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HKG Flights Changed From B77W to A359/B788 Next 2 Weeks (Feb17-Mar1)

HKG Flights Changed From B77W to A359/B788 Next 2 Weeks (Feb17-Mar1)

Old Mar 16, 20, 10:00 pm
  #76  
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Originally Posted by realgaga View Post
Interestingly, my flight to HKG has been changed from an A359 to 77W
Many Hong Kongers (including expats) are repatriating their kids and students from Europe/UK and USA before they get in total lockdown. Flights are very full and atrociously expensive.
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Old Mar 16, 20, 10:05 pm
  #77  
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Originally Posted by manucanuck View Post
I know this and the lady saw my itinerary and said i might not be able to receive a full refund as i wasn't being affected and Hong Kong is not listed on their 'travel ban' list.
As of yesterday, you could still travel freely from HK to Ireland, so the lady was right. From QR general policy, you should be able to get a travel voucher.
But what the situation will be today or in a few days is unknown yet. It seems that the EU is closing its borders to non-nationals. No details yet. Just wait a bit and try again.

Last edited by brunos; Mar 16, 20 at 10:28 pm
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Old Mar 17, 20, 12:48 am
  #78  
 
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Just announced - HKG will require, from Thursday, quarantine of all arrivals for 14 days.

I guess that means policy will be updated to allow free cancellations?

QR had already moved my departure flight forward by 5 hours and the return flight back 6 hours... and the flight numbers had changed...
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Old Mar 17, 20, 2:11 am
  #79  
 
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Originally Posted by brunos View Post
As of yesterday, you could still travel freely from HK to Ireland, so the lady was right. From QR general policy, you should be able to get a travel voucher.
But what the situation will be today or in a few days is unknown yet. It seems that the EU is closing its borders to non-nationals. No details yet. Just wait a bit and try again.
I'm pretty confident that it will be shut soon.... let's wait and see
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Old Mar 17, 20, 2:13 am
  #80  
 
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Originally Posted by Tofino87 View Post
Just announced - HKG will require, from Thursday, quarantine of all arrivals for 14 days.

I guess that means policy will be updated to allow free cancellations?

QR had already moved my departure flight forward by 5 hours and the return flight back 6 hours... and the flight numbers had changed...
Nope. Refer to my conversation with the call centre lady, she said there's no ''travel ban'' leaving Hong Kong, it's just that you need to go through the 14 days quarantine period upon returning. oops
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Old Mar 17, 20, 2:14 am
  #81  
 
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Originally Posted by im359 View Post
Maybe you can wait 777 () to announce travel restriction of UK and Ireland. They already urge students to come home asap to avoid any inconvenient.
I'd rather accept a travel voucher than waiting for 777's announcement.
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Old Mar 17, 20, 9:37 am
  #82  
 
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Originally Posted by manucanuck View Post
I'd rather accept a travel voucher than waiting for 777's announcement.
Instead I applied for the refund, there was a press issued earlier saying that cancellation fee should be waived. Though there is nothing from QR after I submitted the refund request...

It is simply not sure whether it is suitable to fly to Europe within a year, not only the virus but also social reaction towards Asian.
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Old Mar 18, 20, 6:27 am
  #83  
 
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Originally Posted by im359 View Post
Instead I applied for the refund, there was a press issued earlier saying that cancellation fee should be waived. Though there is nothing from QR after I submitted the refund request...

It is simply not sure whether it is suitable to fly to Europe within a year, not only the virus but also social reaction towards Asian.
it's impossible now, see their reply to me earlier today via email
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Old Mar 18, 20, 8:05 am
  #84  
 
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Originally Posted by manucanuck View Post
it's impossible now, see their reply to me earlier today via email
Then I hope the voucher time limit would be extend if, sadly, the situation doesn't improve much in future
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Old Mar 18, 20, 10:01 pm
  #85  
 
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Originally Posted by im359 View Post
Then I hope the voucher time limit would be extend if, sadly, the situation doesn't improve much in future
nope. 361 days upon coupon being issued, that's the reply I've got from Qatar.
I told them what if your company goes into liquidation, she replied sorry it's the company's rule.
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Old Mar 19, 20, 6:01 am
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That's it. By pure coincidence, I checked minutes ago the status of my future flight between WAW and HKG via DOH on April 30th (DOH-HKG on May 1st) and they simply cancelled QR816. we are now booked on QR818 which makes use leave WAW 12 hours before.
Moreover, the return from HND on May 16th simply does not exist anymore. Looks like QR stopped HND flights in May to only focus on NRT. Did not get automatically rebooked from NRT. Did not get informed of anything despite the fact they have all my contact details. I understand they are extremely busy right now, but I would assume they have automatic systems in place to inform passengers in case of cancellations. Anyway, I am going to ring Amex travel this afternoon to get a full refund. I won't accept a travel voucher. Good luck and best wishes to everyone stranded or affected by this COVID-19 mess.
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Old Mar 21, 20, 1:46 am
  #87  
 
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Originally Posted by palmanfr View Post
That's it. By pure coincidence, I checked minutes ago the status of my future flight between WAW and HKG via DOH on April 30th (DOH-HKG on May 1st) and they simply cancelled QR816. we are now booked on QR818 which makes use leave WAW 12 hours before.
Moreover, the return from HND on May 16th simply does not exist anymore. Looks like QR stopped HND flights in May to only focus on NRT. Did not get automatically rebooked from NRT. Did not get informed of anything despite the fact they have all my contact details. I understand they are extremely busy right now, but I would assume they have automatic systems in place to inform passengers in case of cancellations. Anyway, I am going to ring Amex travel this afternoon to get a full refund. I won't accept a travel voucher. Good luck and best wishes to everyone stranded or affected by this COVID-19 mess.

how did it go with Amex?

Iíve tried using the app and website to cancel the booking for a refund but the buttons donít seem to work - theyíre present and appear normal, but seem Ďfrození.

It is understandably very difficult to contact airlines by telephone at the moment, so I am considering your approach too, contacting the CC company if I still canít reach the airline.
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Old Mar 21, 20, 5:34 am
  #88  
 
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Originally Posted by Tofino87 View Post
how did it go with Amex?

Iíve tried using the app and website to cancel the booking for a refund but the buttons donít seem to work - theyíre present and appear normal, but seem Ďfrození.

It is understandably very difficult to contact airlines by telephone at the moment, so I am considering your approach too, contacting the CC company if I still canít reach the airline.
Well, in my case, it was more Amex travel agency which I contacted, as I booked through them. The agent confirmed that I should receive a full refund on my card given that 3 segments out of 5 got cancelled in the booking, but he also said that QR will refund, not Amex travel... and that if I don't receive anything within 7 business days, I should call back Amex travel. I did not attempt to go through the Amex claims department (yet), but I am confident they will tell me to pound sand if I ask them.. Let's see in 7 days if I ever get back my 6650 Euros...
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Old Mar 21, 20, 9:48 pm
  #89  
 
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Sorry to say but QR818 has 6 confirmed cases, and that gives a warning.
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