5hr 45 minute delay! What can I do
#1
Original Poster
Join Date: Jan 2016
Programs: BAEC Gold
Posts: 165
5hr 45 minute delay! What can I do
Last time I flew QR and passed through DOHA my flight got cancelled and was rebooked onto another 3hr later.
This time QR have gone one better. A 5hr and 45 minute delay! Oh yes... flying DOH-NBO so no EU compensation but what can I do? Am I entitled to anything by QR?
This time QR have gone one better. A 5hr and 45 minute delay! Oh yes... flying DOH-NBO so no EU compensation but what can I do? Am I entitled to anything by QR?
#3
Join Date: Apr 2013
Location: who knows!
Programs: FB PFL, TK Gold, PC Platinum
Posts: 438
Did your flight start in Doha ? Or Eu ?
#7
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,413
I know airlines face challenges all over as they strive to shave every cent they can off operational cost at alle times. Sometimes it's even impressive the lengths they go to. But here is the part that I think give way to so many threads in here and so much gripe about QR in general: there is no consistent (and rational) way of handling things when whatever it is doesn't go according to the script. QR's customer support seem to not only use as little resources as it can get away with towards it's customers, but also to do so to it's own staff. It seems staff doesn't have enough resoruces spent on making sure everyone is on the same page and talking from the same script. This combined with the fact that you may get your problem resolved the same day or wait weeks for refunds just create a feeling that once things go bad not only in many cases don't you get the help you need, but it is also very inconsistent. Customers can take crap as long as it is consistent and predictable. Inconsistent and unpredictale is not something humans deal well with.
-A
#10
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,635
But here is the part that I think give way to so many threads in here and so much gripe about QR in general: there is no consistent (and rational) way of handling things when whatever it is doesn't go according to the script. QR's customer support seem to not only use as little resources as it can get away with towards it's customers, but also to do so to it's own staff. It seems staff doesn't have enough resoruces spent on making sure everyone is on the same page and talking from the same script. This combined with the fact that you may get your problem resolved the same day or wait weeks for refunds just create a feeling that once things go bad not only in many cases don't you get the help you need, but it is also very inconsistent. Customers can take crap as long as it is consistent and predictable. Inconsistent and unpredictale is not something humans deal well with.
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,480
EU pax have become accustomed to getting compensation for delays. That was not the case before EC261 and is still not the case in many parts of the world. A few FFP miles, possibly; but no financial compensation.
#12
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,413
-A
#13
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,413
But the general gist is that in Europe customers have a stronger position than in other places, and as much as many companies moan about this, it is better for companies as they have to be more honest and not get away with blantant lies (not all the time, anyhoo).
-A
Last edited by ph-ndr; Dec 28, 2018 at 9:35 am Reason: Speeeeling.
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
There is a fundamental difference between how these matters are viewed by the EU and by the rest of the world (excepting Israel and to a lesser extent, Turkey). Rather than a windfall social welfare system, the rest of the world looks at delays as part of life and a part which those who cannot sustain the risk, insure. Others simply self-insure and once in a while are stuck paying for a biscuit and coffee or a hotel room, as the case may be.
The purpose of EC 261/2004 was not compensation but to encourage air carriers to operate on schedule. Yet, it is almost 2019, and there is not one shred of evidence that EU carriers and non-EU carriers operating xEU do so in a more timely manner than other parts of the world or better than they did before.
The purpose of EC 261/2004 was not compensation but to encourage air carriers to operate on schedule. Yet, it is almost 2019, and there is not one shred of evidence that EU carriers and non-EU carriers operating xEU do so in a more timely manner than other parts of the world or better than they did before.
#15
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,413
The purpose of EC 261/2004 was not compensation but to encourage air carriers to operate on schedule. Yet, it is almost 2019, and there is not one shred of evidence that EU carriers and non-EU carriers operating xEU do so in a more timely manner than other parts of the world or better than they did before.
There is a big gap between both how the customer is prtectd in transactions, and how personal privacy is viewed, in the EU/EEC vs the US or many other parts of the world. This is just part of that. I approve of a society where corporations can't get to uppity.
-A