From QR "Your feedback is important to us"
Oct 25, 2018, 7:05 am
#18
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
I haven't received the survey, which is a pity. I would happily tell QR that for the first time in 6 years I flew long haul business on another airline (WY) and have been status matched to Gold in WY's Sinbad programme.
Haven't yet decided whether to drop QRPC completely - it's the first time ever that I've considered doing so - but at least some of my future travel will now go to WY instead of QR.
Shame really
Haven't yet decided whether to drop QRPC completely - it's the first time ever that I've considered doing so - but at least some of my future travel will now go to WY instead of QR.
Shame really
Last edited by purple1addict; Feb 16, 2023 at 2:00 am
Oct 25, 2018, 8:37 am
#22
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 774
Too got the invitation. For those that have done it already, are there questions in there that explicitly refer to the recent changes to the programme. I see little chance of them looking into free-text comments seriously rather than just statistics on answers.
Oct 25, 2018, 11:37 am
#23
Join Date: Sep 2016
Posts: 776
We will see what they make of that... This is what I wrote in the last text field, I think the message is pretty clear:
"With the drastically increased Qmile cost for award seats this May, QRPC has become very unattractive to me. On top of that, having to do everything online is very annoying whenever there are faults in the system.
Looking for partner awards is quite complicated as there is no way to see availability and one can only make blind requests. For routes with low availability this is particularly bad.
After the drop of value of Qmiles in May, I started crediting most of my flights to other programs as they now offer more attractive options."
"With the drastically increased Qmile cost for award seats this May, QRPC has become very unattractive to me. On top of that, having to do everything online is very annoying whenever there are faults in the system.
Looking for partner awards is quite complicated as there is no way to see availability and one can only make blind requests. For routes with low availability this is particularly bad.
After the drop of value of Qmiles in May, I started crediting most of my flights to other programs as they now offer more attractive options."
Oct 25, 2018, 8:12 pm
#25
Join Date: Feb 2015
Location: Thailand
Programs: QRPC-Silver & Star-Alliance
Posts: 212
Just received this email, as currently-Silver, will gain Gold-status on my next trip (booked via the BA-website for flights performed by QR), and responded with my honest opinon, as have others above.
They clearly understand that there's a problem, one can only hope that they listen to the responses they get, I'm not very optimistic about that.
Meanwhile it's several months since I booked a new revenue-flight on QR, and the 'enhancement' fiasco & current ridiculous pricing means I am very unlikely to in-future, unless/until something changes !
They clearly understand that there's a problem, one can only hope that they listen to the responses they get, I'm not very optimistic about that.
Meanwhile it's several months since I booked a new revenue-flight on QR, and the 'enhancement' fiasco & current ridiculous pricing means I am very unlikely to in-future, unless/until something changes !
Oct 25, 2018, 9:48 pm
#26
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Gold, MR Lifetime Gold
Posts: 7,003
I got the email as well, as a QR nobody. I did provide my feedback; unfortunately the program isn't really working for me (with a fail here, and a fail there, here fail, there fail everywhere fail fail, old QR had a FF program, e-i-e-i-o....)
Oct 26, 2018, 4:51 am
#29
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
I just completed my feedback and it pretty much echoes the sentiment written here. What a pity QR never seems to venture over to this website and say ‘Hello’.
Oct 26, 2018, 4:52 am
#30
Join Date: Apr 2010
Posts: 117
I received it as well. I gave them a piece of my mind, as in, "Thanks for the Enhancements, but you can reverse them whenever you're ready." I regularly purchased premium long-haul (Europe-SE Asia) tickets for a family of four only to find that my options for redemption have dwindled to nil. No customer service line, too-restrictive lounge access, etc etc. They've pretty much lost my loyalty.