Plastic Object found in Soup
Sep 28, 2019, 10:01 am
#1
Original Poster
Join Date: Feb 2012
Location: Jakarta
Programs: BA GGL, GA PLAT, SQ Gold
Posts: 527
Plastic Object found in Soup
Flying Man - Doh today on QR 28 (28th Sept), ordered food to be served soon after take off, business class empty so service pretty efficient, sadly when the Soup was served i found a sharp plastic object on the first spoonful, looked perhaps like a corner of packaging, certainly was hard plastic and not cardboard material.
Crew basically didn't know what to say, and didn't know if the plastic had appeared either from the supplier or from when the soup was heated, could have been nasty if i had swallowed or chewed on the object...... the crew unable to give a customer service email or number but honestly if i did complain i doubt i would get a reply......
Crew basically didn't know what to say, and didn't know if the plastic had appeared either from the supplier or from when the soup was heated, could have been nasty if i had swallowed or chewed on the object...... the crew unable to give a customer service email or number but honestly if i did complain i doubt i would get a reply......
Sep 28, 2019, 8:03 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Crew basically didn't know what to say, and didn't know if the plastic had appeared either from the supplier or from when the soup was heated, could have been nasty if i had swallowed or chewed on the object...... the crew unable to give a customer service email or number but honestly if i did complain i doubt i would get a reply......
Sep 29, 2019, 1:38 am
#4
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,911
[email protected] is as good as any address to use. But don't expect much.
Sep 29, 2019, 6:14 am
#5
Original Poster
Join Date: Feb 2012
Location: Jakarta
Programs: BA GGL, GA PLAT, SQ Gold
Posts: 527
Yes, it could have been nasty if you had swallowed or chewed the object. But fortunately you didn't. And even if you did get a reply, would you expect much more than: We're terribly sorry? I agree, it shouldn't have happened. And my response would be completely different if you had been injured. But you weren't. No harm, no foul.
For the record i would not be looking for any compensation,apology or even reply , i would much prefer they look at the food preparation so that foreign objects are not placed within the food, QR advertise high standards and one would hope they would provide them....
Sep 29, 2019, 6:15 am
#6
Original Poster
Join Date: Feb 2012
Location: Jakarta
Programs: BA GGL, GA PLAT, SQ Gold
Posts: 527
[email protected] is as good as any address to use. But don't expect much.