HKG Flights Changed From B77W to A359/B788 Next 2 Weeks (Feb17-Mar1)
Mar 8, 2020, 11:37 pm
#61
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Join Date: Jul 2006
Location: Hong Kong, France
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Thanks for your help. My first choice would be to fly to Manila, as I already have accommodation in the Philippines booked. My second choice would be to fly to another Asian city from where I could fly to Manila and my last choice would be to fly to Hong Kong and take your advice and move to flights which have a shorter layover in Hong Kong and then fly to a beach destination from there and delay our Philippine holiday until next year. I will keep trying.
Virus statistics in some countries are highly unreliable, in part because of the lack of tests. That could be the case for Philippines, Vietnam, Thailand,.. And Sweden already has a large number of case per inhabitant. There are not so many beach destinations that you can fly from HKG, at least with certainty in a month time.
Mar 9, 2020, 2:09 am
#62
Join Date: Sep 2015
Posts: 241
TAs are suffering and they tend to be unhelpful and stick to the rules.
Since you depart from ARN, you could get a full refund (minus the TA fees) and buy another ticket if you insist on going to MNL.
Unless you are a Filipino, you will have a tough time entering the country if you transit via HKG.
BTW: I am surprised by your 20h layover. There are 2 or 3 flights from ARN, so QR could reschedule you on a more convenient ARN-DOH flight.
Since you depart from ARN, you could get a full refund (minus the TA fees) and buy another ticket if you insist on going to MNL.
Unless you are a Filipino, you will have a tough time entering the country if you transit via HKG.
BTW: I am surprised by your 20h layover. There are 2 or 3 flights from ARN, so QR could reschedule you on a more convenient ARN-DOH flight.
Can he really get a full refund or just a voucher? Confused! Thinking of a forthcoming CPH-DOH-HKG-TPE trip!
Mar 9, 2020, 7:45 am
#64
Join Date: Dec 2011
Location: BRS
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Mar 9, 2020, 7:48 am
#65
Join Date: Feb 2020
Posts: 28
Mar 9, 2020, 7:55 am
#66
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His flight to HKG is cancelled. According to EC261 (article 8) QR must offer the pax the option to choose between a cash refund within 7 days or a rerouting. It is the pax who chooses, not QR.
Then there could be the issue of compensation and right of care depending on when cancellation is announced and how convenient is the rerouting.
The voucher is something different and not linked to EC261. You can get the voucher if your flight is operational but you wish to cancel anyhow.
If heb999 cannot get QR to reroute directly to MNL, then the refund under EC261 seems a likely option. It could even be a bargaining chip with QR. However, heb999 decided to book via a TA and times are very difficult for airlines.
Last edited by brunos; Mar 9, 2020 at 8:23 am
Mar 10, 2020, 10:24 pm
#67
Join Date: May 2015
Programs: BA Gold
Posts: 281
I would like to thank everyone for their input and advice. Today I finally changed my ticket from Stockholm -Hong Kong to Stockholm - Bangkok. After hours of waiting on hold to Qatar Airways and two agents saying that it was not possible, despite their own travel advisory stating to the opposite, I spoke to a fantastic man who was super, super helpful. As Qatar had already cancelled a flight in the booking he was able to override the travel agent. The re-booking options from Hong Kong included every city in Asia except for Manila?, so I chose Bangkok. There is no travel restriction between Thailand and the Philippines so it seemed a good compromise. As has been written here on many occasions, don't trust the first agent you talk to. Put the phone down and start again even if it does require hours of holding. One very important lesson that I have learnt is that I will never, ever again use an online travel agent. I will always book direct with the airline.
Mar 11, 2020, 5:29 am
#69
Join Date: Feb 2013
Location: Hong Kong
Programs: AC,CX,KE,EK / IHG Spire, 1865 Gateway
Posts: 184
nevermind the change in aircraft, there's no notification of schedule change neither... the CS team said they've been experiencing high volume of schedule change and therefore won't be able to contact each and every pax, that's what i was being told.... he literally asked me to have a look myself every now and then, and guess what, another flight change -_-''......
Mar 14, 2020, 3:05 am
#70
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If you submit a request for refund using the online form for a flight starting in HKG, and the itinerary will be complete by end of April, I should be able to get a full refund?
Mar 16, 2020, 12:30 am
#71
Join Date: Feb 2013
Location: Hong Kong
Programs: AC,CX,KE,EK / IHG Spire, 1865 Gateway
Posts: 184
I called Qatar and they said there’s no travel restrictions to and from Hong Kong. Can you let me know where can I find this officially? Thanks they are in talk of not being able to cxl my ticket 🙄🙄🙄Am due to fly on March 31 to Ireland thanks
Mar 16, 2020, 2:15 am
#72
Join Date: Nov 2018
Location: HKG, BHX, MAN
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Posts: 1,493
Mar 16, 2020, 2:36 am
#73
Join Date: Feb 2013
Location: Hong Kong
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Posts: 184
Mar 16, 2020, 4:10 am
#74
Join Date: Feb 2020
Posts: 28
) to announce travel restriction of UK and Ireland. They already urge students to come home asap to avoid any inconvenient.