Introducing enhanced member experience
Feb 25, 2018, 5:29 pm
#17
Join Date: Oct 2007
Location: Germany
Programs: QR Gold, Skyteam Silver, Hilton Diamond, IHG Platinum
Posts: 144
It started with upgraded tickets no longer giving access to Al Mourjan. The new system is in fact the end of properly using Q Credits by phone..now it seems the ticket has to be issued first..and then you may request an upgrade using Q Credits..so no more chance with a longer time horizon to seach for U class availability with one of their nice staff members on the phone. And of course the problem of 2x Qmiles is aggravated, as you do not have any longer the chance to flexibly search for a later date with the advertised miles requirements. If I understand all this correctily this makes PC one of THE WORST LOYALTY PROGRAMMES available and I am beginning to regret that I collected half a million miles there. How do they say on the bourse? Dont throw good money after bad money..I shall remember at future bookings.
Feb 25, 2018, 5:42 pm
#18
Join Date: Oct 2007
Location: Germany
Programs: QR Gold, Skyteam Silver, Hilton Diamond, IHG Platinum
Posts: 144
The question is simply: does it mean "latest" 96 hours b4 departure or "within" 96 hours b4 departure???
Feb 25, 2018, 8:33 pm
#19
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
These “enhancements” coming continuously now, are making the QRPC to a no go anymore. I did book my next business class trips with Thai, Lufthansa and Emirates already and even cheaper (not a lot but a little bit at least) than with QR...
Feb 25, 2018, 8:52 pm
#21
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Feb 25, 2018, 10:32 pm
#22
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 425
By reading about their 'enhancements' on the QR website, it seems like all the services aren't really moving online across the chain. It'll all still be processed offline by QR but to reduce call volume, QRPC members will have to use the '‘Write to us’ page in many cases. What a joke! Actually I'm not surprised - their IT systems are very bad. The IT error I received on their website and complained about in Nov still hasn't been resolved. I'm not sure if it's the ineptitude of their IT teams or just management not caring about the IT systems.
Feb 26, 2018, 2:10 am
#23
Join Date: Dec 2000
Location: Cambridge, UK
Programs: Qantas Gold; BA Silver; Virgin Australia Platinum; Virgin Atlantic Gold
Posts: 336
Sent request for o/w redemption on Friday. Was confirmed today (Monday). Confirmation email did not tell me cost of taxes or charges. Twitter team will not help and tell me to call Qatar as there is no number in oz. it cost au$2 / minute to call Qatar
Feb 26, 2018, 3:03 am
#24
Join Date: Jan 2017
Location: BRU, CGK, DPS
Programs: EK Silver, QR Gold
Posts: 204
If they move things 'online' to enhance member experience they should atleast have a 24/7 online live chat option for members, so you can still get live feedback on bookings..
Which they don't offer and probably never will, so yeah, all in all an enhancement à la British Airways.
Shame.
Which they don't offer and probably never will, so yeah, all in all an enhancement à la British Airways.
Shame.
Feb 26, 2018, 4:49 am
#25
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
At least the call center could process redemptions and upgrades all at once, from my experience i don't think Qatar Airways is ready to process efficiently online requests at present.
Mar 2, 2018, 12:01 pm
#30
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
I understand the reason for rewards ticket redemption being moved online only is due to alleged fraud that had been occurring in the QR office. :/