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No more Al Mourjan access for upgrades with Qmiles/QCredits

No more Al Mourjan access for upgrades with Qmiles/QCredits

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Old Jan 29, 18, 5:37 pm
  #151  
 
Join Date: Aug 2016
Programs: Qatar Platinum
Posts: 71
This makes no sense. Transited Doha on Thursday on a paid J ticket and obviously I was allowed to enter. Though before entering I specifically asked them at the desk what the new rules are. And they showed me a copy of an internal communication stating lounge access is restricted only for airport and email upgrades. I even told them that my colleague was denied, they said it was a mistake. Then I told them I'd be transiting again in a couple of days on a ticket with a miles upgrade 2 weeks before, showed them my PNR and they verified saying no problem to access Al Mourjan. yesterday, from HKG in Y and Doha to MAD on miles upgrade, I was allowed to enter AM with no problems.
clearly there is a huge miscommunication. I will write to one of the senior contacts I have at QR.
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Old Jan 30, 18, 5:32 am
  #152  
 
Join Date: Jan 2018
Programs: QR PC
Posts: 32
Hi Jpg777,

Thanks for sharing your experience. I'd be interested to know what/if you eventually hear back from your contact at QR!
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Old Feb 6, 18, 8:25 am
  #153  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,277
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
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Old Feb 6, 18, 8:56 am
  #154  
 
Join Date: Apr 2015
Location: London
Programs: [QRPC], BAEC, WY Sindbad, Marriott 'Bonvoy' :/, IHG, Hilton Honors, Golden Circle
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Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
Does the communication say anything clearer on whether this also applies to existing bookings? I have an e-ticket from last year that clearly states I'm entitled to the new, higher baggage allowance after being reissued on upgrade....
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Old Feb 6, 18, 8:58 am
  #155  
 
Join Date: Mar 2003
Location: New York, NY
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Posts: 3,657
Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
That's just not right. Big thumbs down.
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Old Feb 6, 18, 9:19 am
  #156  
 
Join Date: Jul 2000
Location: AUH
Posts: 7,277
Originally Posted by lost_in_translation View Post
Does the communication say anything clearer on whether this also applies to existing bookings? I have an e-ticket from last year that clearly states I'm entitled to the new, higher baggage allowance after being reissued on upgrade....
Any ticket which was re-issued for the upgrade up to and including 4 February will continue to receive the higher baggage and lounge entitlement.
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Old Feb 6, 18, 9:35 am
  #157  
 
Join Date: Jan 2018
Programs: QR PC
Posts: 32
Well, thatís just a real damn shame..

anyone here err knows if QR monitors these forums? Any way we can pressure them to bring this back?
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Old Feb 6, 18, 9:46 am
  #158  
 
Join Date: Jul 2005
Location: Here
Posts: 1,807
Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
I have seen the memo also - and can confirm this.
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Old Feb 6, 18, 10:15 am
  #159  
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Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.

A bit confused.. "prior to arriving at the airport"
How about "after arriving at the airport" ?
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Old Feb 6, 18, 10:34 am
  #160  
 
Join Date: Nov 2017
Location: Berlin
Programs: SPG/M Platinum(elite) BAEC Gold
Posts: 174
I flew Jan 17th and upgraded 1 week before that date, was still not allowed in the AS Lounge.

Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
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Old Feb 6, 18, 10:40 am
  #161  
 
Join Date: Apr 2015
Location: London
Programs: [QRPC], BAEC, WY Sindbad, Marriott 'Bonvoy' :/, IHG, Hilton Honors, Golden Circle
Posts: 2,327
Slightly annoyed as I had a number of tickets I was waiting to book until the upgrade situation was clarified and now by not booking them it appears I've managed to stop myself getting Al Safwa access - possibly time for me to think again about crediting QR flights to QRPC.
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Old Feb 6, 18, 11:09 am
  #162  
 
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Platinum (OWE), TK Classic Plus, Taj Gold, Shangri-La Jade, Hilton Gold
Posts: 253
Originally Posted by stargold View Post
I have now seen an internal communication which confirmed that this is indeed a policy change.

Effective 5 February 2018, any upgrades using Qmiles or Qpoints prior to arriving at the airport will receive the baggage and lounge entitlement based on the original ticket purchased, not the upgraded class.
What about upgrades using Qcredits? I have an upcoming journey in June - bought a ticket in Y and using Qcredits have upgraded to J. And also, I assume award tickets for J/F will continue getting access to AM/AS? Thanks.
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Old Feb 6, 18, 11:29 am
  #163  
 
Join Date: May 2009
Location: European: ZRH, Asian: SIN
Posts: 7,197
Originally Posted by LebaneseInQatar View Post
Well, thatís just a real damn shame..

anyone here err knows if QR monitors these forums? Any way we can pressure them to bring this back?
Best pressure will be to avoid flying them, voting with your wallet.
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Old Feb 6, 18, 11:41 am
  #164  
 
Join Date: Sep 2015
Posts: 568
Disappointing. The staff in Al Safwa will have even less to do now...

It's hard to see where the major savings are from this, particularly given their ability to limit advance upgrades anyway (and the not inconsequential amount of qmiles needed for upgrades). Perhaps full redemptions are next?
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Old Feb 6, 18, 11:50 am
  #165  
 
Join Date: Apr 2015
Location: London
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Originally Posted by Johnnieboy View Post
Disappointing. The staff in Al Safwa will have even less to do now...

It's hard to see where the major savings are from this, particularly given their ability to limit advance upgrades anyway (and the not inconsequential amount of qmiles needed for upgrades). Perhaps full redemptions are next?
Indeed - it costs almost as much in Qmiles to upgrade a cash ticket as it does to just book a QR premium cabin flight outright with AA miles on some routes...
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