl'ed the back half of my SOF-DOH-LAX-DOH-SOF and almost nothing they're offering will put me in a position to affordably fly the LAX-DOH-SOF. There's no such thing as a one-way "I-class" fare, and iirc available one-ways are very expensive.

I'd gladly keep the ticket and book the return next year, but despite tickets being valid for two years from purchase date, the one-year trip duration rule closes that opportunity in a few weeks from now, in my case.

Thus, assuming availability when I can travel, accepting miles seems like the only way out. In my AA world 100k miles would earn ExPlat (not that AA would likely characterize the miles as status-earning, but I thought QR might).
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Old Aug 4, 2020, 10:51 am
  #1318  
 
Join Date: Sep 2015
Posts: 795
Originally Posted by JohnAx
Sorry, I didn't do my homework, asked my question based only on my knowledge of AA's system.

QR cxl'ed the back half of my SOF-DOH-LAX-DOH-SOF and almost nothing they're offering will put me in a position to affordably fly the LAX-DOH-SOF. There's no such thing as a one-way "I-class" fare, and iirc available one-ways are very expensive.

I'd gladly keep the ticket and book the return next year, but despite tickets being valid for two years from purchase date, the one-year trip duration rule closes that opportunity in a few weeks from now, in my case.

Thus, assuming availability when I can travel, accepting miles seems like the only way out. In my AA world 100k miles would earn ExPlat (not that AA would likely characterize the miles as status-earning, but I thought QR might).
Unfortunately the world travel situation is what it is currently. QR aren't doing any worse than the majority of airlines in looking after customers, in many cases they are being much more flexible. You have just fallen through an unfortunate crack, having been caught in the middle of a long itinerary. I think you'd be in the same boat (or worse) with any carrier under the circumstances.

But if you usually credit to AA rather than QR, would buying AA miles with a cash refund be better value for you in covering a one way redemption? I believe AA have a 2x offer on bought miles at the moment. That might be cheaper all in than taking qmiles and having to pay more to top those up (although presumably you earnt some qmiles on the outbound which should help).

​​​​
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Old Aug 4, 2020, 11:42 am
  #1319  
 
Join Date: Jun 2000
Location: LAX
Posts: 3,639
Originally Posted by Johnnieboy
Unfortunately the world travel situation is what it is currently. QR aren't doing any worse than the majority of airlines in looking after customers, in many cases they are being much more flexible. You have just fallen through an unfortunate crack, having been caught in the middle of a long itinerary. I think you'd be in the same boat (or worse) with any carrier under the circumstances.

But if you usually credit to AA rather than QR, would buying AA miles with a cash refund be better value for you in covering a one way redemption? I believe AA have a 2x offer on bought miles at the moment. That might be cheaper all in than taking qmiles and having to pay more to top those up (although presumably you earnt some qmiles on the outbound which should help).

​​​​
I have no doubt that QR is the world's most generous airline in handling the coronavirus fallout, my reference to AA was just my confession of ignorance. And I clearly need to read more about QR's FF program. I joined recently but otherwise am at zero - always credited to AA since FWIW it gave more flexibility for using miles. And having >1M 'in the bank' means not worrying about topping up.

Not having looked at the QR costs table I'm surprised that my hoped-for 100,000 miles from them would still leave me looking for a top-up for LAX-SOF. I could use my AA miles on a different airline but Q-suites alone is worth routing through DOH, especially as a couple.

A 2 for 1 offer from AA probably means their miles are still too expensive - iirc their rack rate is usually 2.5 cents (and a joke for newbies who might want to use them for domestic travel, where they're typically careful to peg the benefit at a penny each.)
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Old Aug 4, 2020, 1:41 pm
  #1320  
 
Join Date: Sep 2015
Posts: 795
I know very little about AA, but I thought you could use their miles on QR too, everyone being one happy oneworld family and all that? I guess it depends which works out cheaper in total for you. It's worth double checking because the cash refund might turn out to be the better option if you already have that many AA miles (or not of course). I know there are regular fliers on here who switched crediting from QR to AA a few years ago because it worked out better value.
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