Privilege Membership card
Mar 30, 2019, 4:06 pm
#76
Join Date: Jul 2017
Posts: 64
Surprise, I have just received my silver package. Last year I didn’t receive my gold package. So as my wife. According to the local QR office, the package is usually sent from Doha by the company mail on QR flight. Then local airport office sends it to the member by local post. It contains usual stuff, a membership and two luggage tags. Unfortunately after so call enhancements, I am not loyal to QR anymore.
Mar 31, 2019, 11:30 am
#78
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
I just view this differently. I don't consider it my job to make sure that QR adheres to all of the rules and promises it makes. Nor do I have any interest in doing so. Whether or not we get a physical membership card has zero effect on our travel, so it doesn't really matter, does it? Obviously, if it reneges on promises which do affect our travel, that's a different story. Speaking only for myself, I've never needed a physical membership card. Even when I wanted to enter the AA Admirals Club using my QRPC status, but before my newly acquired QRPC PLT/OW EMD status had worked its way through the systems, I just showed them the image of the card on my phone from the QR website and that was all that was needed. Why is everyone so worked up about this? Am I missing something?
Mar 31, 2019, 12:10 pm
#79
Join Date: May 2017
Posts: 178
You are missing the point that this is a very cheap and simple way to show their us QR recognises and appreciates our business.
Now not only can they not deliver this, they have also lied time after time, giving us false promises of cards 'being sent', 'being processed' etc.
Yes, the cards have little to no physical function, but the way QR has handled this situation is a representation of their failings, complacencies and blatant disrespect for their members - the very same people who are giving them repeat business.
We should not be condoning QRPC continuously lying to our faces, be it the card issues or the various 'enhancements'.
Now not only can they not deliver this, they have also lied time after time, giving us false promises of cards 'being sent', 'being processed' etc.
Yes, the cards have little to no physical function, but the way QR has handled this situation is a representation of their failings, complacencies and blatant disrespect for their members - the very same people who are giving them repeat business.
We should not be condoning QRPC continuously lying to our faces, be it the card issues or the various 'enhancements'.
Mar 31, 2019, 6:21 pm
#80
Join Date: Feb 2015
Location: Thailand
Programs: QRPC-Silver & Star-Alliance
Posts: 212
I emailed QRPC on the 6-month-anniversary of my having earned it, to ask when (if ever) I might expect to see my missing Gold-card pack, their (unapologetic) reply says "We have processed your Privilege Club Gold membership pack containing card and baggage tags, which you will receive within 4 weeks from the date of dispatch, at your registered mailing address".
This rather suggests to me that, had I not complained, I would never have received it ? So despite any previous claims of delays being down to producing new-style cards, they apparently didn't try to send any out, to the backlog.
I am not impressed, I don't feel rewarded for my loyalty, or 'enhanced' in any way. It used to be a popular truism in Marketing, that it's cheaper & better to retain an existing-customer, than to try to gain a new one ... except, it appears, in the Gulf ?
This rather suggests to me that, had I not complained, I would never have received it ? So despite any previous claims of delays being down to producing new-style cards, they apparently didn't try to send any out, to the backlog.
I am not impressed, I don't feel rewarded for my loyalty, or 'enhanced' in any way. It used to be a popular truism in Marketing, that it's cheaper & better to retain an existing-customer, than to try to gain a new one ... except, it appears, in the Gulf ?
Mar 31, 2019, 7:21 pm
#81
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
So if QR has a business class which is greatly superior to its competitors at a competitive price, you're going to avoid the airline because it promised you a membership card which it won't provide and serves no useful purpose anyway? Obviously you're free to spend your money where you like; but our priorities are obviously different.
Mar 31, 2019, 11:10 pm
#82
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
I don't care if QR tells or shows me that it appreciates my business. I care about the hard and soft products, the experience in the lounges, onboard, and support when I have problems or need assistance. I'm not looking for QR to like me, I'm looking for the right product at the right price.
So if QR has a business class which is greatly superior to its competitors at a competitive price, you're going to avoid the airline because it promised you a membership card which it won't provide and serves no useful purpose anyway? Obviously you're free to spend your money where you like; but our priorities are obviously different.
So if QR has a business class which is greatly superior to its competitors at a competitive price, you're going to avoid the airline because it promised you a membership card which it won't provide and serves no useful purpose anyway? Obviously you're free to spend your money where you like; but our priorities are obviously different.
But as you do say very right - priorities, personal evaluation / appreciation is something different for every individual
Mar 31, 2019, 11:27 pm
#83
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,077
I don't care if QR tells or shows me that it appreciates my business. I care about the hard and soft products, the experience in the lounges, onboard, and support when I have problems or need assistance. I'm not looking for QR to like me, I'm looking for the right product at the right price.
So if QR has a business class which is greatly superior to its competitors at a competitive price, you're going to avoid the airline because it promised you a membership card which it won't provide and serves no useful purpose anyway? Obviously you're free to spend your money where you like; but our priorities are obviously different.
So if QR has a business class which is greatly superior to its competitors at a competitive price, you're going to avoid the airline because it promised you a membership card which it won't provide and serves no useful purpose anyway? Obviously you're free to spend your money where you like; but our priorities are obviously different.
In addition, as an earlier poster has already noted, they outright lied to members for the past two years about the forthcoming card package.
But hey, as you have noted, you don't care about the whole experience and interaction from the loyalty program, so no issue for you!
