Accident in the BKK Lounge
Feb 14, 2018, 9:04 am
#1
Original Poster
Join Date: Mar 2012
Posts: 74
Accident in the BKK Lounge
Was in the new lounge yesterday evening and there had been a nasty accident in the ladies toilet /shower area. Apparently a shower door had “shattered” and a lady had received nasty cuts to her arms. Paramedics were assisting and eventually took the lady away. Sincerely hope she was ok. All the showers were closed presumably for safety checks.
On a brighter note thought the lounge was excellent. Decor, food and service were all very good. Night and day when compared to the old Thai J lounge. Biggest disappointment they had no tomato juice haha, still I was surprised.
On a brighter note thought the lounge was excellent. Decor, food and service were all very good. Night and day when compared to the old Thai J lounge. Biggest disappointment they had no tomato juice haha, still I was surprised.
Feb 14, 2018, 9:44 am
#2
Join Date: Jul 2006
Programs: BA Gold
Posts: 242
Re: Accident in new lounge
I was there. I was getting ready to shower in the first shower and my partner was showering in the second one. I heard one almighty bang ( thought it was a bomb - it was that loud). This was accompanied by an almighty scream from my partner. The door to her shower had completely shattered and showered her with glass shards. With so much glass involved the floor was inches deep in glass as were her clothes and belongings. Of course, the door was locked which we managed to get open with a coin. However, the glass was so deep that we could not push the door. It took some time to clear the door and I was presented with something you might have seen in Psycho. Blood was streaming down from neck to toes. Fortunately not her head or arteries. Unable to move her because the glass was everywhere. Whole incident was VERY scary as it was difficult to get in to assess the situation and unable to see at this stage how serious things were. Paramedics took some time to get on scene and when we had cleared enough glass from the floor and put towels down to walk on I moved her to the first shower (still naked) to calm her and assess the situation. Things always look worse where blood is involved and although there were dozens of small cuts, there were only a few that needed serious stitching. When paramedics/nurses arrived they were excellent and wheelchaired her down to the med centre for treatment. This all could have turned out much worse if the glass had hit somewhere more vital. We are now both back in the UK and have attended the local hospital where she is undergoing treatment. She is heavily traumatised by the event but there should not be much physical scarring. We were told that the showers would be closed for safety checks (and presumably to mop up all the glass and blood)
I was there. I was getting ready to shower in the first shower and my partner was showering in the second one. I heard one almighty bang ( thought it was a bomb - it was that loud). This was accompanied by an almighty scream from my partner. The door to her shower had completely shattered and showered her with glass shards. With so much glass involved the floor was inches deep in glass as were her clothes and belongings. Of course, the door was locked which we managed to get open with a coin. However, the glass was so deep that we could not push the door. It took some time to clear the door and I was presented with something you might have seen in Psycho. Blood was streaming down from neck to toes. Fortunately not her head or arteries. Unable to move her because the glass was everywhere. Whole incident was VERY scary as it was difficult to get in to assess the situation and unable to see at this stage how serious things were. Paramedics took some time to get on scene and when we had cleared enough glass from the floor and put towels down to walk on I moved her to the first shower (still naked) to calm her and assess the situation. Things always look worse where blood is involved and although there were dozens of small cuts, there were only a few that needed serious stitching. When paramedics/nurses arrived they were excellent and wheelchaired her down to the med centre for treatment. This all could have turned out much worse if the glass had hit somewhere more vital. We are now both back in the UK and have attended the local hospital where she is undergoing treatment. She is heavily traumatised by the event but there should not be much physical scarring. We were told that the showers would be closed for safety checks (and presumably to mop up all the glass and blood)
Feb 14, 2018, 11:12 am
#4
Suspended
Join Date: Apr 2017
Programs: BA
Posts: 609
Re: Accident in new lounge
I was there. I was getting ready to shower in the first shower and my partner was showering in the second one. I heard one almighty bang ( thought it was a bomb - it was that loud). This was accompanied by an almighty scream from my partner. The door to her shower had completely shattered and showered her with glass shards. With so much glass involved the floor was inches deep in glass as were her clothes and belongings. Of course, the door was locked which we managed to get open with a coin. However, the glass was so deep that we could not push the door. It took some time to clear the door and I was presented with something you might have seen in Psycho. Blood was streaming down from neck to toes. Fortunately not her head or arteries. Unable to move her because the glass was everywhere. Whole incident was VERY scary as it was difficult to get in to assess the situation and unable to see at this stage how serious things were. Paramedics took some time to get on scene and when we had cleared enough glass from the floor and put towels down to walk on I moved her to the first shower (still naked) to calm her and assess the situation. Things always look worse where blood is involved and although there were dozens of small cuts, there were only a few that needed serious stitching. When paramedics/nurses arrived they were excellent and wheelchaired her down to the med centre for treatment. This all could have turned out much worse if the glass had hit somewhere more vital. We are now both back in the UK and have attended the local hospital where she is undergoing treatment. She is heavily traumatised by the event but there should not be much physical scarring. We were told that the showers would be closed for safety checks (and presumably to mop up all the glass and blood)
I was there. I was getting ready to shower in the first shower and my partner was showering in the second one. I heard one almighty bang ( thought it was a bomb - it was that loud). This was accompanied by an almighty scream from my partner. The door to her shower had completely shattered and showered her with glass shards. With so much glass involved the floor was inches deep in glass as were her clothes and belongings. Of course, the door was locked which we managed to get open with a coin. However, the glass was so deep that we could not push the door. It took some time to clear the door and I was presented with something you might have seen in Psycho. Blood was streaming down from neck to toes. Fortunately not her head or arteries. Unable to move her because the glass was everywhere. Whole incident was VERY scary as it was difficult to get in to assess the situation and unable to see at this stage how serious things were. Paramedics took some time to get on scene and when we had cleared enough glass from the floor and put towels down to walk on I moved her to the first shower (still naked) to calm her and assess the situation. Things always look worse where blood is involved and although there were dozens of small cuts, there were only a few that needed serious stitching. When paramedics/nurses arrived they were excellent and wheelchaired her down to the med centre for treatment. This all could have turned out much worse if the glass had hit somewhere more vital. We are now both back in the UK and have attended the local hospital where she is undergoing treatment. She is heavily traumatised by the event but there should not be much physical scarring. We were told that the showers would be closed for safety checks (and presumably to mop up all the glass and blood)
Feb 14, 2018, 2:05 pm
#5
Join Date: Nov 2017
Location: Berlin
Programs: BAEC Gold
Posts: 508
So wait, the shower glass broke without her falling against it? "Normaly" it should be some kind of safety glass, like in cars, so when it ever shatters, its only small and harmless little Pieces.
