May 14, 2020, 11:57 am
Last edit by: realgaga
'Extending Our Commitment' policy has ended as of Oct 1st 2022.
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Please see 'Schedule Change' policy below.
Web Version PDF Version
Important: Read the disclaimers and changes below before reading the policy.
Disclaimers:
- The version of the policy at the time of change applies.*
- This document was made for viewing by travel agents, not passengers.
- You must call in to make the changes to your ticket since fees are waived manually.
- This policy is in addition to the fare rules of your ticket.
- Conditions of Carriage still apply.
- It is expected that there will be more changes to the policy in the future and Qatar Airways can amend the policy without prior notice.
ALL TIMES/DATES IN DOHA TIME (GMT+3)
Wiki maintained by realgaga
Covid-19: Book with Confidence QR Policy
Oct 11, 2020, 3:00 am
#1726
Join Date: May 2012
Posts: 41
Hi guys I had originally a SGN-PNH flight changed in SGN-DOH-LAX-NAN NAN-SYD-DOH-SGN.
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
Oct 11, 2020, 3:41 am
#1727
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
Hi guys I had originally a SGN-PNH flight changed in SGN-DOH-LAX-NAN NAN-SYD-DOH-SGN.
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
Was it on a seperate ticket?
Oct 11, 2020, 5:14 am
#1728
Join Date: Dec 2007
Programs: M&M FTL, 1WRLD SAPPHIRE, AZ CORP
Posts: 71
Hey Phil,
I'm in your same position. I also want to postpone my ticket to mid Dec 2021, however I would need to change my reservation prior to departure, currently scheduled for late Nov this year.
If their unlimited date change policy holds true, we could in theory change our tickets twice in order to achieve our desired dates.
I.e. in my case, call now to postpone my existing ticket to August 2021, and then call in early Jan 2021 to postponed the itinerary to the actual desired dates, in Dec 2021.
Hope it works
I'm in your same position. I also want to postpone my ticket to mid Dec 2021, however I would need to change my reservation prior to departure, currently scheduled for late Nov this year.
If their unlimited date change policy holds true, we could in theory change our tickets twice in order to achieve our desired dates.
I.e. in my case, call now to postpone my existing ticket to August 2021, and then call in early Jan 2021 to postponed the itinerary to the actual desired dates, in Dec 2021.
Hope it works
In October 2019 I booked 2 tickets for LAX-DOH-CNX, BKK-DOH-LAX (open jaw in Thailand) in biz class (R) for late February 2020 for $3400 per person.
Fast forward to February and we don't want to travel, so we pay the change fee of $545 per ticket plus additional fare to change to PHL-DOH-ADL-BNE, SYD-DOH-PHL (ADL-BNE on Virgin Australia, then open jaw) in Biz class (R on QR, D on VA) for early November. The fare increased to a total of about $4100 per ticket. Obviously, with Australia's travel restrictions we won't be taking this trip, but we'd still like to take it sometime late in 2021 or early 2022.
A schedule change has happened, and now the VA flight no longer exists, so QR cannot get us to ADL on the originally scheduled date (we'd need to stop overnight at ADL). Oddly, QF has a non-stop flight from ADL-BNE that meets the minimum connection time for ADL, but QR apparently hasn't considered that as an option.
A few questions:
1. I assume the change fee we paid would not be refunded if we cancel and refund the trip due to the involuntary change?
2. If we want to take advantage of the 2 year period of flexible rebooking would that apply to flights before October 2021, or February 2022? (IOW, is it based on the date of original purchase, or on the date we changed/rebooked?)
3. If I want to rebook the identical routing for a later date would QR consider booking us on QF for the ADL-BNE segment?
4. If I want to take advantage of the "Unlimited date change" provision and book for December 2021 how do I change the reservation prior to departure (Nov 2020) when flights in Dec 2021 aren't available to book yet?
TIA
Fast forward to February and we don't want to travel, so we pay the change fee of $545 per ticket plus additional fare to change to PHL-DOH-ADL-BNE, SYD-DOH-PHL (ADL-BNE on Virgin Australia, then open jaw) in Biz class (R on QR, D on VA) for early November. The fare increased to a total of about $4100 per ticket. Obviously, with Australia's travel restrictions we won't be taking this trip, but we'd still like to take it sometime late in 2021 or early 2022.
A schedule change has happened, and now the VA flight no longer exists, so QR cannot get us to ADL on the originally scheduled date (we'd need to stop overnight at ADL). Oddly, QF has a non-stop flight from ADL-BNE that meets the minimum connection time for ADL, but QR apparently hasn't considered that as an option.
A few questions:
1. I assume the change fee we paid would not be refunded if we cancel and refund the trip due to the involuntary change?
2. If we want to take advantage of the 2 year period of flexible rebooking would that apply to flights before October 2021, or February 2022? (IOW, is it based on the date of original purchase, or on the date we changed/rebooked?)
