No more Al Mourjan access for upgrades with Qmiles/QCredits
Mar 15, 2018, 5:13 am
#256
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Indeed it seems so. Transited again through DOH on my way back to PNH. Went to the Plat Lounge again around 11:45PM and was sent to AM as QR Plat. Traveling in Y. So after having complained about not having access to AM on an upgraded J ticket, I went on to have access to it (at that particular time of the night) traveling in Y.
Mar 15, 2018, 9:20 am
#257
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
So who was in the 1st class lounge? Non-QR OWEs or people paying (discounted) 255 riyals thinking that they were getting into Al Safwa (a misconception I've had to correct for a number of people recently)?
Mar 15, 2018, 12:12 pm
#258
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,151
Also QR Golds I guess, who are often directed to the "First" lounge when the "Business" lounge is full - presumably with OWS and QR Silvers.
Wait for that benefit to change for Silver members - sorry, "enhanced". I'm sure it can't be far off, given QR's current generosity to its PC members...
Wait for that benefit to change for Silver members - sorry, "enhanced". I'm sure it can't be far off, given QR's current generosity to its PC members...
Mar 18, 2018, 4:24 am
#259
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
To follow up, here one answer from QRPC to a complaint of mine (I marked the key words in bold):
QUOTE
Dear Mr.
Thank you for writing to Privilege Club. We value your business.
We apologize for the delay in replying to you and appreciate your patience.
We have gone through the contents of your emails and regret to learn of your disappointment in regards to the withdrawal of benefits associated to the Award upgrade.
In view of your request, we have shared your feedback with the higher management. As per management, it has been advised that the recent programme changes have been made based on competitive scenario and the changes have been made in the larger interests of our members and the program.
However, in such scenario being a Platinum member you are still entitle to avail benefits associated to your tier.
It is never our intention to cause you discomforts of any kind, and we hope you will not judge us based on the recent changes to the program.
We thank you for your understanding and cooperation in this regards and we look forward to another opportunity of welcoming you on board Qatar Airways.
For urgent requests/queries, our Member Service Associates will be delighted to assist you; contact details available on the link below: https://www.qatarairways.com/en/Priv...ontact-us.html
We appreciate your understanding and cooperation.
Do let us know if we can assist you any
Chetna Patil
Privilege Club Team
UNQUOTE
It’s interesting to see that QR don’t want to be the best anymore, they just want to be “competitive” ;-)
nice as well to hear that the withdrawal of benefits was in the “larger interest of the members”. I think I am too stupid to understand that....;-)
QUOTE
Dear Mr.
Thank you for writing to Privilege Club. We value your business.
We apologize for the delay in replying to you and appreciate your patience.
We have gone through the contents of your emails and regret to learn of your disappointment in regards to the withdrawal of benefits associated to the Award upgrade.
In view of your request, we have shared your feedback with the higher management. As per management, it has been advised that the recent programme changes have been made based on competitive scenario and the changes have been made in the larger interests of our members and the program.
However, in such scenario being a Platinum member you are still entitle to avail benefits associated to your tier.
It is never our intention to cause you discomforts of any kind, and we hope you will not judge us based on the recent changes to the program.
We thank you for your understanding and cooperation in this regards and we look forward to another opportunity of welcoming you on board Qatar Airways.
For urgent requests/queries, our Member Service Associates will be delighted to assist you; contact details available on the link below: https://www.qatarairways.com/en/Priv...ontact-us.html
We appreciate your understanding and cooperation.
Do let us know if we can assist you any
Chetna Patil
Privilege Club Team
UNQUOTE
It’s interesting to see that QR don’t want to be the best anymore, they just want to be “competitive” ;-)
nice as well to hear that the withdrawal of benefits was in the “larger interest of the members”. I think I am too stupid to understand that....;-)
QUOTE
Dear XXX, First: It is hard to believe that you gone through my emails carefully, as you did adress me as Mr. XXX1, what is definitely not my name (marked in RED below) - please explain
Second: It would be great, if the relevant higher management, which you did contact, could be identify themselves with name and function in company, as it us usual in every serious company.
Third: How can the withdrawal of benefits be in the larger interest of the member? - please explain and enlighten me....
Fourth: Of course I will judge you on the recent withdrawal of benefits, as I did judge you when I did join QRPC and the benefits were an essential part of my decision to join! For what else I should judge you, if not for your performance? - Please explain
Fitfth: Would it be possible to get a personalized answer and not a prewritten mail, designed for get rid of a customers complaint?
UNQUOTE
And that is the answer from QRPC, after 8 days:
QUOTE
Dear Mr. XXX,
Thank you for writing to Privilege Club. We value your business.
Please accept our sincere apologies for the incorrect last name in our email sent to you earlier and for delay in reply. We appreciate your patience.
However, we trust you will understand that despite of our very best efforts, occasionally an imperfection does slip by as could have been with your experience.
Your request has been forwarded to our relevant team for their further assistance on your concern. Upon receipt of any update from them we will advise you accordingly.
Meanwhile we appreciate your patience and consideration in this matter.
UNQUOTE
I will keep on following up......
