Introducing enhanced member experience
Apr 14, 2018, 2:05 pm
#121
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
I'm guessing a lot of us have abandoned QR to other carriersc
Apr 16, 2018, 10:20 am
#122
Join Date: Apr 2011
Posts: 76
My gripe is that leaving the upgrade to the day of departure results in no access to Al Mourjan lounge despite being a QR Platinum, I suspect that this is a deliberate glitch. I then cancelled the ticket and when I got a reply they actually said "You cannot upgrade a ticket that has been cancelled" Looks like upgrading at the Airport is now the only way to use those Q credits as nobody will assist on the telephone.
They will not / cannot acknowledge any issue with the upgrade portal on the website, I am so pleased I found this thread as I was beginning to think it was just me!
Last edited by no7agency; Apr 16, 2018 at 12:05 pm
Apr 16, 2018, 10:59 am
#123
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
I have just gone through the same process, I however was on the phone with a really nice CSA from QR who confirmed lots of seats available for upgrade UTP - DOH - I spent three days back & forth by the write to us form on website, they just kept telling me no availability but I can upgrade at airport, I was trying to use my 60 Qcredits and then my Q miles, website is in a error mode that just takes you round and around.
My gripe is that leaving the upgrade to the day of departure results in no access to Al Mourjan lounge despite being a QR Platinum, I suspect that this is a deliberate glitch. I then cancelled the ticket and when I got a reply they actually said "You cannot upgrade a ticket that has been cancelled" Looks like upgrading at the Airport is now the only way to use those Q credits as nobody will assist on the telephone.
They will not / cannot acknowledge any issue with the upgrade portal on the website, I am so pleased I found this thread as I was beginning to think it was just me!
My gripe is that leaving the upgrade to the day of departure results in no access to Al Mourjan lounge despite being a QR Platinum, I suspect that this is a deliberate glitch. I then cancelled the ticket and when I got a reply they actually said "You cannot upgrade a ticket that has been cancelled" Looks like upgrading at the Airport is now the only way to use those Q credits as nobody will assist on the telephone.
They will not / cannot acknowledge any issue with the upgrade portal on the website, I am so pleased I found this thread as I was beginning to think it was just me!
Apr 16, 2018, 4:15 pm
#124
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 653
I have just gone through the same process, I however was on the phone with a really nice CSA from QR who confirmed lots of seats available for upgrade UTP - DOH - I spent three days back & forth by the write to us form on website, they just kept telling me no availability but I can upgrade at airport, I was trying to use my 60 Qcredits and then my Q miles, website is in a error mode that just takes you round and around.
My gripe is that leaving the upgrade to the day of departure results in no access to Al Mourjan lounge despite being a QR Platinum, I suspect that this is a deliberate glitch. I then cancelled the ticket and when I got a reply they actually said "You cannot upgrade a ticket that has been cancelled" Looks like upgrading at the Airport is now the only way to use those Q credits as nobody will assist on the telephone.
They will not / cannot acknowledge any issue with the upgrade portal on the website, I am so pleased I found this thread as I was beginning to think it was just me!
My gripe is that leaving the upgrade to the day of departure results in no access to Al Mourjan lounge despite being a QR Platinum, I suspect that this is a deliberate glitch. I then cancelled the ticket and when I got a reply they actually said "You cannot upgrade a ticket that has been cancelled" Looks like upgrading at the Airport is now the only way to use those Q credits as nobody will assist on the telephone.
They will not / cannot acknowledge any issue with the upgrade portal on the website, I am so pleased I found this thread as I was beginning to think it was just me!
The website is full of bug, i bought a one way then tried to upgrade online with qcredits, but I cannot do it, selection was greyed out for qcredit but available for miles.
5 mins later all my bookings disapear from my profile
I sent email to qrpc to upgrade me with qcredits.
24h later tried my profile again, all my old booking back, tried to upgrade online again my one way and success !!
Apr 22, 2018, 6:52 pm
#125
Join Date: Oct 2009
Location: Udon Thani, Thailand
Programs: TK E,*G, A-Club G
Posts: 869
I now received a mail stating full refund is under way....
May 1, 2018, 11:49 am
#126
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Another disappointing customer experience with Qatar Airways Privilege Club: as of today i get an error message if i try to redeem a 2 segment ticket A>doh>B even if each segment is available.
