flight cancelled, rebooked, 6 hours late arrival - compensation?
Nov 10, 2018, 4:18 am
#1
Original Poster
Join Date: Jul 2012
Location: Oslo
Programs: TK *G
Posts: 52
flight cancelled, rebooked, 6 hours late arrival - compensation?
Hi,
I was booked on OSL-DOH-BEY next Monday but just got a message that the DOH-BEY leg got cancelled (seems like it was very empty).
I gave them a call and got rebooked on OSL-ARN-DOH-BEY with an arrival about 6 hours later (11.20 instead of 5:20). Am I entitled to compensation through EU regulations?
Thanks!
I was booked on OSL-DOH-BEY next Monday but just got a message that the DOH-BEY leg got cancelled (seems like it was very empty).
I gave them a call and got rebooked on OSL-ARN-DOH-BEY with an arrival about 6 hours later (11.20 instead of 5:20). Am I entitled to compensation through EU regulations?
Thanks!
Nov 10, 2018, 4:42 am
#2
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Hi,
I was booked on OSL-DOH-BEY next Monday but just got a message that the DOH-BEY leg got cancelled (seems like it was very empty).
I gave them a call and got rebooked on OSL-ARN-DOH-BEY with an arrival about 6 hours later (11.20 instead of 5:20). Am I entitled to compensation through EU regulations?
Thanks!
I was booked on OSL-DOH-BEY next Monday but just got a message that the DOH-BEY leg got cancelled (seems like it was very empty).
I gave them a call and got rebooked on OSL-ARN-DOH-BEY with an arrival about 6 hours later (11.20 instead of 5:20). Am I entitled to compensation through EU regulations?
Thanks!
Nov 10, 2018, 4:47 am
#3
Original Poster
Join Date: Jul 2012
Location: Oslo
Programs: TK *G
Posts: 52
Thanks for the reply - Norway is included in the EU regulations, yes.
How is the process for this and how long does it take? Can i already claim it or do i need to wait until i actually did the trip?
How is the process for this and how long does it take? Can i already claim it or do i need to wait until i actually did the trip?
Nov 10, 2018, 5:26 am
#4
Join Date: Nov 2018
Location: HKG, BHX, MAN
Programs: Qatar Gold (OWS), Asiana Diamond (*G)
Posts: 1,493
If only the DOH - BEY sector is cancelled the the sector from Oslo is not affected, EU261 will not cover as it only applies to a flight from the EU /other participating countries.
Nov 10, 2018, 6:18 am
#7
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
So if the delay of arrival at destination, in this case BEY, is later than in the EU regulation foreseen, a compensation is due.
On the way back, unfortunately, it would not be under EU261 regulation...
Nov 10, 2018, 6:27 am
#8
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
There are many websites which are providing templates for claim letter to be send to the airline. Be prepared to get a negative answer at first time, try it a second time and if the answer is negative again you have two choices, to file a claim at court (if you have a good insurance for that) or you use one of the lawyer companies (easy to find with google) to claim your compensation. If successful they will give you around 66% to 70% of the claim sum, if not successful, no costs for you.
Nov 10, 2018, 10:48 am
#10
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,944
There was a recent case regarding EK, and I believe the judge found in favour of the passenger.
While I appreciate this is a QR query, I would recommend you have a read through the BA EU261 thread, as it is an absolute wealth of knowledge - The 2018 BA compensation thread: Your guide to Regulation EC261/2004
M
Nov 11, 2018, 7:02 pm
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,540
QR428 seems to be cancelled on Monday and Tuesday. The next available flight is QR418 arriving at 11:20am
What I don't understand is why you have to change your European flight from OSL-DOH to OSL-ARN-DOH and get on that same QR418.
What I don't understand is why you have to change your European flight from OSL-DOH to OSL-ARN-DOH and get on that same QR418.
Nov 11, 2018, 11:31 pm
#12
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
?
Nov 11, 2018, 11:37 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Wait till it's done, then run things by one of no-win/no-fee claim agencies. Most will let you know if they're willing to take the case - if they are, you can give them the work, or you can go it alone. If they won't touch it, best to leave it unless you have the time, patience and energy to pursue it further.
Nov 12, 2018, 1:02 am
#14
Original Poster
Join Date: Jul 2012
Location: Oslo
Programs: TK *G
Posts: 52
The difference is the transfer time in DOH- less than 2 hours instead of more than 7 hours. They said they would not be able to book me a hotel room and i did not want to spend the night in the lounge. Well and my journey starts a bit later as well - meaning less travel time.
Nov 12, 2018, 2:14 am
#15
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,540
The difference is the transfer time in DOH- less than 2 hours instead of more than 7 hours. They said they would not be able to book me a hotel room and i did not want to spend the night in the lounge. Well and my journey starts a bit later as well - meaning less travel time.
But I would never have made it. The only benefit is to leave OSL one hour later. But you have flight time, stress and risk of misconnect for you or your bags.
What if your SK flight i delayed or bags go missing? What if your ARN-DOH is severly delayed (you have less than two hours transfer time)?
And the voluntary change of itin might reduce your chance to get compensation as QR already paid for the SK ticket.
Last edited by brunos; Nov 12, 2018 at 3:45 am