Apr 1, 2019, 12:36 am
#84
Join Date: Mar 2019
Location: NTE - FRANCE
Programs: QR Platinum
Posts: 25
I emailed QRPC on the 6-month-anniversary of my having earned it, to ask when (if ever) I might expect to see my missing Gold-card pack, their (unapologetic) reply says "We have processed your Privilege Club Gold membership pack containing card and baggage tags, which you will receive within 4 weeks from the date of dispatch, at your registered mailing address".
This rather suggests to me that, had I not complained, I would never have received it ? So despite any previous claims of delays being down to producing new-style cards, they apparently didn't try to send any out, to the backlog.
I am not impressed, I don't feel rewarded for my loyalty, or 'enhanced' in any way. It used to be a popular truism in Marketing, that it's cheaper & better to retain an existing-customer, than to try to gain a new one ... except, it appears, in the Gulf ?
This rather suggests to me that, had I not complained, I would never have received it ? So despite any previous claims of delays being down to producing new-style cards, they apparently didn't try to send any out, to the backlog.
I am not impressed, I don't feel rewarded for my loyalty, or 'enhanced' in any way. It used to be a popular truism in Marketing, that it's cheaper & better to retain an existing-customer, than to try to gain a new one ... except, it appears, in the Gulf ?
Apr 1, 2019, 1:20 am
#85
Join Date: Aug 2010
Programs: QR Gold, BAEC, Marriott Rewards Gold, SPG Gold
Posts: 1,142
I've read queries regarding the usefulness of the physical card &/or luggage labels...
On several occasions, LHR/BKK/HKG, I've been in a business class check-in queue. This was usually caused by passengers with lots of luggage (from what I could see).
The patroling QR staff have spotted the gold luggage tags & ushered me to the front. A little embarrassing, but gratefully accepted none the less.
So, for me at least, the luggage tags have been quite useful & I'll try & obtain them if possible. I just need QR's co-operation, obviously!
On several occasions, LHR/BKK/HKG, I've been in a business class check-in queue. This was usually caused by passengers with lots of luggage (from what I could see).
The patroling QR staff have spotted the gold luggage tags & ushered me to the front. A little embarrassing, but gratefully accepted none the less.
So, for me at least, the luggage tags have been quite useful & I'll try & obtain them if possible. I just need QR's co-operation, obviously!
Apr 1, 2019, 2:02 am
#86
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
If you believe that they have the right product at the right price, just do what I do. I no longer credit to QRPC, -- it's AAdvantage for me.
Apr 1, 2019, 4:17 am
#87
Join Date: Feb 2015
Location: Thailand
Programs: QRPC-Silver & Star-Alliance
Posts: 212
But never any (costs nothing) apologies for poor service, perhaps they find it hard to admit to ? But how can you fix a problem, if you cannot see that it exists ?
I find this sort of thing quite amazing, coming from a business which is clearly suffering from the blockade, and which I would like to continue to support. Unfortunately I have only one more one-way journey booked with QR this year, and two other returns LHR-CNX-LHR booked with their competitors Thai International & Cathay Pacific, because they were so very much cheaper.
Apr 1, 2019, 6:30 am
#88
Join Date: Sep 2014
Location: Spain, France, Sweden
Programs: Not stuck with an Alliance anymore, Star gold, OW Saph
Posts: 129
People are clearly missing the point of this issue. The point is not about having a card or bag tags, which really have very little value to anyone. The point is that the service from QRPC has gotten so bad, that they can't even manage to send out a membership pack in 9 months, or even within a year for some people.
How is it possible for a company to be that incompetent? Can QR really not see the problems that have been created within the company around customer service and how they treat their customers? Or are they simply indifferent or don't care?
How is it possible for a company to be that incompetent? Can QR really not see the problems that have been created within the company around customer service and how they treat their customers? Or are they simply indifferent or don't care?
Apr 1, 2019, 7:03 am
#89
Join Date: Jun 2009
Location: POLAND
Programs: Hilton Diamond, IHG Platinum AMB, PrivilegeClub Gold
Posts: 96
I wrote an email to QR and got my gold card delivered to the lounge, where I picked it up on my next visit. I didn't bother with the Platinum one, as it's just a piece of plastic. I agree though that it shows their lack of organisation. Oman Air delivers their cards in 2 weeks after status change, unprompted (to EU address).
Apr 1, 2019, 8:41 am
#90
Join Date: Sep 2009
Location: DUB / DOH
Posts: 691
I still fly QR because in the air, they are a completely different proposition. I find their inflight service to be nothing short of outstanding, particularly in premium cabins. My mistake was that after re-qualifying last year, I should have started crediting to a different program, but I didn't so here we are. I am currently trying to extricate myself from the program, but it is not unreasonable to expect the company to do a good job while I am a member.
One thing I can never understand, and I see it on the BA forum more than anywhere else, is people who will defend an airline to their last breath, even when the company is clearly doing a bad job. It doesn't take a genius to work out that QR's ground experience is sorely lacking, made even worse by the comparison to their excellent inflight experience. If the company can't see that, then there are clearly some very serious issues within the management.
One thing I can never understand, and I see it on the BA forum more than anywhere else, is people who will defend an airline to their last breath, even when the company is clearly doing a bad job. It doesn't take a genius to work out that QR's ground experience is sorely lacking, made even worse by the comparison to their excellent inflight experience. If the company can't see that, then there are clearly some very serious issues within the management.