Has anyone the same error message (says "unable to find recommendations... try another date")?
Hope it's only a bug in QRPC reservation system....
Enhanced members experience they say ?!?
Has anyone the same error message (says "unable to find recommendations... try another date")?
Hope it's only a bug in QRPC reservation system....
Enhanced members experience they say ?!?
Last edited by Alfredbali; May 1, 2018 at 11:56 am
May 1, 2018, 3:24 pm
#127
Join Date: Sep 2015
Posts: 795
Another disappointing customer experience with Qatar Airways Privilege Club: as of today i get an error message if i try to redeem a 2 segment ticket A>doh>B even if each segment is available.
Has anyone the same error message (says "unable to find recommendations... try another date")?
Hope it's only a bug in QRPC reservation system....
Enhanced members experience they say ?!?
Has anyone the same error message (says "unable to find recommendations... try another date")?
Hope it's only a bug in QRPC reservation system....
Enhanced members experience they say ?!?
Yes I've had that. Got to the page that showed the flights I wanted, selected them, but when I clicked at the bottom to book, it took me to the error page.
I contacted QRPC, they asked for a screenshot so they could investigate the error and honoured the redemption.
It is clear from various threads on here that there is a major system upgrade in progress, and it has been very buggy for a few months. We can debate the merits of whether that should have been implemented when it wasn't fully sorted, but they will put things right for you. I have had reason to contact QRPC several times this year so far and and have a positive outcome each time.
Just don't expect them to do something completely un-Arab (esp at a time when they are effectively under attack from their neighbours) and lose face by admitting a mistake...
May 2, 2018, 12:51 am
#128
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Yes I've had that. Got to the page that showed the flights I wanted, selected them, but when I clicked at the bottom to book, it took me to the error page.
I contacted QRPC, they asked for a screenshot so they could investigate the error and honoured the redemption.
It is clear from various threads on here that there is a major system upgrade in progress, and it has been very buggy for a few months. We can debate the merits of whether that should have been implemented when it wasn't fully sorted, but they will put things right for you. I have had reason to contact QRPC several times this year so far and and have a positive outcome each time.
Just don't expect them to do something completely un-Arab (esp at a time when they are effectively under attack from their neighbours) and lose face by admitting a mistake...
I contacted QRPC, they asked for a screenshot so they could investigate the error and honoured the redemption.
It is clear from various threads on here that there is a major system upgrade in progress, and it has been very buggy for a few months. We can debate the merits of whether that should have been implemented when it wasn't fully sorted, but they will put things right for you. I have had reason to contact QRPC several times this year so far and and have a positive outcome each time.
Just don't expect them to do something completely un-Arab (esp at a time when they are effectively under attack from their neighbours) and lose face by admitting a mistake...
May 2, 2018, 2:27 am
#129
Join Date: Sep 2015
Posts: 795
I also had reason to email them about something else last week at the membersvc email address and received a detailed reply to that within a couple of hours (which did surprise me).
Whether the person at the other end is actually in a position to give you the outcome you want may be another issue of course...
May 2, 2018, 9:32 pm
#131
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Good question. I cancelled 2 award bookings April 22 2018. Got the usual.........."Thank you for submitting your refund request. Since you indicated this is a Privilege Club Redemption booking, we have forwarded your case to our Privilege Club department, who will respond to you within 5 working days. You may contact them directly at [email protected]"
Nothing has happened since
Nothing has happened since
May 3, 2018, 4:16 am
#132
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 552
I am banging my head against the wall trying to book a redemption but the creaky website just falls over and I get an unhelpful error message. The Twitter support team are useless (perhaps an import from the comically bad Etihad Twitter clowns) and just say to e-mail [email protected]. Any ideas?
May 3, 2018, 5:38 am
#134
Join Date: Sep 2015
Posts: 795
Work-Shy - take a screenshot of the page showing the flights are available, and another of the following page showing the error code, and then email both to the membersvc address, or go through the "contact us" dialogue from your dashboard. Worked for me.
May 3, 2018, 6:53 am
#135
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 425
I must say that they take extremely long to resolve any IT issues. At least that was my experience. I sent them the screenshots of the errors I was encountering back in Nov and the issue was resolved in April! I hope it doesn't take so long anymore.