Covid-19: Book with Confidence QR Policy
May 6, 22, 8:56 am - Wikipost
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May 19, 22, 5:57 pm
#3481
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,597
I just dealt with this last nite. Cancelled DOH-JFK, and rebooked onto AA metal. Called QR reservations, asked them to take me off of AA DOH-JFK and put me on QR DOH-DFW. No issues, call lasted four minutes. (PAID Business).
I also noticed that my BOS-DOH went non Q suite but haven't had time to deal with that one yet...
I also noticed that my BOS-DOH went non Q suite but haven't had time to deal with that one yet...
Originally Posted by PHLGovFlyer
I'm booked on QR flights JFK-DOH-ATH and return in September and just got hit with the QR703 cancellation. QR has substituted 703 with a booking on the AA DOH-JFK flight. I definitely do not want to fly AA after paying for QR metal. There are also alternative QR flights with better connections and better timings.
Does the Book With Confidence policy allow me to switch to other QR flights at no added cost because of the change to AA metal? I'm not looking to change the dates or destinations.
Does the Book With Confidence policy allow me to switch to other QR flights at no added cost because of the change to AA metal? I'm not looking to change the dates or destinations.
May 25, 22, 12:10 pm
#3482
Join Date: Dec 2004
Posts: 5,315
Originally Posted by fridgy
Originally Posted by lento
Well it was based on personal experience (fact ?). I changed Economy (O) to Economy (O), just date change and had to pay increased fare.
edit:// i changed my ticket at least 5 times this month, always voluntarily same booking class to same booking class. The new fare would cost me around 1000 euro more, but the agents always did it free of charge due to same booking class available.
.
Last edited by SeeBuyFly; May 25, 22 at 3:59 pm
May 31, 22, 12:23 pm
#3483
Join Date: May 2005
Location: SFO
Programs: SQ QPPS, *A Gold, EK Skywards Gold
Posts: 632
I had a pleasant surprise from QR today. In March I had booked my family for SFO-MAA on Y and paid for an upgrade for all 3 of us to J. I had to cancel 2 of the tickets and of course got my refund on the airfares for both tickets as part of the Book with Confidence. I thought I had lost the almost $3k i spent on both upgrades since QR site mentioned that upgrade charges won't be refunded. Today I saw a credit back on my cc statement for both the upgrade charges on the 2 cancelled tickets.
Thank you QR! Just the amazing flexibility offered by them during these difficult times is enough for me to make them my primary choice of carrier.
Thank you QR! Just the amazing flexibility offered by them during these difficult times is enough for me to make them my primary choice of carrier.
May 31, 22, 4:56 pm
#3485
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive,Frontier 20k,All Silver,HH Diamond,Bonvoy Gold
Posts: 12,724
Originally Posted by LukeO9
How on earth not ?
Most airlines also don't refund this fee in case of a voluntary change/cancellation and as the OP mentioned, it's clearly stated that this fee is non-refundable at the time of purchasing the upgrade.
Jun 5, 22, 8:37 am
#3486
Join Date: Dec 2010
Location: Singapore
Programs: BA Gold (OWE), HH Gold
Posts: 102
Asking for a friend;
Does anyone have any data points if the travel by date of: 30 Sep 2022 under the ‘extending our commitment’ policy supersedes the 2 year ticket validity?
just trying to avoid a case of denied boarding at check in.
Thanks!
Does anyone have any data points if the travel by date of: 30 Sep 2022 under the ‘extending our commitment’ policy supersedes the 2 year ticket validity?
just trying to avoid a case of denied boarding at check in.
Thanks!
Jul 13, 22, 9:52 pm
#3487
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & A3 Gold, HHonors Diamond, Marriot & Accor Plat
Posts: 255
Be careful: under the pre-April 12th policy they used to refund you the unutilized portion of your ticket if you had flown the outbound.
Now post-April 12th they seem to re-price the outbound first as a one-way ticket in calculating the refund for the inbound if you cancel your trip.
So refunds for partially used tickets will be significantly less!
Now post-April 12th they seem to re-price the outbound first as a one-way ticket in calculating the refund for the inbound if you cancel your trip.
So refunds for partially used tickets will be significantly less!
Jul 14, 22, 3:07 am
#3488
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 3,482
Originally Posted by Bobdh13
Be careful: under the pre-April 12th policy they used to refund you the unutilized portion of your ticket if you had flown the outbound.
Now post-April 12th they seem to re-price the outbound first as a one-way ticket in calculating the refund for the inbound if you cancel your trip.
So refunds for partially used tickets will be significantly less!
Now post-April 12th they seem to re-price the outbound first as a one-way ticket in calculating the refund for the inbound if you cancel your trip.
So refunds for partially used tickets will be significantly less!
For all other scenarios, incl. voluntary refunds: o Unutilized refundable value shall be calculated by deducting the fare used for portion of journey travelled
Jul 14, 22, 5:00 am
#3490
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & A3 Gold, HHonors Diamond, Marriot & Accor Plat
Posts: 255
Originally Posted by Schwann
Did you have direct experience of this or did you read this part:
Personally I read that as still being the old way..
Personally I read that as still being the old way..
Maybe linked to this wording in their policy:
"For all other scenarios, incl. voluntary refunds:
o Unutilized refundable value shall be calculated by deducting the fare used for portion of journey travelled"
Jul 14, 22, 5:05 am
#3491
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 3,482
Personally I think they've interpreted it wrong. That could quite easily also mean they take the OUTBOUND fare used away from the inbound as you would have expected. So if the outbound cost $500 and the inbound $750 you get the $750 back.
Jul 14, 22, 5:11 am
#3492
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & A3 Gold, HHonors Diamond, Marriot & Accor Plat
Posts: 255
Originally Posted by Schwann
Personally I think they've interpreted it wrong. That could quite easily also mean they take the OUTBOUND fare used away from the inbound as you would have expected. So if the outbound cost $500 and the inbound $750 you get the $750 back.
Jul 14, 22, 10:00 pm
#3494
Join Date: Jun 2012
Location: Hong Kong SAR
Programs: OZ & A3 Gold, HHonors Diamond, Marriot & Accor Plat
Posts: 255
Originally Posted by fridgy
wow, i wanna take advantage of this policy for my next ticket.. would appreciate more updates on this.
