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No more Al Mourjan access for upgrades with Qmiles/QCredits

No more Al Mourjan access for upgrades with Qmiles/QCredits

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Old Feb 9, 18, 3:03 am
  #181  
 
Join Date: Jan 2009
Programs: QR Platinum, BAEC blue Skywards Silver Accor classic
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Originally Posted by ashbjr View Post
Its been a long time since I posted the first post on this thread and I remember other members wanting to correct the title to reflect that it was only airport upgrades that were affected. It now appears that the title no longer needs any update. A self fulfilling prophecy if you will..

What a shame. There are just too many things that are happening with Qatar at the moment (I have been dealing with a nagging issue on bonus miles from a promotion that agents on the phone/via email have not been able to get right for a month now) that is leading me to begin to question my willingness to continue to stay with QR.
I totally agree with you it's a very different product from 2115 and 2016 then there's the hassle booking economy saver fares thst have a O or T vlass then you have a fight to get the correct mileage ( if only you could spend it )

I for one have booked my next trip on EK and the way things are going I'm sure I won't be alone

Last edited by spec119; Feb 9, 18 at 3:09 am
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Old Feb 9, 18, 4:46 am
  #182  
 
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Originally Posted by synd View Post
Everyone who is outraged at this change should write a quick email at [email protected] to complain. Hopefully with enough of us, they might rollback their position.
I've done mine and detailed
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Old Feb 12, 18, 12:23 am
  #183  
 
Join Date: Jan 2018
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Originally Posted by spec119 View Post
I've done mine and detailed
I had just emailed them to express my extreme discontent and disbelief as well.. Let's get the ball rolling on this.
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Old Feb 12, 18, 3:00 am
  #184  
 
Join Date: Mar 2017
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Originally Posted by spec119 View Post
I've done mine and detailed
As I did...to QRPC as well...let`s see the outcome.
I did talk with a staff member of the new QR Bangkok Premium lounge and he did say that a lot of people are complaining.
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Old Feb 12, 18, 3:10 am
  #185  
 
Join Date: Mar 2017
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Originally Posted by FlyingScientist View Post
I wonder how the BKK lounge will cope with flights departing 20:25 (777), 20:35 (777), and 20:55 (380)...
[ > 120 F+J passengers]
Most probably not - I had a short walk through the lounge yesterday and it doesnīt seem to have that capacity.....
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Old Feb 12, 18, 4:04 am
  #186  
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Originally Posted by stargold View Post
Award tickets in J and F will have access (at least for now). Not sure what alternative lounges they can provide for full redemptions.
I tweeted to QR Customer Service about this a few hours ago asking for clarification; and they confirmed that this applies only to upgraded tickets, not mileage redemptions. Here's QR Customer Service's reply:
Hello Dr. HFH, the new policy is related to redemption Upgrades (tickets upgraded via Qmiles or Qcredits), and Upgrades at the airport. on the above mentionned scenarios, Lounge access and baggage allowance will be as per original ticketed class. We hope this clarifies
So to me, that means that if you redeemed for an award without upgrading, you'll be admitted to the J or F lounge (AS or AM at DOH) appropriate for the cabin in which your award was originally ticketed.
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Old Feb 12, 18, 9:08 pm
  #187  
 
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Originally Posted by Traveller999 View Post
As I did...to QRPC as well...let`s see the outcome.
I did talk with a staff member of the new QR Bangkok Premium lounge and he did say that a lot of people are complaining.
To follow up - the QR CR department did forward the complaint to the PRC staff - and from PRC staff I got following answer:
QUOTE
Dear Mr.,

Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html

Do let us know if we can assist you any further.
UNQUOTE

As I was not satisified with this answer I did complain again - letīs see the outcome....
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Old Feb 14, 18, 12:16 am
  #188  
 
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Originally Posted by Traveller999 View Post
To follow up - the QR CR department did forward the complaint to the PRC staff - and from PRC staff I got following answer:
QUOTE
Dear Mr.,

