May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
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Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Jul 23, 2020, 9:34 am
#1201
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Called again later. This time the call centre in Qatar directly. The agent was more helpful and explained everything in details. He told me that he agrees with me, but their internal policy is that when their system which calculates distances from A to B returns ??? then they have to sum the distances A to Doha and Doha to B. In my case I wanted to change from Delhi to Denpasar and this returns ???. So it all depends whether the specific city pairs have their distance loaded in Qatar system which is really stupid, because you can easily change from SIN to SYD, but not from DEL to DPS.
Thanks
Jul 23, 2020, 9:41 am
#1203
Join Date: May 2014
Location: WRO
Posts: 19
Yes, exactly. When their system does not return distance between A and B, then this sum of distances is used. To be honest, I feel a bit cheated now as there is no mention about this in T&C.
Jul 23, 2020, 10:20 am
#1204
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
It feels like this is very possibly one of the "rules" that agents seem to be making up on the fly.
Jul 23, 2020, 11:10 am
#1205
Join Date: Aug 2014
Programs: Avis First, Hertz PC, National EE，Enterprise Pt, Sixt Plantinum, SPG Gold, Hilton Gold
Posts: 34
I would agree that this is a direct violation of what the written rules is in the T&C and on the website saying "any other destination we fly to within a 5,000 mile radius of your original destination."
Jul 23, 2020, 11:55 am
#1206
Join Date: Sep 2015
Posts: 795
This anomaly has been mentioned by posters a few times over the last few months, and there is an interview linked somewhere in the forum with a senior QR commercial executive who said much the same but called it something like 5,000 QR route miles or similar. But I agree it's not what "within a 5,000 mile radius" would lead you to believe.
It might explain some of the reroutes that have been declined though. But it makes no sense if you just wanted to switch from something reasonable like say BKK to HKT or KUL but were refused, when much longer swaps like the Kiev crowd have achieved have been approved.
It might explain some of the reroutes that have been declined though. But it makes no sense if you just wanted to switch from something reasonable like say BKK to HKT or KUL but were refused, when much longer swaps like the Kiev crowd have achieved have been approved.
Jul 23, 2020, 1:33 pm
#1208
Join Date: May 2014
Location: WRO
Posts: 19
I have a feeling that ??? comes up when there is no direct flight between old and new destination. I just tried a couple of pairs that I asked the agent about and every time that there is a nonstop flight between the two, Qatar's system returned the distance.
Jul 23, 2020, 1:36 pm
#1209
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
A direct flight operated by who? Or you mean the "???" comes up when there isn't a QR marketed route between the two (like changing LAX-DOH-SIN to DPS would not be OK since you can't buy SIN-DPS on QR)?
Jul 23, 2020, 1:43 pm
#1211
Join Date: May 2014
Location: WRO
Posts: 19
I meant any direct flight operated by any carrier. In my case DEL-DPS does not exist.
Jul 24, 2020, 1:44 am
#1215
Join Date: Jan 2010
Location: Dublin
Programs: Aer Lingus, United, Virgin Atlantic, Qatar
Posts: 291
So Mrs DJ came back on Wednesday.
All good on the flight but one thing was noteworthy.
Wear long sleeves!! She noticed a bit of a rash on her arms and on juniors arms after getting off the flights.
It cleared up in about 24 hours but just go to show the strength of the material they are using when cleaning the aircraft.
All good on the flight but one thing was noteworthy.
Wear long sleeves!! She noticed a bit of a rash on her arms and on juniors arms after getting off the flights.
It cleared up in about 24 hours but just go to show the strength of the material they are using when cleaning the aircraft.
