QR website displaying promo fare status
#16
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,486
#18
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,088
On the opposite, I've seen some Promo fares bookings into Q or N...
#19
Join Date: Apr 2012
Posts: 3,944
Matt4 revenue management are probably at play here. After all it makes sense to maximise revenue on popular, heavily utilised routes such as LHR-DOH. The heavier the utilisation the fewer seats are available for rewards. If reward seats are much sought after then it is sensible to make access to them more difficult (i.e. more expensive) to obtain. 'Supply and demand'!
On the other hand you have commented upon the reverse happening on some routes (higher, upgradeable, ticketing classes for promo tickets). If this is on underutilised routes then this is also good revenue management.
But this is bending the rules regarding PCs use of ticketing class! In the 'knowledge is Power' environment of QR can we really expect revenue management to have any knowledge of PC rules?
Here we are 'complaining' about QR breaking/bending the rules and over on the Sake thread others are complaining that QR will not bend the rules and give them something they are not entitled to.
On the other hand purple1addict could be correct when she says "merely general IT incompetence".
Only time will tell!
On the other hand you have commented upon the reverse happening on some routes (higher, upgradeable, ticketing classes for promo tickets). If this is on underutilised routes then this is also good revenue management.
But this is bending the rules regarding PCs use of ticketing class! In the 'knowledge is Power' environment of QR can we really expect revenue management to have any knowledge of PC rules?
Here we are 'complaining' about QR breaking/bending the rules and over on the Sake thread others are complaining that QR will not bend the rules and give them something they are not entitled to.
On the other hand purple1addict could be correct when she says "merely general IT incompetence".
Only time will tell!
#20
Original Poster
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
Matt4 revenue management are probably at play here. After all it makes sense to maximise revenue on popular, heavily utilised routes such as LHR-DOH. The heavier the utilisation the fewer seats are available for rewards. If reward seats are much sought after then it is sensible to make access to them more difficult (i.e. more expensive) to obtain. 'Supply and demand'!
On the other hand you have commented upon the reverse happening on some routes (higher, upgradeable, ticketing classes for promo tickets). If this is on underutilised routes then this is also good revenue management.
But this is bending the rules regarding PCs use of ticketing class! In the 'knowledge is Power' environment of QR can we really expect revenue management to have any knowledge of PC rules?
Here we are 'complaining' about QR breaking/bending the rules and over on the Sake thread others are complaining that QR will not bend the rules and give them something they are not entitled to.
On the other hand purple1addict could be correct when she says "merely general IT incompetence".
Only time will tell!
On the other hand you have commented upon the reverse happening on some routes (higher, upgradeable, ticketing classes for promo tickets). If this is on underutilised routes then this is also good revenue management.
But this is bending the rules regarding PCs use of ticketing class! In the 'knowledge is Power' environment of QR can we really expect revenue management to have any knowledge of PC rules?
Here we are 'complaining' about QR breaking/bending the rules and over on the Sake thread others are complaining that QR will not bend the rules and give them something they are not entitled to.
On the other hand purple1addict could be correct when she says "merely general IT incompetence".
Only time will tell!
Well for my 2p worth I'm not going to take a gamble on booking in T class on the verbal basis of a customer service adviser but QR need to sort it out as I'm sure others feel the same as me and are holding off booking
anyway things happen for a reason maybe there will be a miles promo next month time will tell
#21
Join Date: Sep 2016
Posts: 776
Honestly, though I can totally understand that you are annoyed by these confusing declarations, those of us who fly QR regularly have just learned to wiggle around these inconsistencies.
#22
Original Poster
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
I just had this from e-commerce
E-commerce Support (Qatar Airways Support)
Jul 26, 17:48 +03
Dear Mr. spec119
Thank you for contacting Qatar Airways Support.
We acknowledge your email below and you are right with the information detailed in your email regarding the booking sub classes at qatarairways.com. We however would wish to share more on the same as the T class is a floating booking sub class, wherein maybe sold sometime in Promo fare or Saver fare levels depended on certain factors such as marketing and seasonality.
Looking at your intended journey as highlighted in your email, yes as of the moment the T class is available under Saver fare levels and if you may consider proceeding with your booking then upgrade using Qmiles / Qcredits will be offered by our dedicated privilege club team through a manual deduction depended on the availability of up-gradable business class seats. In this regards, once your booking is completed, you may feel free to contact our Member Service Centre, available 7 days a week at +974 4023 0023 between 07:30 - 22:00 hrs Doha local time or 04:30 - 19:00 hrs GMT. Alternatively, you can email at [email protected] and our service associates will be happy to assist you further.
We thank you for taking the time to write to us and look forward to welcoming you on our services in the very near future.
Yours sincerely,
Qatar Airways Support
#24
Suspended
Join Date: Jul 2015
Posts: 493
I just had this from e-commerce
E-commerce Support (Qatar Airways Support)
Jul 26, 17:48 +03
Dear Mr. spec119
Thank you for contacting Qatar Airways Support.
We acknowledge your email below and you are right with the information detailed in your email regarding the booking sub classes at qatarairways.com. We however would wish to share more on the same as the T class is a floating booking sub class, wherein maybe sold sometime in Promo fare or Saver fare levels depended on certain factors such as marketing and seasonality.
Looking at your intended journey as highlighted in your email, yes as of the moment the T class is available under Saver fare levels and if you may consider proceeding with your booking then upgrade using Qmiles / Qcredits will be offered by our dedicated privilege club team through a manual deduction depended on the availability of up-gradable business class seats. In this regards, once your booking is completed, you may feel free to contact our Member Service Centre, available 7 days a week at +974 4023 0023 between 07:30 - 22:00 hrs Doha local time or 04:30 - 19:00 hrs GMT. Alternatively, you can email at [email protected] and our service associates will be happy to assist you further.