Thank you for writing to Privilege Club. We value your business.We apologize for any inconvenience that you have experienced and most certainly hope to be able to resolve this issue to your satisfaction.Your valuable constructive feedback plays a vital role in highlighting the problem areas and thus enables us to improve our services. Therefore, we have taken serious note regards to this issue to our Customer Relations Team for information and corrective action. Nonetheless, with your feedback, we will continue to review and focus on improving our services.For urgent requests/queries relating to Privilege Club, please contact our Member Service Centres located worldwide through the contact details available on below link: https://www.qatarairways.com/en/Privilege-Club/contact-us.html

Do let us know if we can assist you any further.
UNQUOTE

As I was not satisified with this answer I did complain again - letīs see the outcome....
and here the next one....
QUOTE
Dear Mr......,

Thank you for writing to Privilege Club. We value your business.

We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline.
UNQUOTE
Once again I did reply and will post any answer, if any.....

Last edited by Traveller999; Feb 14, 18 at 1:40 am
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Old Feb 14, 18, 12:29 am
  #189  
 
Join Date: Jan 2018
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Traveller999, thanks for sharing.

It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
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Old Feb 14, 18, 1:42 am
  #190  
 
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Originally Posted by LebaneseInQatar View Post
Traveller999, thanks for sharing.

It seems QR is getting increasingly efficient at these pre-packaged, standard responses. In any event, I am now considering other airline options for my travel. It is becoming increasingly tempting in light of the fact that I have over 200,000 Amex MR that I cannot transfer to QRPC!
No problem LebaneseInQatar, I hope many of our colleagues will join the "complaint run".....
Maybe thats what they want, get rid of that nasty loyal customers, who at the end, want to reiceive the promised advantages ;-)
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Old Feb 14, 18, 7:39 am
  #191  
 
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Originally Posted by Traveller999 View Post
and here the next one....
QUOTE
Dear Mr......,

Thank you for writing to Privilege Club. We value your business.

We apologize for the delay in replying to you and appreciate your patience.Kindly note, Qatar Airways may change any of these terms and conditions, as well as the operation or benefits of Privilege Club, at any time. However, in this process on certain occasions we are unable to fulfil all the expectations of our valuable customers and we have seriously noted your comments and your valuable feedback is very important for us. Please be assured that we are taking all the necessary corrective steps to instil the trust in our Airline.
UNQUOTE
Once again I did reply and will post any answer, if any.....
Got the same response after sending in my complaint. Obviously copy-pasted from a circular they've received on how to respond to these complaints.
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Old Feb 14, 18, 9:22 pm
  #192  
 
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Originally Posted by lifeonthego_k View Post
Got the same response after sending in my complaint. Obviously copy-pasted from a circular they've received on how to respond to these complaints.
I think we all feel "very valued" by QR ....
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Old Feb 15, 18, 2:04 pm
  #193  
 
Join Date: Sep 2015
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I'm in al safwa at the moment, travelling on a revenue J ticket upgraded with qcredits before the policy change. No problem getting in so I can confirm that pre-change ticketed upgrades still work.
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Last edited by Johnnieboy; Feb 16, 18 at 12:37 am
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Old Feb 15, 18, 8:27 pm
  #194  
 
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Originally Posted by Johnnieboy View Post
I'm in al safwa at the moment, travelling on a revenue J ticket upgraded with qpoints before the policy change. No problem getting in so I can confirm that pre-change ticketed upgrades still work.
At least that works.
However, pre-change ticketed upgrades will fade out quite quickly and what stays, is the significant devaluation of "our" QMiles and QCredits as well as "our" disapoinment....
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Old Feb 15, 18, 9:21 pm
  #195  
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Originally Posted by Traveller999 View Post
At least that works. However, pre-change ticketed upgrades will fade out quite quickly and what stays, is the significant devaluation of "our" QMiles and QCredits as well as "our" disapoinment....
True, and maybe I'm just getting cynical as I get older, but any time that something is taken away, FTers complain. I think that we get a pretty good deal overall from QR. Quality premium cabin product, very decent pricing. Given the blockade action by the Gang of Five, something was bound to give eventually. We're already complaining about how crowded AM can get during peak flight banking hours. This is how management decided to try to control the crowd. It's a legitimate approach, and will lessen the crowds to some extent. I might have done it differently, but I'm not making the decision.
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