No Qmiles for CASH ticket upgrade
Nov 20, 2018, 5:27 pm
#1
Original Poster
Join Date: Nov 2018
Programs: Qmiles
Posts: 2
No Qmiles for CASH ticket upgrade
I have been told by Qatar Airways customer service that my cash upgrade from economy to business class did not earn me any extra miles i.e. I paid for and traveled on business but only received the amount of Qmiles as if I had traveled on economy. It does not make any sense to me. Has this happened to anyone else, can someone advise? Thanks.
Nov 20, 2018, 5:39 pm
#2
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
I have been told by Qatar Airways customer service that my cash upgrade from economy to business class did not earn me any extra miles i.e. I paid for and traveled on business but only received the amount of Qmiles as if I had traveled on economy. It does not make any sense to me. Has this happened to anyone else, can someone advise? Thanks.
Nov 20, 2018, 5:44 pm
#3
Original Poster
Join Date: Nov 2018
Programs: Qmiles
Posts: 2
I sure did pay less but I also paid more. I only expect to receive more points in proportion to what I spent on the upgrade. Is this really an all-airlines policy across the board? I mean is that a fact? Thanks.
Nov 20, 2018, 6:14 pm
#4
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Join Date: Jan 2007
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Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Sorry if I wasn't clear. I didn't mean to imply that it's the policy of all airlines. Looking at all airlines, I do believe that you'll find this to be the policy at most. Points aren't awarded proportionately based on your contribution to an upgrade. That would wreak havoc with FFPs, for example, in the case of those airlines that have bid for upgrade programs.
Nov 20, 2018, 7:23 pm
#5
Join Date: Jul 2014
Posts: 1,132
Exactly as the good doctor said... upgraded flights (not rebooked tickets) are normally not eligible for extra miles for the upgrade - normally it is per the original fare class.
Look at the T&Cs on QR’s upgrade program, it is probably explicit on this. (I’ve not done this with them, but have seen it in other ‘plusgrade’ programs.)
[Edit]Found some relevant pages, read the answers/qualifiers here:
https://www.qatarairways.com/en-us/o...ffer-faqs.html
https://www.qatarairways.com/en-us/u...departure.html
Look at the T&Cs on QR’s upgrade program, it is probably explicit on this. (I’ve not done this with them, but have seen it in other ‘plusgrade’ programs.)
[Edit]Found some relevant pages, read the answers/qualifiers here:
https://www.qatarairways.com/en-us/o...ffer-faqs.html
https://www.qatarairways.com/en-us/u...departure.html
Last edited by crackjack; Nov 20, 2018 at 7:29 pm
Nov 20, 2018, 7:57 pm
#6
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Join Date: Apr 2001
Location: MEL CHC
Posts: 21,009
dhannon Welcome to FT
Yes. For cash upgrades at check-in/T-24 or close to departure is very common with many airlines (99%?). Especially if the cash upgrade is less than the full fare difference. Get the ff miles/status earning as the base ticket.
Yes. For cash upgrades at check-in/T-24 or close to departure is very common with many airlines (99%?). Especially if the cash upgrade is less than the full fare difference. Get the ff miles/status earning as the base ticket.
Nov 20, 2018, 10:35 pm
#7
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In most programs, the rule would be operationalized based on how the ticket is reissued and in particular what fare class appears on the new ticket. If you pay the fare difference (which some carriers will permit without requiring a change fee), you'll typically get the premium cabin miles but if you pay for a cheap upgrade that books into upgrade inventory (perhaps the same class as is used for free upgrades, upgrades with miles or elite upgrades using certs of some sort), you probably will only earn miles based on the original fare that was paid when the ticket was initially purchased.
Nov 21, 2018, 4:40 am
#9
Suspended
Join Date: Jan 2014
Posts: 2,685
In most programs, the rule would be operationalized based on how the ticket is reissued and in particular what fare class appears on the new ticket. If you pay the fare difference (which some carriers will permit without requiring a change fee), you'll typically get the premium cabin miles but if you pay for a cheap upgrade that books into upgrade inventory (perhaps the same class as is used for free upgrades, upgrades with miles or elite upgrades using certs of some sort), you probably will only earn miles based on the original fare that was paid when the ticket was initially purchased.
But QR is very clear on the upgrade page that miles are according to the old ticket.
Nov 21, 2018, 4:46 am
#10
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Nov 21, 2018, 11:02 am
#13
Join Date: Jan 2017
Posts: 154
And in some airlines upgrading at the last minute wont provide you a business class meal either.
Last edited by MixalisK.; Nov 21, 2018 at 11:07 am