No more Al Mourjan access for upgrades with Qmiles/QCredits
Feb 9, 2018, 3:03 am
#181
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
Its been a long time since I posted the first post on this thread and I remember other members wanting to correct the title to reflect that it was only airport upgrades that were affected. It now appears that the title no longer needs any update. A self fulfilling prophecy if you will..
What a shame. There are just too many things that are happening with Qatar at the moment (I have been dealing with a nagging issue on bonus miles from a promotion that agents on the phone/via email have not been able to get right for a month now) that is leading me to begin to question my willingness to continue to stay with QR.
What a shame. There are just too many things that are happening with Qatar at the moment (I have been dealing with a nagging issue on bonus miles from a promotion that agents on the phone/via email have not been able to get right for a month now) that is leading me to begin to question my willingness to continue to stay with QR.
I for one have booked my next trip on EK and the way things are going I'm sure I won't be alone
Last edited by spec119; Feb 9, 2018 at 3:09 am
Feb 9, 2018, 4:46 am
#182
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
Everyone who is outraged at this change should write a quick email at [email protected] to complain. Hopefully with enough of us, they might rollback their position.
Feb 12, 2018, 3:00 am
#184
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Feb 12, 2018, 3:10 am
#185
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Feb 12, 2018, 4:04 am
#186
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
Hello Dr. HFH, the new policy is related to redemption Upgrades (tickets upgraded via Qmiles or Qcredits), and Upgrades at the airport. on the above mentionned scenarios, Lounge access and baggage allowance will be as per original ticketed class. We hope this clarifies 
Feb 12, 2018, 9:08 pm
#187
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
QUOTE
Dear Mr.,
Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html
Do let us know if we can assist you any further.
UNQUOTE
As I was not satisified with this answer I did complain again - let´s see the outcome....
Feb 14, 2018, 12:16 am
#188
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
To follow up - the QR CR department did forward the complaint to the PRC staff - and from PRC staff I got following answer:
QUOTE
Dear Mr.,
Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html
Do let us know if we can assist you any further.
UNQUOTE
As I was not satisified with this answer I did complain again - let´s see the outcome....
QUOTE
Dear Mr.,
Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html
Do let us know if we can assist you any further.
UNQUOTE
As I was not satisified with this answer I did complain again - let´s see the outcome....
QUOTE
Dear Mr......,
Thank you for writing to Privilege Club. We value your business.
We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline.
UNQUOTE
Once again I did reply and will post any answer, if any.....
Last edited by Traveller999; Feb 14, 2018 at 1:40 am
Feb 14, 2018, 12:29 am
#189
Join Date: Jan 2018
Programs: QR PC
Posts: 46
Traveller999, thanks for sharing.
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
Feb 14, 2018, 1:42 am
#190
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Traveller999, thanks for sharing.
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
Maybe thats what they want, get rid of that nasty loyal customers, who at the end, want to reiceive the promised advantages ;-)
Feb 14, 2018, 7:39 am
#191
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 423
and here the next one....
QUOTE
Dear Mr......,
Thank you for writing to Privilege Club. We value your business.
We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline.
UNQUOTE
Once again I did reply and will post any answer, if any.....
QUOTE
Dear Mr......,
Thank you for writing to Privilege Club. We value your business.
We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline.
UNQUOTE
Once again I did reply and will post any answer, if any.....
Feb 14, 2018, 9:22 pm
#192
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
Feb 15, 2018, 2:04 pm
#193
Join Date: Sep 2015
Posts: 795
I'm in al safwa at the moment, travelling on a revenue J ticket upgraded with qcredits before the policy change. No problem getting in so I can confirm that pre-change ticketed upgrades still work.
Last edited by Johnnieboy; Feb 16, 2018 at 12:37 am
Feb 15, 2018, 8:27 pm
#194
Join Date: Mar 2017
Programs: QR Platinum, Star Alliance Gold (LH Sen)
Posts: 764
However, pre-change ticketed upgrades will fade out quite quickly and what stays, is the significant devaluation of "our" QMiles and QCredits as well as "our" disapoinment....
Feb 15, 2018, 9:21 pm
#195
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,745
True, and maybe I'm just getting cynical as I get older, but any time that something is taken away, FTers complain. I think that we get a pretty good deal overall from QR. Quality premium cabin product, very decent pricing. Given the blockade action by the Gang of Five, something was bound to give eventually. We're already complaining about how crowded AM can get during peak flight banking hours. This is how management decided to try to control the crowd. It's a legitimate approach, and will lessen the crowds to some extent. I might have done it differently, but I'm not making the decision.