'Manage my booking' difficulties
Dec 21, 2019, 2:58 am
#1
Original Poster
Join Date: Oct 2007
Programs: AA Platinum Pro, Hilton Diamond
Posts: 75
'Manage my booking' difficulties
Has anyone ever come across a situation where you go to manage a booking, but it throws up a splash screen asking for you to update contact details (email and phone number) - but then continually rejects what you input by saying:
- We are unable to process your request. Please try again later.(NSP103)
- Sorry, We are unable to update your contact details.
Dec 21, 2019, 3:55 am
#2
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,089
Has anyone ever come across a situation where you go to manage a booking, but it throws up a splash screen asking for you to update contact details (email and phone number) - but then continually rejects what you input by saying:
- We are unable to process your request. Please try again later.(NSP103)
- Sorry, We are unable to update your contact details.
Just used RJ website to select seats ;-)
Dec 21, 2019, 5:09 am
#3
Original Poster
Join Date: Oct 2007
Programs: AA Platinum Pro, Hilton Diamond
Posts: 75
Will wait and see what the problem was (if they ever get back to me)...
Last edited by Kwanger; Dec 21, 2019 at 5:46 am
Dec 22, 2019, 2:39 am
#5
Join Date: Feb 2019
Posts: 9
Good call - thanks! Wasn't able to pick my seats on the RJ site, but did manage to do it on BA. And not only that, I was able to enter my passenger contact info on BA also - which now seems to have cleared out the blockage on the Qatar site.
Will wait and see what the problem was (if they ever get back to me)...
Will wait and see what the problem was (if they ever get back to me)...
Dec 22, 2019, 7:00 am
#6
Original Poster
Join Date: Oct 2007
Programs: AA Platinum Pro, Hilton Diamond
Posts: 75
Yep - a worked related trip so through a travel agency. But first time since 2014 I've personally had this problem.
Dec 22, 2019, 4:50 pm
#7
Join Date: Jan 2010
Posts: 9,307
Probably a recent upgrade that's not been tested well enough if you've never seen it before.
Dec 23, 2019, 12:55 am
#8
Join Date: Jan 2013
Posts: 154
I've been having the same problem on an AA redemption flight, keep coming up with contact details screen, fill it in and get an error saying FF number are the same, been trying to change this but couldn't find a way until I tried Finnair, and I changed the FF from one of AA's to a BA one, says it's saved and MMB on Qatar seems to be working now
Dec 23, 2019, 7:51 am
#9
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,347
It's a common problem, see this thread: “Contact Details Are Missing” App/Mobile Site Issue . You need to contact QR customer services to get it fixed.
Dec 23, 2019, 4:53 pm
#10
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
It's a common problem, see this thread: “Contact Details Are Missing” App/Mobile Site Issue . You need to contact QR customer services to get it fixed.
And sometimes even customer services don't know how to fix it.
After 3 times contacting QR I gived up.
Dec 25, 2019, 11:59 pm
#12
Original Poster
Join Date: Oct 2007
Programs: AA Platinum Pro, Hilton Diamond
Posts: 75
By the time CS got back to me, I'd already done the self help bit via the partner websites which seemed to clear it - so of course they couldn't see a problem. I info'd them it seems to be a common problem and they perhaps ought to look at it.....