We thank you for taking the time to write to us and look forward to welcoming you on our services in the very near future.
Yours sincerely,
Qatar Airways Support
E-commerce Support (Qatar Airways Support)
Jul 26, 17:48 +03
Dear Mr. spec119
Thank you for contacting Qatar Airways Support.
We acknowledge your email below and you are right with the information detailed in your email regarding the booking sub classes at qatarairways.com. We however would wish to share more on the same as the T class is a floating booking sub class, wherein maybe sold sometime in Promo fare or Saver fare levels depended on certain factors such as marketing and seasonality.
Looking at your intended journey as highlighted in your email, yes as of the moment the T class is available under Saver fare levels and if you may consider proceeding with your booking then upgrade using Qmiles / Qcredits will be offered by our dedicated privilege club team through a manual deduction depended on the availability of up-gradable business class seats. In this regards, once your booking is completed, you may feel free to contact our Member Service Centre, available 7 days a week at +974 4023 0023 between 07:30 - 22:00 hrs Doha local time or 04:30 - 19:00 hrs GMT. Alternatively, you can email at [email protected] and our service associates will be happy to assist you further.
We thank you for taking the time to write to us and look forward to welcoming you on our services in the very near future.
Yours sincerely,
Qatar Airways Support
#25
Original Poster
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
I've never seen T in eco saver until this week I guess you take a chance of fighting with pc about the mileage or biteven the bullet and buy eco value IMHO is not good value
#26
Join Date: Apr 2012
Posts: 3,944
spec119 the rules about awarding Qmiles etc are very clear. For upgraded flights obtained using Qmiles/Qcredits, E-mail upgrade offers, airport upgrades and op-ups will be credited according to the original booking class.
It may be possible to purchase an upgrade for cash and obtain the new ticket class miles etc, but it could prove to be very expensive what with change fees etc.
It may be possible to purchase an upgrade for cash and obtain the new ticket class miles etc, but it could prove to be very expensive what with change fees etc.
#27
Original Poster
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
spec119 the rules about awarding Qmiles etc are very clear. For upgraded flights obtained using Qmiles/Qcredits, E-mail upgrade offers, airport upgrades and op-ups will be credited according to the original booking class.
It may be possible to purchase an upgrade for cash and obtain the new ticket class miles etc, but it could prove to be very expensive what with change fees etc.
It may be possible to purchase an upgrade for cash and obtain the new ticket class miles etc, but it could prove to be very expensive what with change fees etc.
LHR-BKK eco saver ( T )
BKK-LHR eco value (V) and I have emailed memberservices to do a manual upgrade
#28
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,149
I just had this from e-commerce
E-commerce Support (Qatar Airways Support)
Jul 26, 17:48 +03
Dear Mr. spec119
Thank you for contacting Qatar Airways Support.
We acknowledge your email below and you are right with the information detailed in your email regarding the booking sub classes at qatarairways.com. We however would wish to share more on the same as the ‘T’ class is a floating booking sub class, wherein maybe sold sometime in Promo fare or Saver fare levels depended on certain factors such as marketing and seasonality.
Looking at your intended journey as highlighted in your email, yes as of the moment the T class is available under Saver fare levels and if you may consider proceeding with your booking then upgrade using Qmiles / Qcredits will be offered by our dedicated privilege club team through a manual deduction depended on the availability of up-gradable business class seats. In this regards, once your booking is completed, you may feel free to contact our Member Service Centre, available 7 days a week at +974 4023 0023 between 07:30 - 22:00 hrs Doha local time or 04:30 - 19:00 hrs GMT. Alternatively, you can email at [email protected] and our service associates will be happy to assist you further.
We thank you for taking the time to write to us and look forward to welcoming you on our services in the very near future.
Yours sincerely,
Qatar Airways Support
E-commerce Support (Qatar Airways Support)
Jul 26, 17:48 +03
Dear Mr. spec119
Thank you for contacting Qatar Airways Support.
We acknowledge your email below and you are right with the information detailed in your email regarding the booking sub classes at qatarairways.com. We however would wish to share more on the same as the ‘T’ class is a floating booking sub class, wherein maybe sold sometime in Promo fare or Saver fare levels depended on certain factors such as marketing and seasonality.
Looking at your intended journey as highlighted in your email, yes as of the moment the T class is available under Saver fare levels and if you may consider proceeding with your booking then upgrade using Qmiles / Qcredits will be offered by our dedicated privilege club team through a manual deduction depended on the availability of up-gradable business class seats. In this regards, once your booking is completed, you may feel free to contact our Member Service Centre, available 7 days a week at +974 4023 0023 between 07:30 - 22:00 hrs Doha local time or 04:30 - 19:00 hrs GMT. Alternatively, you can email at [email protected] and our service associates will be happy to assist you further.
We thank you for taking the time to write to us and look forward to welcoming you on our services in the very near future.
Yours sincerely,
Qatar Airways Support
If I book a T fare through a travel agent (corporate travel policy...) how do I know whether it's a Promo or Saver T fare? And will QRPC know if I then call to upgrade it?! Will the airport staff know which T fare it is (both for DOH and outstations) if I decide to request an airport upgrade?!
QR is not well famed for its consistency in applying its own standard procedure so I can't necessarily see that playing out smoothly
And thanks for sharing spec119 ^
Last edited by purple1addict; Jul 26, 2017 at 2:39 pm
#30
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,486
Why have a floating fare class which is sometimes upgradeable and sometimes not.
Bloody crazy and puts me of booking with Qatar because it's so unpredictable and you can't therefore rely on anything it tells you !!
Madness !
Bloody crazy and puts me of booking with Qatar because it's so unpredictable and you can't therefore rely on anything it tells you !!
Madness !