3. If I want to rebook the identical routing for a later date would QR consider booking us on QF for the ADL-BNE segment?
4. If I want to take advantage of the "Unlimited date change" provision and book for December 2021 how do I change the reservation prior to departure (Nov 2020) when flights in Dec 2021 aren't available to book yet?
TIA
Oct 12, 2020, 2:08 am
#1729
Join Date: Dec 2016
Location: Munich
Programs: QR Platinum, TK Elite Plus, SQ Gold, BA Gold, VS Gold, Globalist, HH Diamond
Posts: 101
Hi guys I had originally a SGN-PNH flight changed in SGN-DOH-LAX-NAN NAN-SYD-DOH-SGN.
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
They just cancelled the QR flights and in the PNR I can only see the FJ flights already moved in January.
anyone has experience on changing those 5th freedom flight?
the flights were originally in I Class than before the cancellation all the flights were in C class
Oct 12, 2020, 3:00 am
#1730
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,911
Hey Phil,
I'm in your same position. I also want to postpone my ticket to mid Dec 2021, however I would need to change my reservation prior to departure, currently scheduled for late Nov this year.
If their unlimited date change policy holds true, we could in theory change our tickets twice in order to achieve our desired dates.
I.e. in my case, call now to postpone my existing ticket to August 2021, and then call in early Jan 2021 to postponed the itinerary to the actual desired dates, in Dec 2021.
Hope it works
I'm in your same position. I also want to postpone my ticket to mid Dec 2021, however I would need to change my reservation prior to departure, currently scheduled for late Nov this year.
If their unlimited date change policy holds true, we could in theory change our tickets twice in order to achieve our desired dates.
I.e. in my case, call now to postpone my existing ticket to August 2021, and then call in early Jan 2021 to postponed the itinerary to the actual desired dates, in Dec 2021.
Hope it works
Oct 12, 2020, 9:42 am
#1732
Join Date: Oct 2019
Programs: BAEC Silver, Volare Executive / Skyteam Elite+
Posts: 672
Can I check on the 'amend date' voluntary policy - I am reading this to mean you can rebook to any other date up to end 2021 without paying any change fee or fare difference so long as route remains the same. Is that right?
Is this something you can do online? (I like to check options, try to know what aircraft type I'll be on and leave a few hour gap to stretch legs between sectors, so I can see phone agents getting fed up with mw...
)
Is this something you can do online? (I like to check options, try to know what aircraft type I'll be on and leave a few hour gap to stretch legs between sectors, so I can see phone agents getting fed up with mw...
)
Oct 12, 2020, 9:52 am
#1733
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
They used to fly both to PNH and REP.
First, if you would like to benefit from the Book with Confidence policy, online tools would not work. You need to call in, DM QR's social media accounts or use the WhatsApp line ( for QRPC elites only ). Although, you could look at your suggested option online and ask the agent to apply your option of choice when requesting a change.
According to the current policy, on voluntary changes ( no cancellations involved, no schedule changes involved; changing the ticket on your piece of mind ), the change fee would be always waived, although if there is no availability on your travel dates in the same fare bucket ( RBD ) you would need to pay any applicable fare difference. If there is availability in the same fare bucket ( RBD ), you wouldn't pay any fare difference. Plus according to the current policy, you are allowed to switch the dates unlimited times without any change fee for travel until 31 December 2021.
Can I check on the 'amend date' voluntary policy - I am reading this to mean you can rebook to any other date up to end 2021 without paying any change fee or fare difference so long as route remains the same. Is that right?
Is this something you can do online? (I like to check options, try to know what aircraft type I'll be on and leave a few hour gap to stretch legs between sectors, so I can see phone agents getting fed up with mw... )
Is this something you can do online? (I like to check options, try to know what aircraft type I'll be on and leave a few hour gap to stretch legs between sectors, so I can see phone agents getting fed up with mw...
)According to the current policy, on voluntary changes ( no cancellations involved, no schedule changes involved; changing the ticket on your piece of mind ), the change fee would be always waived, although if there is no availability on your travel dates in the same fare bucket ( RBD ) you would need to pay any applicable fare difference. If there is availability in the same fare bucket ( RBD ), you wouldn't pay any fare difference. Plus according to the current policy, you are allowed to switch the dates unlimited times without any change fee for travel until 31 December 2021.
Oct 12, 2020, 10:53 am
#1734
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
They used to fly both to PNH and REP.
First, if you would like to benefit from the Book with Confidence policy, online tools would not work. You need to call in, DM QR's social media accounts or use the WhatsApp line ( for QRPC elites only ). Although, you could look at your suggested option online and ask the agent to apply your option of choice when requesting a change.
