QR Delay Refund Eligibility
Jul 26, 2019, 3:08 am
#1
Original Poster
Join Date: Jun 2013
Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
QR Delay Compensation Eligibility
My apologies if this has already been covered numerous times but what length of delay is required before QR are obliged to pay a refund?
I was flying DOH to MEL on the 20/7 with a 5.5hr delay and as a result I missed a connection in MEL to SYD
I booked my flight with BA, do I seek a refund with them?
A bit lost so any help would be appreciated
I was flying DOH to MEL on the 20/7 with a 5.5hr delay and as a result I missed a connection in MEL to SYD
I booked my flight with BA, do I seek a refund with them?
A bit lost so any help would be appreciated
Last edited by garethlewis; Jul 27, 2019 at 8:53 pm
Jul 26, 2019, 3:14 am
#2
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Join Date: Apr 2001
Location: MEL CHC
Posts: 21,018
My apologies if this has already been covered numerous times but what length of delay is required before QR are obliged to pay a refund?
I was flying DOH to MEL on the 20/7 with a 5.5hr delay and as a result I missed a connection in MEL to SYD
I booked my flight with BA, do I seek a refund with them?
A bit lost so any help would be appreciated
I was flying DOH to MEL on the 20/7 with a 5.5hr delay and as a result I missed a connection in MEL to SYD
I booked my flight with BA, do I seek a refund with them?
A bit lost so any help would be appreciated
Did you get to SYD?
Delayed by x hrs?
From DOH, Eu261 does not apply nor is the Au legislation for late arrivals. Would not expect Qatar to have much for consumer rights.
I expect you will get nothing.
Jul 26, 2019, 6:04 am
#3
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
You may be offered a gesture (qmiles or QR voucher I expect) but probably nothing exceptional.
Unless of course your ticket originated from the EU (e.g. EU-DOH-MEL on one ticket) in which case you could claim the set EU compensation - if the delay was something reasonably under QR's control of course.
Unless of course your ticket originated from the EU (e.g. EU-DOH-MEL on one ticket) in which case you could claim the set EU compensation - if the delay was something reasonably under QR's control of course.
Jul 26, 2019, 2:58 pm
#4
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Join Date: Jun 2013
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Thank you for the responses, I don't wish to really push hard for this as in the end QR put me on a direct flight to SYD for the following day and put me up in a nice hotel - luckily I wasn't traveling on a tight turnaround.
As my original route was MAN-DOH-MEL, I am wondering whether the European leg allows me compensation for the DOH departure leg
As my original route was MAN-DOH-MEL, I am wondering whether the European leg allows me compensation for the DOH departure leg
Jul 27, 2019, 3:17 am
#6
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Join Date: Jan 2014
Posts: 2,685
Thank you for the responses, I don't wish to really push hard for this as in the end QR put me on a direct flight to SYD for the following day and put me up in a nice hotel - luckily I wasn't traveling on a tight turnaround.
As my original route was MAN-DOH-MEL, I am wondering whether the European leg allows me compensation for the DOH departure leg
As my original route was MAN-DOH-MEL, I am wondering whether the European leg allows me compensation for the DOH departure leg
Jul 27, 2019, 4:13 am
#7
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Location: Hong Kong, France
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You are short on details. The way I understand it is that you had a ticket MAN-DOH-MEL on QR and a separate one MEL-SYD.
You arrived 5 hours late in MEL, so there is potential for EC261 compensation depending on the reason for the delay.
But QR was laready very nice to you if the booked you into a nice hotel and provided you with a ticket MEL-SYD. The whole thing probably cost them more than the standard EC261 compensation.
If you were on a single ticket MAN-DOH-MEL-SYD issued by BA the situation is a bit different. QR provided you with right of care and rerouting but you could still claim EC261 compensation for the delay in arriving in SYD.
You arrived 5 hours late in MEL, so there is potential for EC261 compensation depending on the reason for the delay.
But QR was laready very nice to you if the booked you into a nice hotel and provided you with a ticket MEL-SYD. The whole thing probably cost them more than the standard EC261 compensation.
If you were on a single ticket MAN-DOH-MEL-SYD issued by BA the situation is a bit different. QR provided you with right of care and rerouting but you could still claim EC261 compensation for the delay in arriving in SYD.
Jul 27, 2019, 8:22 pm
#8
Original Poster
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Location: MEL
Programs: QF, FI, BA, HHonors & Le Club Accorhotels
Posts: 401
Apologies, I can see now I haven't provided enough detail.
My original ticket was MAN-DOH-MEL and then a separate MEL-SYD ticket.
Due to the DOH-MEL leg being 5 hours late I would miss my MEL-SYD flight and in fact miss the remainder of available MEL-SYD flights for that day so I would incur a hotel and I was told QF would put me on the next flight in the morning - I didn't believe QR that QF would do anything for me.
I requested that QR put me on the next QR flight direct to SYD which was the following day in the evening, they did this and put me in a QR owned hotel.
What I want to know is whether I am still eligible for EU261 compensation even though my routing changed at DOH as my original flight was delayed by 5 hours prior to rerouting
My original ticket was MAN-DOH-MEL and then a separate MEL-SYD ticket.
Due to the DOH-MEL leg being 5 hours late I would miss my MEL-SYD flight and in fact miss the remainder of available MEL-SYD flights for that day so I would incur a hotel and I was told QF would put me on the next flight in the morning - I didn't believe QR that QF would do anything for me.
I requested that QR put me on the next QR flight direct to SYD which was the following day in the evening, they did this and put me in a QR owned hotel.
What I want to know is whether I am still eligible for EU261 compensation even though my routing changed at DOH as my original flight was delayed by 5 hours prior to rerouting
Jul 28, 2019, 11:36 am
#9
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Join Date: Jul 2006
Location: Hong Kong, France
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Apologies, I can see now I haven't provided enough detail.
My original ticket was MAN-DOH-MEL and then a separate MEL-SYD ticket.
Due to the DOH-MEL leg being 5 hours late I would miss my MEL-SYD flight and in fact miss the remainder of available MEL-SYD flights for that day so I would incur a hotel and I was told QF would put me on the next flight in the morning - I didn't believe QR that QF would do anything for me.
I requested that QR put me on the next QR flight direct to SYD which was the following day in the evening, they did this and put me in a QR owned hotel.
What I want to know is whether I am still eligible for EU261 compensation even though my routing changed at DOH as my original flight was delayed by 5 hours prior to rerouting
My original ticket was MAN-DOH-MEL and then a separate MEL-SYD ticket.
Due to the DOH-MEL leg being 5 hours late I would miss my MEL-SYD flight and in fact miss the remainder of available MEL-SYD flights for that day so I would incur a hotel and I was told QF would put me on the next flight in the morning - I didn't believe QR that QF would do anything for me.
I requested that QR put me on the next QR flight direct to SYD which was the following day in the evening, they did this and put me in a QR owned hotel.
What I want to know is whether I am still eligible for EU261 compensation even though my routing changed at DOH as my original flight was delayed by 5 hours prior to rerouting
This is a grey area and your case would not allow a straightforward application of EC261.. But I doubt that QR owes you more.
You asked for the rerouting and never actually traveled to MEL. It would be hard to claim that you experienced a delay at the destination point of your ticket (MEL).
QR (or QF) owed you no refund on your MEL-SYD separate ticket as this was a risk you were taking. I think that you were right to choose this option.