Major QRPC Changes - effective 27 May 2018
May 23, 2018, 5:13 am
#62
Join Date: Dec 2016
Posts: 639
Was referring to an earlier post about fees for already booked award tickets. What is an "unutilised award tickets" supposed to mean? Does this refer to existing award ticket? What about upgrades? Do we need to pay the fee then?
Award ticket
We have revised our Qmiles redemption requirements for award tickets. Please visit our Qcalculator to learn more.
Award ticket
We have revised our Qmiles redemption requirements for award tickets. Please visit our Qcalculator to learn more.
- In case of unutilised award tickets, members need to refund and issue a new award ticket. This applies to tickets issued with previous as well as newly revised Qmiles requirements. Changes are not allowed, refund fee applies.
- In case of partially used tickets, date changes are permitted with an applicable fee. The Qmiles value shall remain as per the original award ticket, and no additional Qmiles shall be collected. This applies to tickets issued with previous as well as newly revised Qmiles requirements.
May 23, 2018, 5:19 am
#63
Join Date: Aug 2001
Location: Belgium
Programs: QR platinum
Posts: 645
IT means that if you want to change an award ticket before it has been used you will have to cancel the award ticket and pay the fees for that and redeem for a new ticket and pay the new fees starting 27/05. Award tickets are non changeable , unless you have already flown a sector of the ticket
This will be for tickets issued before and after 27/05
This will be for tickets issued before and after 27/05
Last edited by beepee; May 23, 2018 at 5:34 am
May 23, 2018, 6:43 am
#65
Join Date: Dec 2007
Location: Washington DC
Programs: QR: Gold; Marriott: Amb; UA: 1K; Taj: Silv
Posts: 254
May 23, 2018, 6:45 am
#66
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
May 24, 2018, 2:03 am
#67
Join Date: Oct 2015
Posts: 6
Just tried to log into QRPC. Asks for a mobile number, which I gave mine (the one in my profile). No OTP arrives, despite several tries. Call QR, and get told that my number must be associated with another account, so have to fill in a form, and email back with two forms of ID. Such a bloody joke that they cannot fix it on the phone.
Another enhanced feature?
Another enhanced feature?
i am am facing the same problem. Sent many emails and made many calls but the QR customer service just did not help solve the problem. Stupid and joke!
May 24, 2018, 10:30 am
#68
Join Date: May 2018
Posts: 4
Try it from a different browser! I know it sounds weird, but it worked for me once. Nothing from Chrome, and got the OTP after the first try in Firefox... Maybe it won't help, but worth a try.
May 24, 2018, 6:25 pm
#69
Join Date: Oct 2015
Posts: 6
May 25, 2018, 12:40 am
#70
Join Date: May 2006
Location: NBO, MEL
Programs: QR Platinum, TK Elite
Posts: 1,354
I tried Firefox, Chrome and Safari. No luck at all. And the Call centre plus customer service guys don't know what else to do
May 25, 2018, 5:14 pm
#74
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,742
But, of course, there's another way to look at this. If you bought a number of tickets during last January's sale, you're earning double miles on them. Combine this with people defecting to other carriers, and we may start to see more availability for award tix.
May 25, 2018, 5:22 pm
#75
Join Date: Jan 2011
Location: NY
Programs: MARIOTT GOLD, QR GOLD,OW S. HH DIA, CHASE RESERVE
Posts: 143
i bought 2 J tix last jan 5x miles .... used all of them miles up ... got another J tix this jan for 3x miles ... i'm sticking w. QR.
