May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Nov 17, 2020, 5:14 am
#1876
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
To access the AMEX Centurion Lounge at JFK, you would need to clear security twice as QR operates from Terminal 8 and the AMEX Lounge is in Terminal 4. Plus you would need to allow an additional 15-20 minute travel time between the terminals ( each direction ).
Also, there is no PP Lounges in Terminal 8 except a restaurant that gives you $28 credit. Though, you would be able to access the AA Admirals Club ( or Flagship Lounge if it reopens ) in JFK with QR Business Classic boarding pass unless there are changes in the oneworld rules/regulations.
The pass to enter the Al Mourjan Lounge is $96 per passenger and valid for 6 hours.
Also, there is no PP Lounges in Terminal 8 except a restaurant that gives you $28 credit. Though, you would be able to access the AA Admirals Club ( or Flagship Lounge if it reopens ) in JFK with QR Business Classic boarding pass unless there are changes in the oneworld rules/regulations.
The pass to enter the Al Mourjan Lounge is $96 per passenger and valid for 6 hours.
That appears to contradict the official policy mentioned in this post (in the R fare topic):
doesn't include Oneworld lounge access unless of course the passenger has loungeworthy status. That said, a QR spokesman did allow that Business Class access restrictions at Oneworld airlines will be "gradually implemented", perhaps meaning that this is being still being communicated?
Either way, according to QR's latest fare FAQ: "If booked in Business Classic, complimentary lounge access is not included at any airport. This includes third-party contracted lounges and other Oneworld member airline lounges. However, if the passenger is a QR Gold/Platinum or Oneworld Sapphire/Emerald, the tier benefits will continue to apply and access will be granted."
Either way, according to QR's latest fare FAQ: "If booked in Business Classic, complimentary lounge access is not included at any airport. This includes third-party contracted lounges and other Oneworld member airline lounges. However, if the passenger is a QR Gold/Platinum or Oneworld Sapphire/Emerald, the tier benefits will continue to apply and access will be granted."
Nov 17, 2020, 5:42 am
#1877
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
In the past, people who upgraded their QR ticket was able to access oneworld operated lounges ( not contract ones ) according to the oneworld policy via their travel class ( not QR policy that prohibits lounge access on upgraded tickets ); and since the introduction of Business Classic, the oneworld policy hasn't changed.
Nov 19, 2020, 10:14 am
#1878
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Does anyone know if QR will still allow travelers to change the trip origin as long as it's within the same country as they were doing before the end of September? Like, is it possible to change from Boston to Houston?
Nov 19, 2020, 10:17 am
#1879
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Voluntary situations -> No ( even if there is availability in the same RBD fare bucket ), although you could pay the difference in fare and change the origin for free. If there is no fare difference, the change would be done for free.
Nov 22, 2020, 3:20 pm
#1880
Join Date: Dec 2019
Programs: Cathay Pacific, Hyatt
Posts: 44
Does it count as an involuntary change if the borders are closed?
I am considering booking an ex-Sin flight on Qatar. I am not a Singaporean citizen so I would not be able to renter Singapore if I leave. Can I book a return ticket and then claim involuntary change and switch destination for the inbound segment?
I am considering booking an ex-Sin flight on Qatar. I am not a Singaporean citizen so I would not be able to renter Singapore if I leave. Can I book a return ticket and then claim involuntary change and switch destination for the inbound segment?
Nov 22, 2020, 3:53 pm
#1881
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Does it count as an involuntary change if the borders are closed?
I am considering booking an ex-Sin flight on Qatar. I am not a Singaporean citizen so I would not be able to renter Singapore if I leave. Can I book a return ticket and then claim involuntary change and switch destination for the inbound segment?
I am considering booking an ex-Sin flight on Qatar. I am not a Singaporean citizen so I would not be able to renter Singapore if I leave. Can I book a return ticket and then claim involuntary change and switch destination for the inbound segment?
From the pdf in the WIKI
Amend Travel Route section
So even if it may count as an involuntary situation ( not sure about that ), you would be unable to change the origin.
Rerouting exclusively on QR operated flights where Doha ( DOH ) is the transit point or the origin and destination:
- May change first and last point of the journey within the same country
During a cancellation or significant schedule change, you would be able to change the origin within 500 miles according to the original QR policy that was also used before COVID. ( This is not related to the Book with Confidence policy )
Nov 24, 2020, 2:55 pm
#1882
Join Date: Jul 2018
Posts: 87
American has no obligation to follow QR's own policy but they have to follow the oneworld policy according to their agreement with the alliance.
In the past, people who upgraded their QR ticket was able to access oneworld operated lounges ( not contract ones ) according to the oneworld policy via their travel class ( not QR policy that prohibits lounge access on upgraded tickets ); and since the introduction of Business Classic, the oneworld policy hasn't changed.
In the past, people who upgraded their QR ticket was able to access oneworld operated lounges ( not contract ones ) according to the oneworld policy via their travel class ( not QR policy that prohibits lounge access on upgraded tickets ); and since the introduction of Business Classic, the oneworld policy hasn't changed.
Nov 24, 2020, 4:41 pm
#1883
Join Date: Jun 2000
Location: LAX
Posts: 3,639
This seems right. AA must still abide by the OW rules, so our "Classic" R Fares should still be eligible for AA. But for those of us that booked prior to the R policies were rolled out this month - it is my understanding that if you booked before you are still eligible for Al Mourjan in Doha; but if you change your ticket at all, you are no longer eligible for that or seat assignments which seems really messed up. Any additional data points on this? Anyone been successful switching their flights to 2021 and also having the agent allowing a seat change? I am in a party of 3 adults and we're gunning for those quad seats.
