May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Apr 6, 2021, 3:33 am
#2521
Join Date: May 2014
Programs: BA GGL, Gold for Life
Posts: 588
I agree with you and ISTFlyer makes outstanding contributions to this forum.
But I think that QR has changed a bit their approach and are much more explicit and clarified/simplified their message.
The website clearly states that if you purchase your ticket now:
1) you can change your date or destination within the same booking class with no fee, but paying the fare difference.
2) you can get full refund with no fee.
I don't see how they could renege on this simple pledge for tickets bought today. I am also fully confident that they won't. In any country, not only the UK, that would false advertising and illegal.
The EOC gives details and discuss some particular cases. For example, EOC discusses when the fare difference may be waived and how agents should do it.
While aspects of the EOC may change, I believe that the two principles outlined on the website are set in stone for tickets purchased now.
But I think that QR has changed a bit their approach and are much more explicit and clarified/simplified their message.
The website clearly states that if you purchase your ticket now:
1) you can change your date or destination within the same booking class with no fee, but paying the fare difference.
2) you can get full refund with no fee.
I don't see how they could renege on this simple pledge for tickets bought today. I am also fully confident that they won't. In any country, not only the UK, that would false advertising and illegal.
The EOC gives details and discuss some particular cases. For example, EOC discusses when the fare difference may be waived and how agents should do it.
While aspects of the EOC may change, I believe that the two principles outlined on the website are set in stone for tickets purchased now.
Apr 6, 2021, 7:48 am
#2522
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,263
What about a Voluntary date change which was rebooked to a higher fare bucket (increase in fare price paid in cash), would this make my refund complicated?
I've probably changed the dates/destinations at least 7X since December, until I finally cancelled due to a temporary lockdown. But really prefer not to wait 3 months to get my refund. So hoping my ticket is not considered as a complicated one.
I've probably changed the dates/destinations at least 7X since December, until I finally cancelled due to a temporary lockdown. But really prefer not to wait 3 months to get my refund. So hoping my ticket is not considered as a complicated one.
Thank goodness I am not one of those in QR support Twitter who have been waiting for months and months for their refund back.
Apr 6, 2021, 1:42 pm
#2523
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,982
Just mulling a speculative booking for later this year. If we ignore the possibility of BWC changing, and I wanted to get a refund under the BWC policy, QR state:
How do we know which taxes are refundable and which are not? This is a breakdown of the fare on ITA Matrix if that helps:
- Non-refundable unutilized taxes (except YQ/YR charges) remain non-refundable
Apr 7, 2021, 1:53 pm
#2524
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
Posting an update here as a data point for others in case it is helpful.
The HUCA philosophy (hang up, call again) is as useful as any tool when planning travel.
Anyway, I had a cancellation in my booking, I did not acknowledge changes, as I was waiting for a few things to play out. Finally I called today hopping to change both dates and my origin city within 500 miles. Seemingly my situation was a cancellation, but not leading to misconnect, so I wouldn't be eligible for free changes per EOC policy. However, the schedule change is > 2 hours, so based on QR's policy I should be eligible to make the above changes.
First call, the agent put me on hold several times, working on things including calculating the fare, and mentioned I was responsible for additional fare collect, "but no change fee!!". I politely thanked him, and hung up, re-read much of this thread, and then called back. This time stressing the schedule change should qualify me to make these changes. This time, the agent agreed, and within a few minutes had agreed, and make the change.
This booking is an old one I've been trying to fly for over a year. I did change routing from original plan back when Book with Confidence came out, but since then have been holding on it and hoping for the best. I'm very pleased I was able to make these changes, and very much hope I'm able to fly this trip later this year.
Thanks to the experts posting here for all the the good information and the help.
The HUCA philosophy (hang up, call again) is as useful as any tool when planning travel.
Anyway, I had a cancellation in my booking, I did not acknowledge changes, as I was waiting for a few things to play out. Finally I called today hopping to change both dates and my origin city within 500 miles. Seemingly my situation was a cancellation, but not leading to misconnect, so I wouldn't be eligible for free changes per EOC policy. However, the schedule change is > 2 hours, so based on QR's policy I should be eligible to make the above changes.
First call, the agent put me on hold several times, working on things including calculating the fare, and mentioned I was responsible for additional fare collect, "but no change fee!!". I politely thanked him, and hung up, re-read much of this thread, and then called back. This time stressing the schedule change should qualify me to make these changes. This time, the agent agreed, and within a few minutes had agreed, and make the change.
This booking is an old one I've been trying to fly for over a year. I did change routing from original plan back when Book with Confidence came out, but since then have been holding on it and hoping for the best. I'm very pleased I was able to make these changes, and very much hope I'm able to fly this trip later this year.
Thanks to the experts posting here for all the the good information and the help.
Apr 8, 2021, 10:58 am
#2525
Join Date: Jan 2012
Programs: Emirates Gold
Posts: 225
Evening all.
A quick question.