Thank you for posting this follow up.
Thank you for posting this follow up.
Feb 14, 2018, 2:52 pm
#6
Join Date: Jan 2016
Programs: BA Blue Qmiles Burgundy
Posts: 37
This is Thailand. What gets specified and what actually gets installed often bear little relation. The contractor who did the fit out will almost certainly be 'connected' to have gained the work, so Qatar will have to tread very lightly on this issue. Hope the victim fully gets over her nightmare experience, anyway.
Feb 14, 2018, 3:00 pm
#7
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,940
To improve visibility of this appalling incident, and perhaps to ensure QR resolve this matter in a suitable manner, I have created this stand-alone thread.
M
M
Feb 14, 2018, 5:56 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,734
Laminated glass (used in the windshields of cars) is a three layer sandwich of two pieces of glass with a layer of PVB plastic or similar between them. When it shatters, the pieces do not fall off, but rather stay attached to the PVB, thus totally eliminating the chance for a sea of glass shards, as happened here.
Tempered glass is glass which has been treated to a) make it stronger, reducing the chance that it will shatter, and b) change its internal physical characteristics so that when it does shatter, it will shatter into small, primarily rounded, pieces without sharp edges.
Although it may have been spec'd for safety glass, TIT, as TonyRB reminded us.
Feb 14, 2018, 9:15 pm
#9
Join Date: May 2006
Location: Toronto
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 425
Hope she is having a swift recovery!
My friend who stayed at the St Regis Bangkok had a similar accident with the shower glass/door.... Thai standard can be quite worrying....
My friend who stayed at the St Regis Bangkok had a similar accident with the shower glass/door.... Thai standard can be quite worrying....
Feb 15, 2018, 5:32 am
#11
Join Date: Feb 2013
Location: PNH and HBA
Programs: QR-G/OWS, QF-G, VA-G, NZ-S
Posts: 141
Hi polemi,
Really sorry to hear of this. Gosh, this could have been so much worse from what you describe.. Please receive my sincere wishes for a speedy and full recovery for your partner and yourself from this trauma. I expect several of the numerous QR lounge staff are upset, too. It sounds just so awful. I was in the QR BKK lounge on Monday morning. I recall thinking how much better it would be to shower there in BKK than in the sauna stalls of Al Mourjan. A saddening wake=up call to management. We appreciate the safety focus of QR in the air and their product and anticipate it on the ground as well. Specifications are just that. They need to be followed and checked that they are....
Really sorry to hear of this. Gosh, this could have been so much worse from what you describe.. Please receive my sincere wishes for a speedy and full recovery for your partner and yourself from this trauma. I expect several of the numerous QR lounge staff are upset, too. It sounds just so awful. I was in the QR BKK lounge on Monday morning. I recall thinking how much better it would be to shower there in BKK than in the sauna stalls of Al Mourjan. A saddening wake=up call to management. We appreciate the safety focus of QR in the air and their product and anticipate it on the ground as well. Specifications are just that. They need to be followed and checked that they are....
Feb 15, 2018, 5:45 am
#12
Join Date: Apr 2013
Location: who knows!
Programs: FB PFL, TK Gold, PC Platinum
Posts: 440
Uuufff.. Sounds terrible, my best wishes for a prompt recovery of your partner polemi.. I was there on Sunday evening and decided to take a shower. No accident, but the shower knob came off and fell to the floor. Perhaps there has been no proper quality-safety control.
Feb 15, 2018, 7:10 am
#14
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,940
Wishing you and your partner a swift recovery polemi.
As per Flame3601, please let us know how QR have looked after you (if indeed they have).
Safe travels,
QR Mod Team
As per Flame3601, please let us know how QR have looked after you (if indeed they have).
Safe travels,
QR Mod Team
Feb 15, 2018, 12:40 pm
#15
Join Date: Apr 2008
Location: HEL
Posts: 76
We had this happen at home with a houseguest. The plastic rollers it was hanging from were defective (there was a recall but we did not know about that) and the door fell and shattered. Luckily she only had one cut.
I think tempered glass is pretty standard for shower installations the world over.
I think tempered glass is pretty standard for shower installations the world over.
