impossible to upgrade via Q Credits
Mar 13, 2018, 12:35 am
#1
Original Poster
Join Date: Feb 2016
Location: Melbourne Australia
Programs: QR gold, GA gold, KL sliver
Posts: 13
impossible to upgrade via Q Credits
Hi, Flying DUB-DOH-Mel in J class , (C and D class ) Tried to upgrade to first DOH-MEL, told nil availability , yet 8 seats were available, advised to try at check in DUB. However did receive email offering me the chance to upgrade for $1560! Just checked in and told impossible to upgrade here in Ireland, can only be done in Qatar, despite their website saying its possible. Just curious whats the success rate trying to upgrade using points/credits? I have never been able , my Q credits expire in September, Gold with Qatar but seriously looking at moving to another airline as ground service is rubbish. Love their crew ( mostly! ) and the hard product is fantastic.
Safe flying
Safe flying
Mar 13, 2018, 12:47 am
#2
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Hi, Flying DUB-DOH-Mel in J class , (C and D class ) Tried to upgrade to first DOH-MEL, told nil availability , yet 8 seats were available, advised to try at check in DUB. However did receive email offering me the chance to upgrade for $1560! Just checked in and told impossible to upgrade here in Ireland, can only be done in Qatar, despite their website saying its possible. Just curious whats the success rate trying to upgrade using points/credits? I have never been able , my Q credits expire in September, Gold with Qatar but seriously looking at moving to another airline as ground service is rubbish. Love their crew ( mostly! ) and the hard product is fantastic.
Safe flying
Safe flying
I am Platinum and I do have the same problems...
Mar 13, 2018, 12:53 am
#3
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
In order to upgrade with qcredits or qmiles in advance, you should first check that your flight segment has standard award availability. If you're lucky enough that it does, send an online request for upgrade (you can try to call, but Qatar Airways will probably deny you phone
service as per new "enhanced members experience").
Within 4 days you should get an answer.
Good luck..
service as per new "enhanced members experience").
Within 4 days you should get an answer.
Good luck..
Mar 13, 2018, 1:16 am
#4
Join Date: Jan 2015
Programs: QR Platinum
Posts: 470
But member spec119 reported he upgraded some days ago BKK-LHR 2 legs with miles in BKK already (this is how i understand his report).
if f is really nearly empty your best chance is to ask for upgade in the lounge in doha because now QR show only Q2 miles availability from doh-mel, which mean no upgrade possible for now. But good chance they open availability at airport later.
good luck and report your experience.
Last edited by Crisu69; Mar 13, 2018 at 1:23 am
Mar 13, 2018, 8:40 am
#5
Join Date: Jan 2011
Location: NY
Programs: MARIOTT GOLD, QR GOLD,OW S. HH DIA, CHASE RESERVE
Posts: 143
I was in the same situation .. early november & december for a January flight. .. must have gone back n forth with local office over the phone atleast 10 times .
in the end i just showed up early at the airport and spoke to supervisor who told me to wait for the cashier, and it was a smooth process. literally 5 minutes and i used my qcredits for the upgrade.
airport was JFK, and it was a Y to J upgrade with Qsuites
in the end i just showed up early at the airport and spoke to supervisor who told me to wait for the cashier, and it was a smooth process. literally 5 minutes and i used my qcredits for the upgrade.
airport was JFK, and it was a Y to J upgrade with Qsuites
Mar 13, 2018, 9:24 am
#6
Join Date: Oct 2017
Location: UK/TZ
Programs: QRPC Plat; Marriott Plat; Hilton Gold
Posts: 353
I was in the same situation .. early november & december for a January flight. .. must have gone back n forth with local office over the phone atleast 10 times .
in the end i just showed up early at the airport and spoke to supervisor who told me to wait for the cashier, and it was a smooth process. literally 5 minutes and i used my qcredits for the upgrade.