My Thai wife is returning back to Thailand from the UK in May. She is travelling to Doha then onto Bangkok. We have arranged an ASQ hotel on her arrival as well as the COE. I know she does not need a fit to fly certificate but will she need a Covid test 72 hours before she departs London. I've checked the Qatar website and it says she doesn't need one but I don't want to get to Heathrow only to find that's not the case.
Thanks in advance.
A quick question.
My Thai wife is returning back to Thailand from the UK in May. She is travelling to Doha then onto Bangkok. We have arranged an ASQ hotel on her arrival as well as the COE. I know she does not need a fit to fly certificate but will she need a Covid test 72 hours before she departs London. I've checked the Qatar website and it says she doesn't need one but I don't want to get to Heathrow only to find that's not the case.
Thanks in advance.
Apr 8, 2021, 11:05 am
#2526
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Evening all.
A quick question.
My Thai wife is returning back to Thailand from the UK in May. She is travelling to Doha then onto Bangkok. We have arranged an ASQ hotel on her arrival as well as the COE. I know she does not need a fit to fly certificate but will she need a Covid test 72 hours before she departs London. I've checked the Qatar website and it says she doesn't need one but I don't want to get to Heathrow only to find that's not the case.
Thanks in advance.
A quick question.
My Thai wife is returning back to Thailand from the UK in May. She is travelling to Doha then onto Bangkok. We have arranged an ASQ hotel on her arrival as well as the COE. I know she does not need a fit to fly certificate but will she need a Covid test 72 hours before she departs London. I've checked the Qatar website and it says she doesn't need one but I don't want to get to Heathrow only to find that's not the case.
Thanks in advance.
However, Qatar Airways, as the airline transporting the passenger, will enforce entry requirements of the passenger's destination.
If the pax doesn't fulfill the entry requirements, then they will be not allowed to board and be counted as a no-show.
Apr 8, 2021, 11:07 am
#2527
Join Date: Jan 2012
Programs: Emirates Gold
Posts: 225
Qatar Airways itself doesn't require passengers to present a negative Covid-19 test to board.
However, Qatar Airways, as the airline transporting the passenger, will enforce entry requirements of the passenger's destination.
If the pax doesn't fulfill the entry requirements, then they will be not allowed to board and be counted as a no-show.
However, Qatar Airways, as the airline transporting the passenger, will enforce entry requirements of the passenger's destination.
If the pax doesn't fulfill the entry requirements, then they will be not allowed to board and be counted as a no-show.
Apr 8, 2021, 11:19 am
#2528
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
Qatar does not require a negative COVID test for transfer passengers.
Apr 8, 2021, 11:24 am
#2529
Join Date: Jan 2012
Programs: Emirates Gold
Posts: 225
Apr 9, 2021, 2:21 am
#2530
Join Date: Feb 2020
Location: UK
Programs: BA GGL, QR Gold, CX Silver, ITA Executive, TK Elite, Hilton Diamond, Bonvoy Gold
Posts: 62
Hello everyone,
I am a question about my QR ticket. I have booked this ticket using the EMD voucher last September (2020) and changed it multiple times in between due to cancellations, my current flights are now sticking in June outbound and Aug inbound. Yesterday, I have received another cancellation for my inbound flight and I am thinking of pushing my ticket into early 2022 (Jan outbound and Feb inbound). Is this case possible? I have read multiple times regarding my ticket NVA on the e-ticket, and it is showing MAR2022 for my outbound flight and AUG2021 for the inbound one on my latest e-ticket, however, I still remember I saw somewhere else that the tickets are valid for one year from the date of purchase?
If anyone has any insights, feel free to share and all are appreciated.
Thanks in advance.
I am a question about my QR ticket. I have booked this ticket using the EMD voucher last September (2020) and changed it multiple times in between due to cancellations, my current flights are now sticking in June outbound and Aug inbound. Yesterday, I have received another cancellation for my inbound flight and I am thinking of pushing my ticket into early 2022 (Jan outbound and Feb inbound). Is this case possible? I have read multiple times regarding my ticket NVA on the e-ticket, and it is showing MAR2022 for my outbound flight and AUG2021 for the inbound one on my latest e-ticket, however, I still remember I saw somewhere else that the tickets are valid for one year from the date of purchase?
If anyone has any insights, feel free to share and all are appreciated.
Thanks in advance.
Apr 9, 2021, 6:10 am
#2531
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Hello everyone,
I am a question about my QR ticket. I have booked this ticket using the EMD voucher last September (2020) and changed it multiple times in between due to cancellations, my current flights are now sticking in June outbound and Aug inbound. Yesterday, I have received another cancellation for my inbound flight and I am thinking of pushing my ticket into early 2022 (Jan outbound and Feb inbound). Is this case possible? I have read multiple times regarding my ticket NVA on the e-ticket, and it is showing MAR2022 for my outbound flight and AUG2021 for the inbound one on my latest e-ticket, however, I still remember I saw somewhere else that the tickets are valid for one year from the date of purchase?
