Introducing enhanced member experience
May 5, 2018, 12:47 pm
#137
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 552
Please note that due to non-availablity of redemption seats you are not able to select flight to process an award booking...
Despite sending screenshots of the booking pages/process and explaining that each leg is available separately, I have got nowhere! I wish they could grasp that the website does not work and offer a decent solution.
May 6, 2018, 3:35 am
#138
Join Date: Sep 2015
Posts: 795
Each leg being available separately doesn't always mean that they want to sell them as a matched pair or connection of course. This applies to revenue tickets as well as redemptions.
If in your example your screenshot showed the whole connecting journey available as one single ticket/routing and it then reported an error when you tried to book that (as it did for me) then I'm not sure what else to suggest as sending them the screenshots worked for me. Is booking each sector separately not an option for you?
I agree with you though, the IT is very buggy at the moment. Given that some people have reported improvements recently with things like online cabin upgrade requests it does appear that some form of an IT system upgrade is in progress, but it is taking a long time and some functions have become impaired in the process.
If in your example your screenshot showed the whole connecting journey available as one single ticket/routing and it then reported an error when you tried to book that (as it did for me) then I'm not sure what else to suggest as sending them the screenshots worked for me. Is booking each sector separately not an option for you?
I agree with you though, the IT is very buggy at the moment. Given that some people have reported improvements recently with things like online cabin upgrade requests it does appear that some form of an IT system upgrade is in progress, but it is taking a long time and some functions have become impaired in the process.
May 6, 2018, 5:50 am
#139
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Each leg being available separately doesn't always mean that they want to sell them as a matched pair or connection of course. This applies to revenue tickets as well as redemptions.
If in your example your screenshot showed the whole connecting journey available as one single ticket/routing and it then reported an error when you tried to book that (as it did for me) then I'm not sure what else to suggest as sending them the screenshots worked for me. Is booking each sector separately not an option for you?
I agree with you though, the IT is very buggy at the moment. Given that some people have reported improvements recently with things like online cabin upgrade requests it does appear that some form of an IT system upgrade is in progress, but it is taking a long time and some functions have become impaired in the process.
If in your example your screenshot showed the whole connecting journey available as one single ticket/routing and it then reported an error when you tried to book that (as it did for me) then I'm not sure what else to suggest as sending them the screenshots worked for me. Is booking each sector separately not an option for you?
I agree with you though, the IT is very buggy at the moment. Given that some people have reported improvements recently with things like online cabin upgrade requests it does appear that some form of an IT system upgrade is in progress, but it is taking a long time and some functions have become impaired in the process.
May 6, 2018, 10:10 am
#140
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,434
I just attempted to upgrade a leg with QCredits, and was swiftly and efficiently told by the RPC website to go fish.
The one thing that struck me is this:
Previously there has been a very high degree of people being able to get things done through employees that maybe weren't up to date on the latest restrutions, or agents bending rules to get the obvious solutions done, etc.
Now that we are heading for a world where all of this is automated and by the rules, there is going to be a net loss in goodwill from the travellers of QR, as there is no longer this buffer og being able to get things done, and management in QR are now going to see how customers feel when being completely stuck to the book by a computer, warts and faults inclusive. I wonder if they will be able to see this change through without a wider revolt.
-A
The one thing that struck me is this:
Previously there has been a very high degree of people being able to get things done through employees that maybe weren't up to date on the latest restrutions, or agents bending rules to get the obvious solutions done, etc.
Now that we are heading for a world where all of this is automated and by the rules, there is going to be a net loss in goodwill from the travellers of QR, as there is no longer this buffer og being able to get things done, and management in QR are now going to see how customers feel when being completely stuck to the book by a computer, warts and faults inclusive. I wonder if they will be able to see this change through without a wider revolt.
-A
May 6, 2018, 11:48 am
#141
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
It's such a shame despite the enhancements I do love the service on QR in the air I recently tried booking a revenue ticket from London to Bangkok the cheapest tickets available that were suitable for upgrading etc were V class
at least in the old days you could argue about savers sold in promotion bucket so it was almost Ł900 for a ticket that's under Ł700 on EK
at least in the old days you could argue about savers sold in promotion bucket so it was almost Ł900 for a ticket that's under Ł700 on EK
May 8, 2018, 1:10 am
#142
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Latest "enhancement" as of today, mandatory Qatar Airways android app update erases all upcoming trips from my app, and impossible to reinstate these...
Well done once again Qatar Airways IT dept 😎
Well done once again Qatar Airways IT dept 😎
May 8, 2018, 7:26 am
#144
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Good question. I cancelled 2 award bookings April 22 2018. Got the usual.........."Thank you for submitting your refund request. Since you indicated this is a Privilege Club Redemption booking, we have forwarded your case to our Privilege Club department, who will respond to you within 5 working days. You may contact them directly at [email protected]"
Nothing has happened since
Nothing has happened since
May 8, 2018, 9:27 am
#145
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
So 16 days without an answer from Qatar Airways, and counting, nice way to treat a QRPC Platinum member ...
May 8, 2018, 10:03 pm
#146
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
May 9, 2018, 9:10 am
#147
Original Poster
Join Date: Aug 2001
Location: Belgium
Programs: QR platinum
Posts: 645
Cancellation award
I cancelled award ticket for a co passenger last Monday 7th may evening (european time), requested to pay the fee with qrcredits .
i just (may 9th) received email confirming the cancellation and the reposit of my miles on my account, payment of the payed taxes.
the fee was payed with 15 qcredits. (Would have expired any way , I have now 5 Qcredits left)
every thing done online, so for me this was a quick proces, Cancelled flights were for may 11th.
i just (may 9th) received email confirming the cancellation and the reposit of my miles on my account, payment of the payed taxes.
the fee was payed with 15 qcredits. (Would have expired any way , I have now 5 Qcredits left)
every thing done online, so for me this was a quick proces, Cancelled flights were for may 11th.
Last edited by beepee; May 9, 2018 at 10:58 pm Reason: Date
May 11, 2018, 3:50 am
#149
Join Date: Apr 2013
Location: who knows!
Programs: FB PFL, TK Gold, PC Platinum
Posts: 442
Is this a joke ?
Qatar Airways Privilege Club Named ‘Best Rewards Programme’ in the Middle East, Asia and Oceania Region by Flyer Talk Awards
https://www.qatarairways.com/en/pres...Press-releases
May 11, 2018, 9:35 am
#150
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,434
Is this a joke ?
Qatar Airways Privilege Club Named ‘Best Rewards Programme’ in the Middle East, Asia and Oceania Region by Flyer Talk Awards
https://www.qatarairways.com/en/pres...Press-releases-A