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Old May 14, 2020, 11:57 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.

Web Version PDF Version


Important: Read the disclaimers and changes below before reading the policy.

Disclaimers:
  • The version of the policy at the time of change applies.*
  • This document was made for viewing by travel agents, not passengers.
  • You must call in to make the changes to your ticket since fees are waived manually.
  • This policy is in addition to the fare rules of your ticket.
  • Conditions of Carriage still apply.
  • It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
*You are welcome to pursue legal action with QR and prove this wrong. We are merely warning you what will happen when you call in and perform a change.
ALL TIMES/DATES IN DOHA TIME (GMT+3)

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Covid-19: Book with Confidence QR Policy

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Old May 6, 2021, 4:36 am
  #2641  
 
Join Date: Jan 2011
Posts: 98
Think I figured this out... the Guaranteed Flexibility is only if you buy tickets directly from Qatar Airways or a travel agent buys it from Qatar Airways... it won't apply to any tickets purchased through third party brokers or discounters and the less flexible rules rules/conditions are written to cover that.
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Old May 6, 2021, 7:45 am
  #2642  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by giporlos
Think I figured this out... the Guaranteed Flexibility is only if you buy tickets directly from Qatar Airways or a travel agent buys it from Qatar Airways... it won't apply to any tickets purchased through third party brokers or discounters and the less flexible rules rules/conditions are written to cover that.
The EOC policy apply to all tickets issued on QR 157 stock regardless of booking channel.
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Old May 6, 2021, 4:13 pm
  #2643  
 
Join Date: Apr 2016
Posts: 706
Does anyone know why it shows the cancelation fee for a flight I just booked a few minutes ago?

Screenshot:

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Old May 6, 2021, 4:17 pm
  #2644  
 
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Originally Posted by Soccerjoshj07
Does anyone know why it shows the cancelation fee for a flight I just booked a few minutes ago?

Screenshot:

The policy requires a ticketing specialist to manually override the refund penalty so you must call in or visit a ticketing office.
ISTFlyer likes this.
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Old May 6, 2021, 4:18 pm
  #2645  
 
Join Date: Apr 2016
Posts: 706
Originally Posted by realgaga
The policy requires a ticketing specialist to manually override the refund penalty so you must call in or visit a ticketing office.
Goootchya. Thanks for the clarification.
Soccerjoshj07 is offline  
Old May 6, 2021, 8:57 pm
  #2646  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Great, they canceled my flight and I’m back. My SEA-DOH-PNH got canceled in September.

Now I remember people said to not do anything when your reservation gets canceled because you have so many rights once THEY cancel the flight for operational reasons. So now I guess I just wait?
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NWplatinum is offline  
Old May 7, 2021, 10:23 am
  #2647  
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Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Originally Posted by NWplatinum
Great, they canceled my flight and I’m back. My SEA-DOH-PNH got canceled in September.

Now I remember people said to not do anything when your reservation gets canceled because you have so many rights once THEY cancel the flight for operational reasons. So now I guess I just wait?
Yes, just wait until you have something in precise such as a 100% confirmed date that you could make this travel if you are seeking for a free rebooking.
However, if you are seeking for a refund, there is no need to wait.
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ISTFlyer is offline  
Old May 7, 2021, 6:26 pm
  #2648  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by ISTFlyer
Yes, just wait until you have something in precise such as a 100% confirmed date that you could make this travel if you are seeking for a free rebooking.
However, if you are seeking for a refund, there is no need to wait.
I can’t find flights SEA-PNH on QR. Did they cancel flights to PNH, I can’t pull up a schedule.
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Old May 7, 2021, 6:48 pm
  #2649  
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Join Date: Nov 2018
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Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Originally Posted by NWplatinum
I can’t find flights SEA-PNH on QR. Did they cancel flights to PNH, I can’t pull up a schedule.
The PNH route is suspended until October 31, 2021 the earliest.
If Cambodia doesn't open to tourists, expect the route to resume at a later date.
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ISTFlyer is offline  
Old May 7, 2021, 8:51 pm
  #2650  
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Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,556
Originally Posted by NWplatinum
I can’t find flights SEA-PNH on QR. Did they cancel flights to PNH, I can’t pull up a schedule.
The covid situation in Cambodia is getting bad. There were almost no case in February, a slow increase in March and a huge surge in April. Not many tests reformed.
This is not a good time to consider travel to PNH. What the situation will be in September is pure guess.

PNH is not a major destination for QR. They have cancelled till end-October. I doubt that they will resume then, pending a miracle.
brunos is offline  
Old May 8, 2021, 12:16 am
  #2651  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by brunos
The covid situation in Cambodia is getting bad. There were almost no case in February, a slow increase in March and a huge surge in April. Not many tests reformed.
This is not a good time to consider travel to PNH. What the situation will be in September is pure guess.

PNH is not a major destination for QR. They have cancelled till end-October. I doubt that they will resume then, pending a miracle.
That’s bad. I guess I’ll just leave my reservation and I’m entitled to change it to whatever I want when we have a better idea of the situation. At this point am I just entitled to 500 miles of my destination?
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Old May 8, 2021, 9:00 am
  #2652  
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Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Originally Posted by NWplatinum
That’s bad. I guess I’ll just leave my reservation and I’m entitled to change it to whatever I want when we have a better idea of the situation. At this point am I just entitled to 500 miles of my destination?
Yes, you are entitled to a change of destination which could be maximum 500 miles away from PNH.
ISTFlyer is offline  
Old May 8, 2021, 10:58 pm
  #2653  
 
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Originally Posted by ISTFlyer
Yes, you are entitled to a change of destination which could be maximum 500 miles away from PNH.
In that case I’ll wait to see how things develop and until then maybe choose Thailand?
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Old May 8, 2021, 11:41 pm
  #2654  
 
Join Date: Sep 2007
Location: IAH
Programs: UA Plat, Marriott Plat
Posts: 255
Originally Posted by NWplatinum
In that case I’ll wait to see how things develop and until then maybe choose Thailand?
Phuket may open in July and the other tourist areas in Oct. Most of SE Asia is still closed to tourism and probably will be until 4th quarter or even next year. I know Australia has stated it has no plans on opening before 2022...
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Snow n Sail is offline  
Old May 9, 2021, 2:35 am
  #2655  
 
Join Date: Feb 2017
Posts: 167
A bit confused about this policy... Does it mean I can book any random flight, request a voucher +10%, and then use this voucher for another booking? Basically, getting a 10% discount?
oruvin is offline  


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