May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Oct 12, 2020, 8:48 pm
#1742
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
Re old policy: That's what I was told after calling a few different times and emailing. Their original terms do say they can change the policy at any time so even the current one can be changed in a few weeks for all we know (but I doubt it as it says for ticket booked before Dec 31).
But in their defense, even under the old policy you needed fare buckets to match so you would have been out of luck even if they did honor it
But in their defense, even under the old policy you needed fare buckets to match so you would have been out of luck even if they did honor it
Oct 13, 2020, 9:07 am
#1743
Join Date: Apr 2011
Posts: 302
Re old policy: That's what I was told after calling a few different times and emailing. Their original terms do say they can change the policy at any time so even the current one can be changed in a few weeks for all we know (but I doubt it as it says for ticket booked before Dec 31).
But in their defense, even under the old policy you needed fare buckets to match so you would have been out of luck even if they did honor it
But in their defense, even under the old policy you needed fare buckets to match so you would have been out of luck even if they did honor it
Oct 13, 2020, 9:13 am
#1744
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
Not the original ( first ) policy but the latest versions of the Book with Confidence policies always had the statement that in case of a voluntary change in dates, destinations, etc... ; the fare bucket must match with the old ticket. It was clearly stated that in case of no availability in the same fare bucket, the fare difference would be collected.
Oct 14, 2020, 5:08 am
#1747
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,539
I spoke to QR. Its free of charge to change the dates on my entirely cancelled itinerary and to make the rebooking one year from date of issue, regardless of RBD, then to fly by December 2021.
Hence, in my mind, open status makes it a fully flex ticket that can be used for short notice travel. They will also rebook the regional flights to SEZ on ET, KQ, SA (lol) & HM, FOC.
I asked to move to BArbs premium cabins and that was refused as the majority of the trip needs be on QR metal, but the EU feeder would be OK if needed. Hence you could end up with xxx-LHR-DOH-ADD-SEZ if you so wished.
Hence, in my mind, open status makes it a fully flex ticket that can be used for short notice travel. They will also rebook the regional flights to SEZ on ET, KQ, SA (lol) & HM, FOC.
I asked to move to BArbs premium cabins and that was refused as the majority of the trip needs be on QR metal, but the EU feeder would be OK if needed. Hence you could end up with xxx-LHR-DOH-ADD-SEZ if you so wished.
Oct 14, 2020, 7:14 am
#1748
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
I spoke to QR. Its free of charge to change the dates on my entirely cancelled itinerary and to make the rebooking one year from date of issue, regardless of RBD, then to fly by December 2021.
Hence, in my mind, open status makes it a fully flex ticket that can be used for short notice travel. They will also rebook the regional flights to SEZ on ET, KQ, SA (lol) & HM, FOC.
I asked to move to BArbs premium cabins and that was refused as the majority of the trip needs be on QR metal, but the EU feeder would be OK if needed. Hence you could end up with xxx-LHR-DOH-ADD-SEZ if you so wished.
Hence, in my mind, open status makes it a fully flex ticket that can be used for short notice travel. They will also rebook the regional flights to SEZ on ET, KQ, SA (lol) & HM, FOC.
I asked to move to BArbs premium cabins and that was refused as the majority of the trip needs be on QR metal, but the EU feeder would be OK if needed. Hence you could end up with xxx-LHR-DOH-ADD-SEZ if you so wished.
By the way, it's obviously free of charge to change a ticket for free regardless of the fare bucket during involuntary situations like cancellation, major schedule change, etc...
Oct 15, 2020, 12:17 pm
#1750
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
I have not tried but according to the policy most categories are simple (Europe, Africa, America) but Asia is broken into GCC(+Iran,Iraq), Indian Subcontinent, Far East which leaves the question, what is central Asia?
Oct 15, 2020, 12:50 pm
#1751
Join Date: Jun 2009
Posts: 262
I booked a round trip in business from NYC to Kiev back in April for a June departure. The flight got canned and I changed it to NYC to Bangkok and afterwards from Beijing back to NYC. The flights for this trip which is supposed to occur in two weeks also recently got cancelled. I've been looking at Qatar's website and they mention something about holding onto your tickets for two years. Does this mean that I have 18 more months (ticket purchased originally in April) to use the tickets and do another within 5,000 miles radius destination change?
Oct 15, 2020, 12:52 pm
#1752
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
I booked a round trip in business from NYC to Kiev back in April for a June departure. The flight got canned and I changed it to NYC to Bangkok and afterwards from Beijing back to NYC. The flights for this trip which is supposed to occur in two weeks also recently got cancelled. I've been looking at Qatar's website and they mention something about holding onto your tickets for two years. Does this mean that I have 18 more months (ticket purchased originally in April) to use the tickets and do the within 5,000 mile radius destination change?
Oct 15, 2020, 2:32 pm
#1753
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Hi all, I cancelled a booking 2 weeks ago and got my voucher a week ago. However when I clicked into MMB, the booking still says 'confirmed'. Should I do anything about it?
Oct 15, 2020, 10:21 pm
#1754
Join Date: Oct 2014
Programs: SQ Gold, Marriott Platinum, IHG Diamond Ambassador, DL Silver, AS MVP, B6 Mosaic, QR, EY, KE, CX, PR
Posts: 317
There were reports that you have to rebook/reissue ticket 1 year from date of purchase. Conflicting info I know.
Oct 16, 2020, 1:45 am
#1755
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
From the QR website
https://www.qatarairways.com/en/trav...onfidence.html
And here are the T&C's
https://www.qatarairways.com/en/trav...onfidence.html
Hold onto your ticket for two years
Keep your unused ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility. Call any of our offices or contact centres to extend your ticket validity.- If you have not used your ticket (i.e. you have not flown a single segment of the booked journey/itinerary), your ticket can be kept open and the value of the original ticket can be used within 2 years from the original ticket issue date.
- If you have already used part of your ticket, your ticket can be kept open and the value of the remaining ticket can be used within 1 year from the first flown segment.
- If you would like to apply the open ticket for travel on/before 31 December 2021, please refer to the terms and conditions detailed under “Date Change” and/or “Route Change” (route change only applicable when original travel has been disrupted).
- If you would like to apply the open ticket for travel (on one or more sectors) on/after 1 January 2022, please observe a blackout travel period applicable between 24 October 2022 and 15 January 2023.
