May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Jul 24, 2020, 2:34 am
#1216
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
"...any other destination currently served by QR..." would be simpler and clearer.
Jul 24, 2020, 2:56 am
#1217
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,162
QR uses the TPM for the distance measurement... the GCM may be less in some cases but the TPM is key to use for the eligibility.
Amadeus info on TPM: https://servicehub.amadeus.com/c/por...f-an-itinerary
(see the detailled explanation bar to decode the result I post below)
Using the KBP-BKK and DEL-DPS example for some insight:
Amadeus info on TPM: https://servicehub.amadeus.com/c/por...f-an-itinerary
(see the detailled explanation bar to decode the result I post below)
Using the KBP-BKK and DEL-DPS example for some insight:
Code:
>fqmdeldps
FQM DEL DPS
>FQW DC TPM MPM DC GCM
DEL 3
DPS 3 ** ????? 4348 EH 3616
> PAGE 1/ 1
>fqmdeldohdps
FQM DEL DOH DPS
CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM
DEL 3
DOH 2 EH 1585 1585 1902 EH 0M 317 0 2377 0 1587
DPS 3 EH 4875 6460 4348 EH EXC 0 1025 5435 0 4876
> PAGE 1/ 1
>fqmkbpbkk
FQM IEV BKK
CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM
IEV 2
BKK 3 FE 4610 4610 5532 FE 0M 922 0 6915 0 4627
> PAGE 1/ 1
>fqmkbpdohbkk
FQM IEV DOH BKK
CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM
IEV 2
DOH 2 EH 2062 2062 2474 EH 0M 412 0 3092 0 2068
BKK 3 EH 3275 5337 7016 EH 0M 1679 0 8770 0 3283
> PAGE 1/ 1
Jul 24, 2020, 3:05 am
#1218
Join Date: Jan 2013
Location: London
Programs: BA Gold / OnBusiness, SPG Lifetime Plat 100, AmEx Centurion & BAPP, Superking Westin Heavenly Bed :)
Posts: 1,142
Hey guys - does anyone know if you're able to change the DEPATURE city under these rules (keeping the same destination)?
Thanks,
JK
Thanks,
JK
Jul 24, 2020, 4:01 am
#1219
Join Date: Apr 2020
Location: DFW
Posts: 131
So Mrs DJ came back on Wednesday.
All good on the flight but one thing was noteworthy.
Wear long sleeves!! She noticed a bit of a rash on her arms and on juniors arms after getting off the flights.
It cleared up in about 24 hours but just go to show the strength of the material they are using when cleaning the aircraft.
All good on the flight but one thing was noteworthy.
Wear long sleeves!! She noticed a bit of a rash on her arms and on juniors arms after getting off the flights.
It cleared up in about 24 hours but just go to show the strength of the material they are using when cleaning the aircraft.
Jul 24, 2020, 4:02 am
#1220
Join Date: Jul 2014
Location: Netherlands
Programs: Flying Blue Platinum for Life, AccorLiveLimitless Platinum, Qatar Airways Gold
Posts: 365
Originally Posted by Qatar Airways
"You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination."
Originally Posted by Qatar Airways
"Rerouting for voluntary purposes (i.e. where there has been no flight disruption) is possible 14 (fourteen) days after making the booking. New flights must be booked in the same booking class (RBD), be operated by Qatar Airways via Doha only and can be changed within the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking. If the same booking class is not available, a fare and taxes difference may apply."
Jul 24, 2020, 4:25 am
#1221
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,398
our cph/sin flights have been partly cancelled / changed so that we are now departing 7hrs 40 mins earlier on a different flight number from cph and now have over 8 hours in Doha instead of 2 , same on the return . Also no longer Q suites
can we change the departure city as we won’t be able to make the new flight times
Jul 24, 2020, 5:03 am
#1222
Join Date: Sep 2015
Posts: 795
That's always been quite common to/from various destinations. It's an insecticide for mosquitoes and the like, most probably nothing do with coronavirus.
Jul 24, 2020, 5:31 am
#1223
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
i would be interested in this too.
our cph/sin flights have been partly cancelled / changed so that we are now departing 7hrs 40 mins earlier on a different flight number from cph and now have over 8 hours in Doha instead of 2 , same on the return . Also no longer Q suites
can we change the departure city as we won’t be able to make the new flight times
our cph/sin flights have been partly cancelled / changed so that we are now departing 7hrs 40 mins earlier on a different flight number from cph and now have over 8 hours in Doha instead of 2 , same on the return . Also no longer Q suites
can we change the departure city as we won’t be able to make the new flight times
Jul 24, 2020, 5:57 am
#1224
Join Date: Jan 2013
Location: London
Programs: BA Gold / OnBusiness, SPG Lifetime Plat 100, AmEx Centurion & BAPP, Superking Westin Heavenly Bed :)
Posts: 1,142
I just spent 59 minutes on the phone in the queue, to have a 3 minute conversation with a helpful agent. Was not allowed to change departure city without paying fare difference. Furthermore, my booking is for next year, so does not currently fall within the Book With Confidence policy rule set.
Just thought I'd add that for anecdotal evidence for others.
Thanks for the help above!
Just thought I'd add that for anecdotal evidence for others.
Thanks for the help above!