Nov 24, 2020, 5:07 pm
#1884
Join Date: Jul 2018
Posts: 87
Not to start a class war, but the Q-suites are a limited commodity and I don't fault QR for doing what they can to dole them out to passengers in 'class' order. IMO full-fare passengers should be entitled to sit where they choose. In their youth QR had a slight rep of evicting pax from their assigned seats to seat some level of 'royalty'; keeping prime seats unassigned is a less intrusive way of managing that.
Nov 25, 2020, 8:34 am
#1885
Join Date: May 2003
Location: DEL
Programs: Mucci du Miel d'Or
Posts: 2,374
In a series of cancellations, can you apply the 500 cumulatively? Or is it always against the original destination. I'm on my third change...
Nov 25, 2020, 8:44 am
#1886
Join Date: Jul 2018
Posts: 87
That's an interesting question. The one thing I was worried about when moving my December flight to next year was that Qatar would undo the 5,000 mile change I had already made and revert it back to KBP. They allowed me to keep my final destination, however.
Nov 25, 2020, 9:57 am
#1887
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Nov 25, 2020, 4:02 pm
#1888
Join Date: Feb 2006
Location: MKE
Programs: Fly: AA EXP UA Gold MM Stay: Hyatt Globalist, Marriott LT Plat Drive: Avis PC, Hertz PC
Posts: 782
I was unable to change my origin within 500 miles even despite an involuntary change. Possibly bad agent. I get the sense it is very much YMMV.
Nov 30, 2020, 3:33 am
#1889
Join Date: May 2014
Programs: BA GGL, Gold for Life
Posts: 590
This has become a very long thread, and although I've been browsing it every day or so, I'm not 100% certain that I've kept up with all the recent tweaks to the Book with Confidence policy.
I have a return flight booking from London to Bangkok originally scheduled for early October and then changed to early December. It seems that QR regarded this as an involuntary change (presumably on the basis that Thailand wouldn't have let me in) as my 4 sectors changed from R/R/R/R to R/R/I/I.
Thailand still won't let me in, so I now need to change the dates again, this time to late March outbound, late April inbound. There is no availability in R for my preferred dates of travel, but I is still available for all possible flight options.
Am I correct that QR should rebook me entirely into I as the change counts as involuntary and there is no R availability for my dates?
And if I am re-booked into I, does it follow that I will have seat choice and lounge access as a result of this booking class (rather than status). Or will they categorise the fare as Classic, on the basis that the original flights were booked into R which is now Classic?
I have a return flight booking from London to Bangkok originally scheduled for early October and then changed to early December. It seems that QR regarded this as an involuntary change (presumably on the basis that Thailand wouldn't have let me in) as my 4 sectors changed from R/R/R/R to R/R/I/I.
Thailand still won't let me in, so I now need to change the dates again, this time to late March outbound, late April inbound. There is no availability in R for my preferred dates of travel, but I is still available for all possible flight options.
Am I correct that QR should rebook me entirely into I as the change counts as involuntary and there is no R availability for my dates?
And if I am re-booked into I, does it follow that I will have seat choice and lounge access as a result of this booking class (rather than status). Or will they categorise the fare as Classic, on the basis that the original flights were booked into R which is now Classic?
Nov 30, 2020, 3:43 am
#1890
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
This has become a very long thread, and although I've been browsing it every day or so, I'm not 100% certain that I've kept up with all the recent tweaks to the Book with Confidence policy.
I have a return flight booking from London to Bangkok originally scheduled for early October and then changed to early December. It seems that QR regarded this as an involuntary change (presumably on the basis that Thailand wouldn't have let me in) as my 4 sectors changed from R/R/R/R to R/R/I/I.
Thailand still won't let me in, so I now need to change the dates again, this time to late March outbound, late April inbound. There is no availability in R for my preferred dates of travel, but I is still available for all possible flight options.
Am I correct that QR should rebook me entirely into I as the change counts as involuntary and there is no R availability for my dates?
And if I am re-booked into I, does it follow that I will have seat choice and lounge access as a result of this booking class (rather than status). Or will they categorise the fare as Classic, on the basis that the original flights were booked into R which is now Classic?
I have a return flight booking from London to Bangkok originally scheduled for early October and then changed to early December. It seems that QR regarded this as an involuntary change (presumably on the basis that Thailand wouldn't have let me in) as my 4 sectors changed from R/R/R/R to R/R/I/I.
Thailand still won't let me in, so I now need to change the dates again, this time to late March outbound, late April inbound. There is no availability in R for my preferred dates of travel, but I is still available for all possible flight options.
Am I correct that QR should rebook me entirely into I as the change counts as involuntary and there is no R availability for my dates?
And if I am re-booked into I, does it follow that I will have seat choice and lounge access as a result of this booking class (rather than status). Or will they categorise the fare as Classic, on the basis that the original flights were booked into R which is now Classic?
For your last paragraph, I have no information and there is almost no way to learn it unless somebody shares their experience here or you attempt to change your FFP number and try to change your assigned seats. I won't suggest doing the latter but if someone qualifies for the former category, they are welcome to report their experiences.