Our telephone contact centres have reopened
#16
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,653
Whatever the reasons around the reinstatement of the contact centres and support for quite a few functions it maybe good news for PC members ( or ones that remain) That said my personal experience pre removal was very positive on a number of queries I called up about All were resolved over the phone very efficiently.
I did things like change info online, but anything relating to a specific rezzie I did by phone. And it went, as TG says, smooth as silk!
#17
Join Date: Nov 2004
Location: Phuket
Programs: SQ, EY, QR, BA, ITA, Hilton Diamond, IHG Plat, Amex Plat, Marriott
Posts: 5,258
A welcome move (albeit giving something back that they took away! ) but its just too little too late & I cannot wait to burn the final balance of Q Credits & miles (which is tough when they black out months & months of redemption availability).
Now.....QRPC if you really are listening....how about proper access to QR branded Lounges on miles/q credit upgrades@:-)
Now.....QRPC if you really are listening....how about proper access to QR branded Lounges on miles/q credit upgrades@:-)
#18
Join Date: Aug 2015
Location: the little red dot
Programs: QR GO, SQ KFEG
Posts: 256
Just tried my luck via the call centre in Doha for an award upgrade. The agent was nice & polite but said that they could not make requests to open up upgrade space when there's no ready availability. So whilst they've reopened their call centres to attend to award upgrades, functionally they're the same as the online portal.
Gone are the days when they could put in a special request for you.
Gone are the days when they could put in a special request for you.
#19
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,653
Just tried my luck via the call centre in Doha for an award upgrade. The agent was nice & polite but said that they could not make requests to open up upgrade space when there's no ready availability. So whilst they've reopened their call centres to attend to award upgrades, functionally they're the same as the online portal.
Gone are the days when they could put in a special request for you.
Gone are the days when they could put in a special request for you.
#20
Join Date: Aug 2015
Location: the little red dot
Programs: QR GO, SQ KFEG
Posts: 256
It's gone down to J9 C9 D8 I4 R0 since then. Guess they're hopeful that they could potentially sell out the cabin over the next 5+ weeks.
#22
Join Date: Oct 2019
Posts: 4
At last some bit of good news and progress from QRPC, this is very welcome indeed.
There was nothing more frustrating than ringing up QRPC, waiting on hold for an age, to then be told that the only thing the phone operators were allowed to do was to tell people to use the website.
There was nothing more frustrating than ringing up QRPC, waiting on hold for an age, to then be told that the only thing the phone operators were allowed to do was to tell people to use the website.