airport was JFK, and it was a Y to J upgrade with Qsuites
in the end i just showed up early at the airport and spoke to supervisor who told me to wait for the cashier, and it was a smooth process. literally 5 minutes and i used my qcredits for the upgrade.
airport was JFK, and it was a Y to J upgrade with Qsuites
Mar 14, 2018, 12:28 am
#9
Suspended
Join Date: Jul 2015
Posts: 493
Mar 14, 2018, 3:36 am
#10
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
usually this is correct. At the airport you can only upgrade the leg starting from this airport. Next leg you have to ask at the next airport (Doha)
But member spec119 reported he upgraded some days ago BKK-LHR 2 legs with miles in BKK already (this is how i understand his report).
if f is really nearly empty your best chance is to ask for upgade in the lounge in doha because now QR show only Q2 miles availability from doh-mel, which mean no upgrade possible for now. But good chance they open availability at airport later.
good luck and report your experience.
But member spec119 reported he upgraded some days ago BKK-LHR 2 legs with miles in BKK already (this is how i understand his report).
if f is really nearly empty your best chance is to ask for upgade in the lounge in doha because now QR show only Q2 miles availability from doh-mel, which mean no upgrade possible for now. But good chance they open availability at airport later.
good luck and report your experience.
Mar 14, 2018, 7:04 am
#11
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
when I disembarked from 831 I legged it to the QR customer services desk near C1 the lady I dealt with was not very friendly and said might be too early it was 12:30 for a 15:55 departure but eventually upgrades me with very little conversation with me I told her I was less than happy about the lounge restrictions she said she agreed lol
Mar 14, 2018, 12:15 pm
#12
Original Poster
Join Date: Feb 2016
Location: Melbourne Australia
Programs: QR gold, GA gold, KL sliver
Posts: 13
In order to upgrade with qcredits or qmiles in advance, you should first check that your flight segment has standard award availability. If you're lucky enough that it does, send an online request for upgrade (you can try to call, but Qatar Airways will probably deny you phone
service as per new "enhanced members experience").
Within 4 days you should get an answer.
Good luck..
service as per new "enhanced members experience").
Within 4 days you should get an answer.
Good luck..
Mar 14, 2018, 12:26 pm
#13
Original Poster
Join Date: Feb 2016
Location: Melbourne Australia
Programs: QR gold, GA gold, KL sliver
Posts: 13
Thanks for all the feedback.
So arrived in Doha and asked politely on entering Al Mouran for upgrade, organised quickly, I was only pax in cabin, felt like a private jet. Awesome crew, totally spoiled!
Was advised I couldn't access Al Sawfa lounge, wonder who came up with this latest cutback.
Obviously it worked out for me in the end but I wish QR started to look after their PP pax a bit more. Clearly there was always lots seats available so why had to wait unlil 3 hours before flight I will leave to QR to explain.
So arrived in Doha and asked politely on entering Al Mouran for upgrade, organised quickly, I was only pax in cabin, felt like a private jet. Awesome crew, totally spoiled!
Was advised I couldn't access Al Sawfa lounge, wonder who came up with this latest cutback.
Obviously it worked out for me in the end but I wish QR started to look after their PP pax a bit more. Clearly there was always lots seats available so why had to wait unlil 3 hours before flight I will leave to QR to explain.
Didn't help I kept getting incorrect information from ground team, I'f I'd been advised from onset to check just prior to last flight then I'd have saved valuable time running around in circles.
Anyway happy to report that it was successful in the end.
Cheers.
Anyway happy to report that it was successful in the end.
Cheers.
Mar 14, 2018, 11:03 pm
#14
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
I just did try to find an upgrade (online of course, as this is the so great enhancement) for 3 (!!) different already booked business tickets - absolutely no availability - it´s disgusting!
Mar 16, 2018, 6:30 pm
#15
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 772
I've now tried several times (and on different browsers) but each time i try to apply for an upgrade using my qcredits nothing happens after i press the "Redeem for upgrade" button. That is briefly a "processing the request" box comes up but then nothing afterwards. I suppose that's not how it should be?