Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
#2401
Join Date: Aug 2015
Location: Aberdeen
Programs: BA Gold, IHG Diamond Ambassador
Posts: 641
Hi
I have just come back from a trip with Qatar and used the book with confidence policy to make it work. All perfect in the end.
I am now looking at booking a good J fare in February 2022. Now I can see that the book with confidence policy only covers changes etc free up to the end of 2021. But from my understanding of the policy the refund waiver would still apply as it applies to all tickets issued prior to 30 April21.
Can anyone clarify that this is the case just incase borders are still shut in Asia next year. Route incase required is LHR BKK // SIN LHR
Thanks for any assistance.
I have just come back from a trip with Qatar and used the book with confidence policy to make it work. All perfect in the end.
I am now looking at booking a good J fare in February 2022. Now I can see that the book with confidence policy only covers changes etc free up to the end of 2021. But from my understanding of the policy the refund waiver would still apply as it applies to all tickets issued prior to 30 April21.
Can anyone clarify that this is the case just incase borders are still shut in Asia next year. Route incase required is LHR BKK // SIN LHR
Thanks for any assistance.
#2402
Join Date: Jan 2007
Posts: 4,705
Hi
I have just come back from a trip with Qatar and used the book with confidence policy to make it work. All perfect in the end.
I am now looking at booking a good J fare in February 2022. Now I can see that the book with confidence policy only covers changes etc free up to the end of 2021. But from my understanding of the policy the refund waiver would still apply as it applies to all tickets issued prior to 30 April21.
Can anyone clarify that this is the case just incase borders are still shut in Asia next year. Route incase required is LHR BKK // SIN LHR
Thanks for any assistance.
I have just come back from a trip with Qatar and used the book with confidence policy to make it work. All perfect in the end.
I am now looking at booking a good J fare in February 2022. Now I can see that the book with confidence policy only covers changes etc free up to the end of 2021. But from my understanding of the policy the refund waiver would still apply as it applies to all tickets issued prior to 30 April21.
Can anyone clarify that this is the case just incase borders are still shut in Asia next year. Route incase required is LHR BKK // SIN LHR
Thanks for any assistance.
#2403
Join Date: Jun 2002
Posts: 551
But when you advertise the ability to get fee-free refunds in order to induce the sale of new tickets, it becomes binding for those tickets. The current policy has no time period limitation for getting a refund (e.g., to qualify for a fee-free refund you must cancel before December 31, 2021). The only requirement is that the ticket be issued before April 30th and that you cancel a few hours before your scheduled flight.
#2404
Join Date: Jul 2018
Location: Stafford, England, UK
Programs: BA Executive club
Posts: 140
Hi everyone,
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
#2405
Join Date: Jan 2007
Posts: 4,705
Hi everyone,
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
#2406
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Hi everyone,
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
Firstly, apologies if this is really simple, or has already been covered, but I am a bit confused! My first time posting in the Qatar forum - I normally book with BA, and understand their book with confidence policy, but I am seeking some clarification of the Qatar policy.
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
As this is past 31 December, the ‘travel must be completed by’ date specified in the policy online, what would my options be if we were unable to travel to Hungary or to Thailand by then? Would we still be able to rebook and / or obtain a refund in this case?
I would be really grateful of any advice. This would be my first booking with Qatar, and my first ex-EU, so I want to avoid any pitfalls!
many thanks,
Chris
- A refund to the original form of payment with the no show penalty and refund penalty waived if cancelled at least 1h before departure; OR
- A voucher with the remaining value of your ticket and an additional non-refundable 10% value
#2407
Join Date: Jul 2018
Location: Stafford, England, UK
Programs: BA Executive club
Posts: 140
Thank you for the replies.
I appreciate that an ex-eu carries some risks.... but I was trying to establish more what rights I would have around cancellation - I.e if my travel ends after 31 December, then will I still be able to request a refund under the current book with confidence policy if I’m unable to travel at that date
I appreciate that an ex-eu carries some risks.... but I was trying to establish more what rights I would have around cancellation - I.e if my travel ends after 31 December, then will I still be able to request a refund under the current book with confidence policy if I’m unable to travel at that date
#2409
Join Date: Oct 2017
Programs: BA Gold, Tesco, Nectar
Posts: 313
Under the current policy (it will have further changes in the future), if you choose to cancel you're allowed
- A refund to the original form of payment with the no show penalty and refund penalty waived if cancelled at least 1h before departure; OR
- A voucher with the remaining value of your ticket and an additional non-refundable 10% value
- A refund to the original form of payment with the no show penalty and refund penalty waived if cancelled at least 1h before departure; OR
- A voucher with the remaining value of your ticket and an additional non-refundable 10% value
The latest policy doc in the wiki seems to have pre end of 2021 as a condition for waiving change fees, but I can't see any text that mentions date conditions for waiving the refund fee.
Worth calling QR or hopefully someone here can confirm. But as others have said the policy has changed so many times. You would need the EU and Thailand to be open OR hope that the latest QR policy down the road was still favourable :/
#2410
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
No I don't. If you go on qatarairways.com, the booking page still mentions that tickets can be converted/refunded as vouchers with 10% extra credit.
#2412
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
I am trying to plan my honeymoon, and have been looking at flights from Budapest - Bangkok out 17 December 21, return 02 Jan 22. There is a very good business class fare available.
#2413
Join Date: Nov 2019
Posts: 25
This is confusing. If I book today and the policy changes in April, I presume I will be able to avail of this fee free refund policy? Or, will the policy change retroactively? That doesn't make sense.
#2414
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
As stated in the wiki section of this thread, the policy at the time of change/refund applies.
#2415
Join Date: May 2014
Programs: BA GGL, Gold for Life
Posts: 589