QR - Why do you do this, how can you do this!!!
#1
Original Poster
Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 329
QR - Why do you do this, how can you do this!!!
So I am on the infamous LON - DOH - BKK route tonight, meant to be QR002 - QR832 A350-1000 (Q Suites) and A380-800 bar and individual seats.
Well, went to check in and I am on an A350-900 and B777, So I am assuming the -900 still has the Q suites, but the 777 will not have individual seats, or bar; all services that I paid for. As has been discussed before, the A380 flights are more expensive and I specifically chose those, as I am quite a private person traveling alone.
I just don't understand how QR can do this, I know there is a clause in the conditions of travel to change equipment as operationally needed, but you would expect them to be of the same type of configuration? I feel, that particularly the DOH - BKK leg is massive downgrade, with no word from QR at all.
Very disappointed and frustrated.
Well, went to check in and I am on an A350-900 and B777, So I am assuming the -900 still has the Q suites, but the 777 will not have individual seats, or bar; all services that I paid for. As has been discussed before, the A380 flights are more expensive and I specifically chose those, as I am quite a private person traveling alone.
I just don't understand how QR can do this, I know there is a clause in the conditions of travel to change equipment as operationally needed, but you would expect them to be of the same type of configuration? I feel, that particularly the DOH - BKK leg is massive downgrade, with no word from QR at all.
Very disappointed and frustrated.
#2
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,913
Just to pose things from a different angle:
What would you do if your DOH-BKK had been switched to a QSuites operated 777?
M
What would you do if your DOH-BKK had been switched to a QSuites operated 777?
M
#3
Original Poster
Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 329
#7
Original Poster
Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 329
I need some perspective. I know that. I am just very disappointed that they don't seem to deliver a consistent product, also this always happens!
#8
Join Date: Apr 2018
Posts: 424
I have the same QR832 flight as you but coming up this Monday. It was booked specifically for the seating privacy and social bar. I am not amused, looking at flightaware history, of the uptick in frequency of this flight getting the 77W swap.
Last edited by NJSwamplands; May 29, 2018 at 5:51 am Reason: speeling
#11
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 16,965
But the situation has changed, now that airline is introducing a cash supplement based on aircraft type. Presumably the supplement stays in QR's pocket when the equipment is changed, rubbing salt in the customer's wound.
I suppose the equivalent scenario in grown-up airlines is paying for seat selection, but not getting the chosen seat. You expect to get the seat-selection fee back.
#14
Join Date: Nov 2004
Location: Phuket
Programs: SQ, EY, QR, BA, ITA, Hilton Diamond, IHG Plat, Amex Plat, Marriott
Posts: 5,258
Indeed, it would have been upgrade in this specific scenario. However, I too would be pretty upset with the downgrade in your situation, despite what the “spin doctors" say.
Last edited by NoY; May 30, 2018 at 2:55 am Reason: typos
#15
Join Date: Aug 2011
Programs: QR - plat (OWE), AI - Maharajah (* gold), Bonvoy - plat, HH - gold, Shangri La - jade, Sixt - plat
Posts: 231
Earlier this month, I found myself on a A320/321 standard recliner aircraft (with iPads handed out for entertainment) instead of the 777W I booked. The difference between the 2 aircrafts in J, for a 5/6hr (late evening) flight, is significant. I was made aware of the change while transiting in Doha, but was told that the A320 had flat beds. While, I have travelled enough to know flight swaps happen, given the significant downgrade, I would have appreciated correct information and the offer of other options, even if it meant departing later.