Jul 24, 2020, 7:36 am
#1225
Join Date: Oct 2018
Programs: BAEC, Skywards
Posts: 50
Another data point....on hold to UK Service Centre for about 80mins before answer. I asked to change LHR-(India)-LHR to LHR-(SE Asia)-LHR for flights this year. Was initially told they weren't allowed to reroute from India. I said I couldn't see that restriction in the policy. The agent went to ask a colleague and then agreed to make the change and said she had to look from a different Indian city to get the mileage check (<5000) to work. Initially said a fare difference would apply and I again said I couldn't see that in the policy. Turns out that the agent couldn't find my fare class so that was causing the fare change. We played around with dates and found ones that worked in the right fare class and e-ticket was issued immediately for new dates and destination. I rang prepared with a list of dates and flights that I had checked the fare class availability already and that definitely helped. All told the change itself took less than 10 mins.
Jul 24, 2020, 10:52 am
#1226
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,993
i would be interested in this too.
our cph/sin flights have been partly cancelled / changed so that we are now departing 7hrs 40 mins earlier on a different flight number from cph and now have over 8 hours in Doha instead of 2 , same on the return . Also no longer Q suites
can we change the departure city as we won’t be able to make the new flight times
our cph/sin flights have been partly cancelled / changed so that we are now departing 7hrs 40 mins earlier on a different flight number from cph and now have over 8 hours in Doha instead of 2 , same on the return . Also no longer Q suites
can we change the departure city as we won’t be able to make the new flight times
Jul 24, 2020, 11:00 am
#1227
Join Date: May 2014
Location: WRO
Posts: 19
Another data point....on hold to UK Service Centre for about 80mins before answer. I asked to change LHR-(India)-LHR to LHR-(SE Asia)-LHR for flights this year. Was initially told they weren't allowed to reroute from India. I said I couldn't see that restriction in the policy. The agent went to ask a colleague and then agreed to make the change and said she had to look from a different Indian city to get the mileage check (<5000) to work. Initially said a fare difference would apply and I again said I couldn't see that in the policy. Turns out that the agent couldn't find my fare class so that was causing the fare change. We played around with dates and found ones that worked in the right fare class and e-ticket was issued immediately for new dates and destination. I rang prepared with a list of dates and flights that I had checked the fare class availability already and that definitely helped. All told the change itself took less than 10 mins.
Last edited by abielewi; Jul 24, 2020 at 11:13 am
Jul 24, 2020, 11:24 am
#1228
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
QR uses the TPM for the distance measurement... the GCM may be less in some cases but the TPM is key to use for the eligibility.
Amadeus info on TPM: https://servicehub.amadeus.com/c/por...f-an-itinerary
(see the detailled explanation bar to decode the result I post below)
Using the KBP-BKK and DEL-DPS example for some insight:
Amadeus info on TPM: https://servicehub.amadeus.com/c/por...f-an-itinerary
(see the detailled explanation bar to decode the result I post below)
Using the KBP-BKK and DEL-DPS example for some insight:
Code:
>fqmdeldps FQM DEL DPS >FQW DC TPM MPM DC GCM DEL 3 DPS 3 ** ????? 4348 EH 3616 > PAGE 1/ 1 >fqmdeldohdps FQM DEL DOH DPS CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM DEL 3 DOH 2 EH 1585 1585 1902 EH 0M 317 0 2377 0 1587 DPS 3 EH 4875 6460 4348 EH EXC 0 1025 5435 0 4876 > PAGE 1/ 1 >fqmkbpbkk FQM IEV BKK CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM IEV 2 BKK 3 FE 4610 4610 5532 FE 0M 922 0 6915 0 4627 > PAGE 1/ 1 >fqmkbpdohbkk FQM IEV DOH BKK CTY DC TPM CUM MPM DC LVL <HGL >LWL 25M XTRA GCM IEV 2 DOH 2 EH 2062 2062 2474 EH 0M 412 0 3092 0 2068 BKK 3 EH 3275 5337 7016 EH 0M 1679 0 8770 0 3283 > PAGE 1/ 1
I'd have been gob-smacked if QR agents didn't have some way of divining the distance between any two airports. Clearly they have a tool that can carry out that task, courtesy of Amadeus.
So I'm baffled at the difficulty agents face in implementing what is essentially a simple rule.
Jul 24, 2020, 1:25 pm
#1229
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 749
So Im looking at my ticket and it seems my outbound is ticketed in R and the return in I. So if there are no "R" class available on the outbound I cant change right? Have the original PHL-KBP changed to LAX-BKK, want to change to LAX-MLE. Cannot find any R class using Expertflyer in August. Any advice?
IF R is available will they even change it since I see a lot of people are having problems with MLE?
IF R is available will they even change it since I see a lot of people are having problems with MLE?
Last edited by KL808; Jul 24, 2020 at 1:47 pm
Jul 24, 2020, 5:08 pm
#1230
Join Date: Sep 2011
Location: AUS
Programs: AA EXP, MARRIOTT TI, HILTON GLD
Posts: 77
So Im looking at my ticket and it seems my outbound is ticketed in R and the return in I. So if there are no "R" class available on the outbound I cant change right? Have the original PHL-KBP changed to LAX-BKK, want to change to LAX-MLE. Cannot find any R class using Expertflyer in August. Any advice?
IF R is available will they even change it since I see a lot of people are having problems with MLE?
IF R is available will they even change it since I see a lot of people are having problems with MLE?
HOWEVER, I'd say no one can answer your question of "will they even change it" because so far, what the policy is and what the agents are willing to do and what agents claim is the policy vary wildly. So it's anyone's guess. But the answer to the question of "should they" is yes, if you find R on the outbound, I on the inbound. Good luck! I hope you find dates! In my experience, R availability comes and goes a lot, so it's always worth checking many dates, very often.