If anyone has any insights, feel free to share and all are appreciated.
Thanks in advance.
I am a question about my QR ticket. I have booked this ticket using the EMD voucher last September (2020) and changed it multiple times in between due to cancellations, my current flights are now sticking in June outbound and Aug inbound. Yesterday, I have received another cancellation for my inbound flight and I am thinking of pushing my ticket into early 2022 (Jan outbound and Feb inbound). Is this case possible? I have read multiple times regarding my ticket NVA on the e-ticket, and it is showing MAR2022 for my outbound flight and AUG2021 for the inbound one on my latest e-ticket, however, I still remember I saw somewhere else that the tickets are valid for one year from the date of purchase?
If anyone has any insights, feel free to share and all are appreciated.
Thanks in advance.
Posting an update here as a data point for others in case it is helpful.
The HUCA philosophy (hang up, call again) is as useful as any tool when planning travel.
Anyway, I had a cancellation in my booking, I did not acknowledge changes, as I was waiting for a few things to play out. Finally I called today hopping to change both dates and my origin city within 500 miles. Seemingly my situation was a cancellation, but not leading to misconnect, so I wouldn't be eligible for free changes per EOC policy. However, the schedule change is > 2 hours, so based on QR's policy I should be eligible to make the above changes.
First call, the agent put me on hold several times, working on things including calculating the fare, and mentioned I was responsible for additional fare collect, "but no change fee!!". I politely thanked him, and hung up, re-read much of this thread, and then called back. This time stressing the schedule change should qualify me to make these changes. This time, the agent agreed, and within a few minutes had agreed, and make the change.
This booking is an old one I've been trying to fly for over a year. I did change routing from original plan back when Book with Confidence came out, but since then have been holding on it and hoping for the best. I'm very pleased I was able to make these changes, and very much hope I'm able to fly this trip later this year.
Thanks to the experts posting here for all the the good information and the help.
The HUCA philosophy (hang up, call again) is as useful as any tool when planning travel.
Anyway, I had a cancellation in my booking, I did not acknowledge changes, as I was waiting for a few things to play out. Finally I called today hopping to change both dates and my origin city within 500 miles. Seemingly my situation was a cancellation, but not leading to misconnect, so I wouldn't be eligible for free changes per EOC policy. However, the schedule change is > 2 hours, so based on QR's policy I should be eligible to make the above changes.
First call, the agent put me on hold several times, working on things including calculating the fare, and mentioned I was responsible for additional fare collect, "but no change fee!!". I politely thanked him, and hung up, re-read much of this thread, and then called back. This time stressing the schedule change should qualify me to make these changes. This time, the agent agreed, and within a few minutes had agreed, and make the change.
This booking is an old one I've been trying to fly for over a year. I did change routing from original plan back when Book with Confidence came out, but since then have been holding on it and hoping for the best. I'm very pleased I was able to make these changes, and very much hope I'm able to fly this trip later this year.
Thanks to the experts posting here for all the the good information and the help.
HUCA with them seems very hit or miss. I wish they’d just get their employees to learn the darn policy and be consistent.
Apr 9, 2021, 8:45 am
#2532
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
In my case, I apparently didn't read the fine print of the EOC policy requiring a misconnect to allow free changes. But thankfully Qatar's existing policy allowing changes with a 2 hour or more involuntary schedule change was enough to make this happen. Maybe luck of the draw with the agent, but being more sure in what I wanted, and why it was justified seemed to work. Good luck!
Apr 10, 2021, 1:10 pm
#2533
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
This is a head scratcher and thought I’d help the community with an update ... As some of you have known, I’ve been trying to get to Cambodia since I booked last year.
I told them since Cambodia is within 500 miles of BKK, and since the kingdom of Cambodia open to US citizens; and I could enter, could they please switch me to PNH? They said yes as a result of the current conditions. My ticket also says INVOL REROUTE AS PER CP1060.
Hope this helps someone.
I told them since Cambodia is within 500 miles of BKK, and since the kingdom of Cambodia open to US citizens; and I could enter, could they please switch me to PNH? They said yes as a result of the current conditions. My ticket also says INVOL REROUTE AS PER CP1060.
Hope this helps someone.
Apr 10, 2021, 3:14 pm
#2534
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
In my case, I apparently didn't read the fine print of the EOC policy requiring a misconnect to allow free changes. But thankfully Qatar's existing policy allowing changes with a 2 hour or more involuntary schedule change was enough to make this happen. Maybe luck of the draw with the agent, but being more sure in what I wanted, and why it was justified seemed to work. Good luck!
Apr 11, 2021, 4:23 am
#2535
Join Date: Apr 2008
Location: half way between AMS and BRU
Programs: BA gold, Hilton Diamond
Posts: 265
I'm looking to make a booking to Denpasar-Bali over the Christmas period, hoping things have calmed down by then. If I book now, any by the time it appears the current 5 day quarantine is still in place (which is a showstopper on a 12 days holiday) which options will I have? Return trip will ne after December 31st.
