Can't access manage my booking?!
#1
Original Poster
Join Date: Jan 2020
Posts: 28
Can't access manage my booking?!
Hey,
Wondering if anyone can help.
I booked a flight last week through British airways from Edinburgh to Multan (Pakistan) which is travelling on Qatar Airways. This booking I managed to access fine on Qatar website.
Subsequently my family members have also made a booking for the same flights, again through BA flying on Qatar. However they cannot access their bookings on the Qatar website?? Is this because the surname is the same but 2 different booking numbers? The error message that comes up is:
'The system is unable to retrieve this trip, please contact your Travel Support Desk. (141 - 284)."
We need to be able to access this booking as we need to book wheelchair assistance for my younger sister who is disabled!
Thanks in advance!
Wondering if anyone can help.
I booked a flight last week through British airways from Edinburgh to Multan (Pakistan) which is travelling on Qatar Airways. This booking I managed to access fine on Qatar website.
Subsequently my family members have also made a booking for the same flights, again through BA flying on Qatar. However they cannot access their bookings on the Qatar website?? Is this because the surname is the same but 2 different booking numbers? The error message that comes up is:
'The system is unable to retrieve this trip, please contact your Travel Support Desk. (141 - 284)."
We need to be able to access this booking as we need to book wheelchair assistance for my younger sister who is disabled!
Thanks in advance!
#3
Original Poster
Join Date: Jan 2020
Posts: 28
#4
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,885
I booked a flight last week through British airways from Edinburgh to Multan (Pakistan) which is travelling on Qatar Airways. This booking I managed to access fine on Qatar website.
Subsequently my family members have also made a booking for the same flights, again through BA flying on Qatar. However they cannot access their bookings on the Qatar website?? Is this because the surname is the same but 2 different booking numbers? The error message that comes up is:
'The system is unable to retrieve this trip, please contact your Travel Support Desk. (141 - 284)."
We need to be able to access this booking as we need to book wheelchair assistance for my younger sister who is disabled!
Subsequently my family members have also made a booking for the same flights, again through BA flying on Qatar. However they cannot access their bookings on the Qatar website?? Is this because the surname is the same but 2 different booking numbers? The error message that comes up is:
'The system is unable to retrieve this trip, please contact your Travel Support Desk. (141 - 284)."
We need to be able to access this booking as we need to book wheelchair assistance for my younger sister who is disabled!
Do you have a BA PNR (6 character booking reference)?
Do you have the e-ticket?
Have you phoned QR? Or BA?
#5
Original Poster
Join Date: Jan 2020
Posts: 28
I mean I booked it on the BA website. My booking has QR flight numbers, yet this booking has BA flight numbers - but they're both the same flights/times/dates etcetc.
Yes, have an e-ticket & booking ref number.
Contacted BA, they said they have added a wheelchair on their end however to contact QR also. I have tried to get in touch with them online, if not will call them tomorrow. I also need to choose correct seating for my sister aswell!
I just don't get how my booking was completely fine, yet this booking is now having issues and it was both booked the exact same way.
Yes, have an e-ticket & booking ref number.
Contacted BA, they said they have added a wheelchair on their end however to contact QR also. I have tried to get in touch with them online, if not will call them tomorrow. I also need to choose correct seating for my sister aswell!
I just don't get how my booking was completely fine, yet this booking is now having issues and it was both booked the exact same way.
#6
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,885
#10
Join Date: Dec 2017
Location: Planet Earth
Programs: IHG Diamond Amb, Hilton Diamond, Hyatt Globalist, Bonvoy Gold, Hertz PC, AA Plat Pro
Posts: 148
Reach out to Qatar one twitter as well if you haven't already. They've responded promptly and were able to sort things out for me right away.
#11
Original Poster
Join Date: Jan 2020
Posts: 28
So I managed to get in touch with Qatar and get the wheelchair thing sorted. HOWEVER, i find out that my booking allows me to have 30KG baggage but this other booking is only 23KG yet they are the same flights/everything was done the same?? I regret booking on BA website now :|.
And also I can't seem to choose my seats either yet I managed to do so fine on the 23KG booking like .... Does anyone know why they're different baggage allowances? Qatar said to contact BA, BA say Qatar.....
I've been on the phone to them all day today and both airlines say contact the other airline.... I just do not understand how my booking was 30KG - they're saying that my booking is under QR flight codes and my family's is under BA flight codes.... hence why they're luggage is then 23KG..... just baffling and odd I find.
Anyone actually know why it's like this? Never booking online/code share thing again!
And also I can't seem to choose my seats either yet I managed to do so fine on the 23KG booking like .... Does anyone know why they're different baggage allowances? Qatar said to contact BA, BA say Qatar.....
I've been on the phone to them all day today and both airlines say contact the other airline.... I just do not understand how my booking was 30KG - they're saying that my booking is under QR flight codes and my family's is under BA flight codes.... hence why they're luggage is then 23KG..... just baffling and odd I find.
Anyone actually know why it's like this? Never booking online/code share thing again!
#12
Original Poster
Join Date: Jan 2020
Posts: 28
So.. sorted out the wheelchair thing.. next issue... baggage!
My family's baggage is 23KG... however mine is 30KG?! i spent the entire day today trying to find out why 2 SAME bookings for the SAME flights made on the SAME website... yet one is 30 KG and the other is 23kG?!?!
Both airlines said to get in touch with the other and no one would help me out! All BA said was that my flight is under QR flight codes and my familys is under BA flight codes hence why they have BA baggage.... which to me seems absolutely ridiculous!
Never again am I booking online/code share or whatever... does anyone actually know why they're two different luggages?!
My family's baggage is 23KG... however mine is 30KG?! i spent the entire day today trying to find out why 2 SAME bookings for the SAME flights made on the SAME website... yet one is 30 KG and the other is 23kG?!?!
Both airlines said to get in touch with the other and no one would help me out! All BA said was that my flight is under QR flight codes and my familys is under BA flight codes hence why they have BA baggage.... which to me seems absolutely ridiculous!
Never again am I booking online/code share or whatever... does anyone actually know why they're two different luggages?!
#13
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 20,885
Do you need all of the baggage allowance?
At check-in with QR the different allowance may not be noticed.
Keep the physical boarding pass in case the flights do not credit to your ffp's.
[I avoid codeshares where possible.]
#14
Original Poster
Join Date: Jan 2020
Posts: 28
Makes sense to me. Different t&c's with different sellers. Not the same bookings, but the same flight operator
Do you need all of the baggage allowance?
At check-in with QR the different allowance may not be noticed.
Keep the physical boarding pass in case the flights do not credit to your ffp's.
[[I]I avoid codeshares where possible.]
Do you need all of the baggage allowance?
At check-in with QR the different allowance may not be noticed.
Keep the physical boarding pass in case the flights do not credit to your ffp's.
[[I]I avoid codeshares where possible.]
BA said to me it's actually 30KG on the phone, my family can go to the airport with 30KG and they won't have any issue.. call up qatar and they're like nope its 23KG.. BA online now say it's 23KG... it's like no one can make their mind up...