Mar 22, 2018, 3:36 pm
#260
Join Date: Aug 2002
Location: Nairobi, Kenya
Programs: Flying Blue Gold • AA Gold [1MM] • SPG Gold
Posts: 355
So I have been denied access to Al Mourn when flying J on a Q-credit upgraded ticket...
And this week (Nairobi to Paris and back), I was informed both times that the First Class Lounge is full (I have QPC Platinum status), and that I could use Al Mourjan...
Strange times!
And this week (Nairobi to Paris and back), I was informed both times that the First Class Lounge is full (I have QPC Platinum status), and that I could use Al Mourjan...
Strange times!
Mar 23, 2018, 1:10 am
#261
Original Poster
Join Date: Oct 2014
Location: DAC, KTM, JFK, PBI
Programs: Qatar Platinum, One World Emerald, IHG Platinum Elite
Posts: 98
AAmerican_in_London could you let us know what time you arrived into Doha on both of those instances (as data points). I wrote above that this happened to me on a recent trip both ways as well. For me, both were around midnight. Thanks!
Mar 25, 2018, 4:47 am
#263
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
I "consulted" the QR twitter account, demanding a statement in the topic, here the answer
QUOTE
Allow us to make it clear for you (bolded by me), XXXX. For award upgraded tickets, the lounge access will be as per original ticketed class, if eligible. View the full T&Cs via https://bit.ly/2Bgi0Ow . Redemptions seats are limited and subject to availability. Kind regards.
UNQUOTE
The only thing I can say now is, "thank you for enlighten" me..., right?
It´s unbelievable, that a service company (QR), does treat it´s loyal customers in such a way...
QUOTE
Allow us to make it clear for you (bolded by me), XXXX. For award upgraded tickets, the lounge access will be as per original ticketed class, if eligible. View the full T&Cs via https://bit.ly/2Bgi0Ow . Redemptions seats are limited and subject to availability. Kind regards.
UNQUOTE
The only thing I can say now is, "thank you for enlighten" me..., right?
It´s unbelievable, that a service company (QR), does treat it´s loyal customers in such a way...
Last edited by Traveller999; Mar 25, 2018 at 6:37 am
Mar 25, 2018, 5:46 am
#264
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
I "consulted" the QR twitter account, demanding a statement in the topic, here the answer
QUOTE
Allow us to make it clear for you (bolded by me), XXXX. For award upgraded tickets, the lounge access will be as per original ticketed class, if eligible. View the full T&Cs via https://bit.ly/2Bgi0Ow . Redemptions seats are limited and subject to availability. Kind regards.
UNQUOTE
I only thing I can say now is, "thank you for enlighten" me..., right?
It´s unbelievable, that a service company (QR), does treat it´s loyal customers in such a way...
QUOTE
Allow us to make it clear for you (bolded by me), XXXX. For award upgraded tickets, the lounge access will be as per original ticketed class, if eligible. View the full T&Cs via https://bit.ly/2Bgi0Ow . Redemptions seats are limited and subject to availability. Kind regards.
UNQUOTE
I only thing I can say now is, "thank you for enlighten" me..., right?
It´s unbelievable, that a service company (QR), does treat it´s loyal customers in such a way...
May 18, 2018, 8:20 pm
#265
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,268
Had the “pleasure” of using the First Class Lounge yesterday. Refused access to Al Mourjan because I had a Business ticket upgraded with Q credits 
. This followed much tapping of keys, & chats with a supervisor etc etc by the desk staff at AM. I really wanted a shower after overnighting into DOH but with just one shower in the “F Lounge” I was sh*t out of luck 
NOT a great experience & a truly pathetic lounge experience in this sub-standard facility 
. This followed much tapping of keys, & chats with a supervisor etc etc by the desk staff at AM. I really wanted a shower after overnighting into DOH but with just one shower in the “F Lounge” I was sh*t out of luck NOT a great experience & a truly pathetic lounge experience in this sub-standard facility
May 19, 2018, 5:21 am
#266
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 408
Had the “pleasure” of using the First Class Lounge yesterday. Refused access to Al Mourjan because I had a Business ticket upgraded with Q credits . This followed much tapping of keys, & chats with a supervisor etc etc by the desk staff at AM. I really wanted a shower after overnighting into DOH but with just one shower in the “F Lounge” I was sh*t out of luck NOT a great experience & a truly pathetic lounge experience in this sub-standard facility
. This followed much tapping of keys, & chats with a supervisor etc etc by the desk staff at AM. I really wanted a shower after overnighting into DOH but with just one shower in the “F Lounge” I was sh*t out of luck NOT a great experience & a truly pathetic lounge experience in this sub-standard facility
May 19, 2018, 9:30 am
#267
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 425
I think access rules are pretty clear now for AM. No upgraded tickets get access (unless they were ticketed before Feb 5th).
Last edited by lifeonthego_k; May 20, 2018 at 3:27 am
May 20, 2018, 1:45 am
#268
Join Date: Jan 2018
Location: GRZ
Programs: Qatar Airways Privilege Club Gold, M&M FQT
Posts: 56
Jun 4, 2018, 11:19 am
#269
Join Date: May 2017
Location: PRG
Programs: British Airways
Posts: 234
