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Old May 14, 2020, 11:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.

Web Version PDF Version


Important: Read the disclaimers and changes below before reading the policy.

Disclaimers:
  • The version of the policy at the time of change applies.*
  • This document was made for viewing by travel agents, not passengers.
  • You must call in to make the changes to your ticket since fees are waived manually.
  • This policy is in addition to the fare rules of your ticket.
  • Conditions of Carriage still apply.
  • It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.
ALL TIMES/DATES IN DOHA TIME (GMT+3)

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Covid-19: Book with Confidence QR Policy

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Old May 14, 2020, 10:46 pm
  #421  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by b.xiao
Qatar call center with 10+ min holds Is everyone calling 4023 0000?
That’s the Qatari number. When this was first released and proven it works, I was on hold about 3 minutes. It’s probably spreading now and going off like hot cakes.

I have to say, this was a smart decision on Qatar’s part. Who in their right mind is giving any money to airlines right now? They’ve now managed to raise a bunch of cash off this, and they may not even have to transport a bunch of us for a long time, maybe even an entire year.

They’re not that dumb, honestly. What does a J ticket actually cost them anyway? Getting ~$2000 for ANY city pair as an airline, where there is zero demand, is a bargain for them. They’re also still making a profit. How much does it really cost them to transport anyone in J between two cities anyway?

Last edited by NWplatinum; May 14, 2020 at 11:21 pm
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Old May 14, 2020, 10:58 pm
  #422  
 
Join Date: May 2016
Programs: BA G CX S AS G DL PM
Posts: 127
Originally Posted by lavag
10+ minutes for Sydney
40 min for me for Sydney still nothing... Waited 20 min for Qatar Office and no answer... Hong Kong refused to change
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Old May 14, 2020, 11:00 pm
  #423  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Well I guess it’s spreading. Good luck to all for the next few days.
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Old May 14, 2020, 11:01 pm
  #424  
 
Join Date: Mar 2011
Programs: AA Plt, BA, SPG Plt
Posts: 231
Originally Posted by b.xiao
40 min for me for Sydney still nothing... Waited 20 min for Qatar Office and no answer... Hong Kong refused to change
Depressing! But hopefully worth it
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Old May 14, 2020, 11:05 pm
  #425  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by lavag
Depressing! But hopefully worth it
$1600 for Qsuites for unlimited destination sets, and unlimited date changes. What could go wrong?

I booked, and am happy to answer questions on my experience via PM that I did when it was proven they were honoring this. They take out your originally booked flight and totally reissue it with what you change it to. Your original itinerary doesn’t exist anymore once they make the change to the new city pairs.
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Last edited by NWplatinum; May 14, 2020 at 11:23 pm
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Old May 14, 2020, 11:54 pm
  #426  
 
Join Date: May 2016
Programs: BA G CX S AS G DL PM
Posts: 127
Edit: confirmed with agent

Last edited by b.xiao; May 15, 2020 at 12:14 am
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Old May 14, 2020, 11:55 pm
  #427  
 
Join Date: Mar 2016
Location: Doha, Qatar
Posts: 374
I might try booking DOH-KWI then change it to DOH-LHR even though it will be very obvious what I am doing! An economy flight to LHR costs three times more.
Is it ok to book on a Promo fare or does it have to be at least Saver to be allowed to change?
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Old May 15, 2020, 12:02 am
  #428  
 
Join Date: Apr 2012
Posts: 1,727
Originally Posted by poromenos
Nope. From my understanding, to change destination you need to fly the first part in 2020.

But if i remove the tickets then adjust it to CGK to JFK, it will be issued as a new ticket with 2 years validity?
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Old May 15, 2020, 12:22 am
  #429  
FlyerTalk Evangelist
 
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Originally Posted by poromenos
Nope. From my understanding, to change destination you need to fly the first part in 2020.
Maybe read carefully the conditions. To avoid re-pricing, ALL travel to be completed in 2020.

https://www.qatarairways.com/content...0-%20Trade.pdf


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Old May 15, 2020, 12:34 am
  #430  
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Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Originally Posted by danger
But AKL is more than 5000 miles from PNH, according to gcmap.com.
A blogger has confirmed changing SGN-PNH to SGN-xDOH-AKL.

https://suitesmile.com/blog/ridiculo...000-miles-away
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danger is online now  
Old May 15, 2020, 12:47 am
  #431  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by IAN-UK
Maybe read carefully the conditions. To avoid re-pricing, ALL travel to be completed in 2020.

https://www.qatarairways.com/content...0-%20Trade.pdf


Except that’s assuming flights even start operating this year, and no cancellations, and borders are open etc etc etc...

There’s plenty of chances for hiccups to happen and for these to spill into 2021 considering we don’t even know what the next week will bring.
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Old May 15, 2020, 12:48 am
  #432  
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Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Originally Posted by NWplatinum
....unlimited date changes......

.... They take out your originally booked flight and totally reissue it with what you change it to. Your original itinerary doesn’t exist anymore once they make the change to the new city pairs.
The apparent invitation from QR to leap-frog across the world will send the "trick-it" forum into a frenzy

Originally Posted by NWplatinum
What could go wrong?
All travel to be completed in 2020: who knows where the virus will go before year end? Unless you simply want to sit on an aeroplane for a long time, you might be snookered by the choice of destinations available.

And that's if QR doesn't change the conditions.
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Old May 15, 2020, 12:50 am
  #433  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by IAN-UK
The apparent invitation from QR to leap-frog across the world will send the "trick-it" forum into a frenzy



All travel to be completed in 2020: who knows where the virus will go before year end? Unless you simply want to sit on an aeroplane for a long time, you might be snookered by the choice of destinations available.

And that's if QR doesn't change the conditions.
Choice of destinations? That’s why you lock in your destinations now. Whatever happens who cares if we fly in November or next year? I can fly anytime LAX-BKK.
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Old May 15, 2020, 1:10 am
  #434  
 
Join Date: Mar 2018
Programs: A3*Gold, LATAM*Black
Posts: 92
Originally Posted by IAN-UK

And that's if QR doesn't change the conditions.
What conditions can they change in a confirmed ticket?

As NWplatinum said before, that's why you lock your destinations now, so even if the tickets become less flexible, you still have a pair of bargain tickets to your destination (for lets say peak time Dec)
NWplatinum likes this.
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Old May 15, 2020, 1:14 am
  #435  
 
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,689
Has anyone succeeded in changing the origin country?
Isochronous is offline  


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