According to the current policy, on voluntary changes ( no cancellations involved, no schedule changes involved; changing the ticket on your piece of mind ), the change fee would be always waived, although if there is no availability on your travel dates in the same fare bucket ( RBD ) you would need to pay any applicable fare difference. If there is availability in the same fare bucket ( RBD ), you wouldn't pay any fare difference. Plus according to the current policy, you are allowed to switch the dates unlimited times without any change fee for travel until 31 December 2021.
First, if you would like to benefit from the Book with Confidence policy, online tools would not work. You need to call in, DM QR's social media accounts or use the WhatsApp line ( for QRPC elites only ). Although, you could look at your suggested option online and ask the agent to apply your option of choice when requesting a change.
According to the current policy, on voluntary changes ( no cancellations involved, no schedule changes involved; changing the ticket on your piece of mind ), the change fee would be always waived, although if there is no availability on your travel dates in the same fare bucket ( RBD ) you would need to pay any applicable fare difference. If there is availability in the same fare bucket ( RBD ), you wouldn't pay any fare difference. Plus according to the current policy, you are allowed to switch the dates unlimited times without any change fee for travel until 31 December 2021.
Oct 12, 2020, 3:33 pm
#1735
Join Date: Sep 2010
Location: St Pete Beach, FL
Programs: AA Exec Plat
Posts: 45
Has anyone had any luck recently changing their destination from BKK to MLE? Originally had a flight in July JFK-DOH-KBP. Changed that to JFK-DOH-BKK for this December, but it's unlikely that I'lll be welcomed in by then. I called USA CS and the lady told me no on MLE, but I could change to Bali, Jakarta, Singapore, Manilla etc.
Oct 12, 2020, 3:42 pm
#1736
Join Date: Dec 2007
Programs: M&M FTL, 1WRLD SAPPHIRE, AZ CORP
Posts: 71
Hello everyone,
I have a scheduled leisure trip to Japan later this year. The Japanese Government is currently enforcing an entry ban on foreign tourists.
It does however allow entry to its citizens, permanent residents and business travellers (the latter under strict conditions). I do not meet any of said requirements.
Would such (partial) entry ban fall under the definition of "travel restrictions and travel bans imposed by governments" given by Qatar airways' existing travel with confidence policy and therefore trigger an "involuntary change"?
In a nut shell, all things being equal, would I be eligible for a date change without having to pay the fare difference pursuant to QR's policy?
I've got conflicting responses from their customer service representatives.
Thanks in advance.
I have a scheduled leisure trip to Japan later this year. The Japanese Government is currently enforcing an entry ban on foreign tourists.
It does however allow entry to its citizens, permanent residents and business travellers (the latter under strict conditions). I do not meet any of said requirements.
Would such (partial) entry ban fall under the definition of "travel restrictions and travel bans imposed by governments" given by Qatar airways' existing travel with confidence policy and therefore trigger an "involuntary change"?
In a nut shell, all things being equal, would I be eligible for a date change without having to pay the fare difference pursuant to QR's policy?
I've got conflicting responses from their customer service representatives.
Thanks in advance.
Oct 12, 2020, 4:47 pm
#1738
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
Hello everyone,
I have a scheduled leisure trip to Japan later this year. The Japanese Government is currently enforcing an entry ban on foreign tourists.
It does however allow entry to its citizens, permanent residents and business travellers (the latter under strict conditions). I do not meet any of said requirements.
Would such (partial) entry ban fall under the definition of "travel restrictions and travel bans imposed by governments" given by Qatar airways' existing travel with confidence policy and therefore trigger an "involuntary change"?
In a nut shell, all things being equal, would I be eligible for a date change without having to pay the fare difference pursuant to QR's policy?
I've got conflicting responses from their customer service representatives.
Thanks in advance.
I have a scheduled leisure trip to Japan later this year. The Japanese Government is currently enforcing an entry ban on foreign tourists.
It does however allow entry to its citizens, permanent residents and business travellers (the latter under strict conditions). I do not meet any of said requirements.
Would such (partial) entry ban fall under the definition of "travel restrictions and travel bans imposed by governments" given by Qatar airways' existing travel with confidence policy and therefore trigger an "involuntary change"?
In a nut shell, all things being equal, would I be eligible for a date change without having to pay the fare difference pursuant to QR's policy?
I've got conflicting responses from their customer service representatives.
Thanks in advance.
Oct 12, 2020, 7:56 pm
#1739
Join Date: Apr 2011
Posts: 302
If I booked under the original Book with Confidence policy do I need fare buckets to match? I am considering moving my Maldives trip which is in 2 weeks, one week earlier. Will they allow it even though my fare class is R and now only D is available?
Oct 12, 2020, 8:12 pm
#1740
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
If it’s a voluntary change, then you need fare buckets to match to avoid fare difference. The old policy is not being honored regardless of when you booked