msm2000uk

I've got no issues with the "enhanced member experience" issue, but there are many who frequent only the QR Forum and will be confused by the positive term 'enhancements' and its special FT meaning!

As it happens, while I don't think the cuts will be as drastic as synd envisages, I do agree with the sentiment; namely that (further) cuts to service will be introduced in the near future.

M

Johnnieboy

Yes I appreciate the sentiment, but it is the only QR operated flight in the middle of a 12 hour period, so would probably require an extra full shift of staff to open then. In my experience that flight is also lightly loaded, particularly with people joining at BKK. Plus a J return BKK-HAN is about a quarter of the price of any F class s/h return from DOH. So I doubt the decision not to open for the handful of qualifying passengers on that particular flight has anything to do with other current changes. There may well be different issues to beat them with at the moment, but in this case it just doesn't stack up at that time of day and at the fares they can charge on that route when there are other lounge options available

Crisu69

I understand that QR is under pressure because of the blockade but if the only solution they think about to save money is cutting services here and there the customers will switch to other airlines where they get more service for your money at comparable ticket price.

For example from my home airport there is also a daily Emirates service with 777. At the moment QR is still my favorite for the total package but at some point the line is crossed for me too and i could easy switch to Emirates for ALL my flight plans right now already and if there, its not easy for QR to get this customers back later.
QR would be very wise to consider this but i doubt it.

I think they are in a vicioius circle at the moment:

Cutting services > lose customer > cutting more services > loosing more customer.....

msm2000uk

I agree it's a vicious cycle, but it is being followed by all of the ME3, so perhaps the view is strength (or weakness) in numbers.

EY have made significant cut-backs to their service (no chauffeur cars for example, EK have started charging for services which were previously free (J seat selection for example), and QR perhaps are trying to understand the market - and understand what customers value.

M

ft101

???. No seat charging in J as far as I'm aware.

https://www.emirates.com/english/boo...eat-selection/

msm2000uk

Apologies, I stand corrected...I thought they had started charging.

Anyway, let's try and get back on topic for this thread - which is about the new Lounge at BKK.

M

DocS

Visited Saturday - all style and little substance in my view much like ‘parent’ AM lounge in DOH. Kudos for the design and some of the furnishing is the best I can offer. Weird staff ‘I will enter the password’ to WiFi continues.

Separate dining area looks like it should be a la Carte but basically (at breakfast at least) was help yourself and take to the dining area? Food OK ish.

Not a patch on Cathay J lounge and wouldn’t bother personally in future.

Grace B

I think I'll still go to the WY lounge when at BKK, but may go to the QR lounge for a short while for a couple of glasses of champagne first (only Chandon in WY). BTW (and apologies for slight off-topic), I flew WY Bus class MCT-KUL on a 332 a couple of days ago, and thought the hard/soft product was superior to the QR 330 product. Pity about the FF scheme and the New lounge at MCT (no alcohol licence yet).

IAN-UK

Total support for your comments on Oman's business-class. It really is lovely. Just a pity about their frequent flyer alliances..

SullyofDoha

railways

Agree entirely. The Cathay lounge is relaxing, airy and comfortable.

The QR lounge feels quite the opposite
- staff lurking throughout the place watching your every move
- ridiculous rules such as the dress code and not being able to take any food at all out of the dining area into the rest of the lounge
- the lounge feeling cramped because the effect of the low ceiling is magnified by the awnings they have hung over the seating area.

I was there last week, and although the food selection was good, I didn't feel comfortable especially after watching a scene where a man was screaming at the staff about the dress code and how much he had paid for his ticket ...

I made my excuses and left for a bit of peace and quiet in the CX lounge.

NoY

Yes, just what is QR’s obsession with guests eating food only in the “dining area”?? Same as DOH. Ridiculous

justforfun

There's only one airport which I frequent where I might be caught wearing shorts, and that's BKK. The city is just too hot and humid sometimes for big boy pants. While I love QR in the air, more and more I'm disappointed with it on the ground.

Grace B

This is exactly what I thought after leaving the lounge. I wonder if it isn't the Thai staff putting their own interpretation on instructions from Doha? Surely no sensible organisation could set out to treat their premium customers in such a way?

RisottoKimodo

Having been to EK F lounge and QR AS - I can comfortably say that the QR LHR lounge has the highest quality of food of any lounge I have ever been too.
The BKK lounge on the other hand...