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75% of my flights with equipment changes J Class

75% of my flights with equipment changes J Class

Old Nov 7, 17, 6:14 am
  #1  
Original Poster
 
Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 328
75% of my flights with equipment changes J Class

I appreciate that there is a specific thread on the DOH-BKK route, but this is a bigger issue for me, and I don’t expect I will get much sympathy or agreement!

So I am going to Asia for business, now my normal ‘go to’ is EK but I want to try QR out again as last time they were excellent. Looking at the flight from LHR to BKK there were a number of equipment options which I could go for, but I specifically opted for the A380 because of the seats and the bar. Also the 777 because of the new suite in J.

So my route equipment was as follows

LHR – DOH A380
DOH – BKK A380
BKK – DOH A380
DOH – LHR B773

So, all in a really good trip with really good, new, aircraft and flights specifically chosen and paid for those reasons. (I know you know what’s coming)

So I now find out that all but 1 of my flights has changed equipment, with a bit of luck I should have the new suites on the way home. Now I am not in the latest seats, with a bar to socialise in, but in 777 with 6 abreast seating and old seats. I know you may be shouting FIRST WORLD PROBLEMS but the way I think of it is that I specifically paid and chose those aircraft and seats. I was completely flexible on times but I chose those for a reason. As I see it the product which I have chosen has changed, with no word or notification from QR. I fully appreciate that its going to be in the T&C somewhere that they can do this.

If we look at other commercial examples, going to the cinema for example. You book the ‘posh’ seats that recline, and you get free popcorn and drinks. You pay for these upfront, only to find that when you arrive they have had to change screens and the new screen doesn’t offer the ‘posh’ seats and you get a lesser quality substitute. You wouldn’t just accept it would you, or if you did you would be expected to be compensated for the change at least.
I have been trying to think where in the world you could get away by offering one product at the point of transaction but not having the facility to ever deliver – and not have the ‘balls’ to notify the consumer!

Rant over. Thoughts?

I am an idiot, I know. (my wife tells me that)
EK004 Regular is offline  
Old Nov 7, 17, 6:26 am
  #2  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,939
While this could be moved to either the QR Complaints, or BKK, Threads, I will leave it here for others to see and comment on first.

While I don't think you'll get any sympathy, especially as you ignored QR Forum Rule 1, there will be group appreciation that this happens too often.

QR are attempting to emulate CX with their aircraft swaps to/from BKK!

M
msm2000uk is offline  
Old Nov 7, 17, 6:58 am
  #3  
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Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 328
Originally Posted by msm2000uk View Post
QR Forum Rule 1
Whats that rule? Sorry, I told you I was an idiot.
EK004 Regular is offline  
Old Nov 7, 17, 7:00 am
  #4  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,939
The rule, based on the frequent changes, is:

Never book a QR flight purely for the aircraft - you'll only be disappointed.

Sadly, it has come true with your trip; but you're certainly not an idiot! There have been countless changes on the BKK route, and even I find them utterly ridiculously hard to keep up with!

M
msm2000uk is offline  
Old Nov 7, 17, 8:21 am
  #5  
 
Join Date: Aug 2015
Location: Charlotte, North Carolina
Programs: BA Gold
Posts: 793
Rule 1 is Rule 1 but it shouldn't really be this way.

In business, I am not too bothered about the equipment. I like the 777 and the A380 (haven't been on any other QR wide bodies although I am due to be flying A330 and A340 over Christmas). In economy, I'd be fuming if they changed me to a 3-4-3 777.

QR have the best business class I have flown in but I wish they would stop messing about with aircraft and got themselves a decent customer service team.
capin is offline  
Old Nov 7, 17, 3:02 pm
  #6  
 
Join Date: Jul 2017
Location: Yorkshire, UK
Posts: 159
I had this on my BKK flights earlier in the year and it was all changed back before travel so hopefully that will happen for you.

As a consumer, however, youíre absolutely right. You canít buy a Mercedes, be delivered a Ford and find that acceptable. Itís about time airlines started appreciating the decisions we make as consumers and respond appropriately when people are unhappy with the changes they make.
travellingjake is offline  
Old Nov 8, 17, 12:34 am
  #7  
 
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 548
Unfortunately it seems that QR does know "Rule 1" as well and is acting accordingly. Everybody knows or at least can imagine how a answer from QR CR department in concern to a complained would be..... ;-)
As my preferred route in J is MUC - BKK, I had the nice experience that I selected a date and time (even for a higher price), just to avoid the LATAM lease plane (it was in the beginning of introduction of these planes)......but it came as it had to be, I got the LATAM plane and at least up to date, now from MUC there is now way to avoid them...
Letīs see what will come next
Traveller999 is offline  

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