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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, AlexandriaBorg el Arab, Bahrain, Buraydah, Cairo, Dammam, DubaiAl Maktoum, DubaiInternational, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Old Sep 10, 2017, 9:01 am
  #1411  
 
Join Date: Jul 2017
Posts: 57
Maybe switching to Pepsi?
Amame is offline  
Old Sep 10, 2017, 7:12 pm
  #1412  
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Originally Posted by Amame
Maybe switching to Pepsi?
Oh, no. Say it ain't so, Joe! Maybe they could give EST cola a try? Much better than either Coke or Pepsi, IMO.
Dr. HFH is offline  
Old Sep 11, 2017, 3:13 am
  #1413  
 
Join Date: Jan 2010
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Originally Posted by klausa
I don't see how "blockade / much longer shelf life" makes sense as an explanation unless they're also no longer serving it in the air?
I think it is safe to safe to say that these comments are very tongue in cheek. So no need to take it so seriously.
energydj is offline  
Old Sep 11, 2017, 3:16 am
  #1414  
 
Join Date: Jan 2010
Location: Dublin
Programs: Aer Lingus, United, Virgin Atlantic, Qatar
Posts: 289
This was the first time I have been on QR since the blockade started and as much as most things havent changed. You do notice some of the subtle differences.

Like the previously mentioned Diet Coke. There are other Coca-Cola products available. I should have check the can to see where they were being imported from.

It was the first time that I saw bottle of Vittel water on board and on the ground versus whatever other brand was there the last time I flew with them.

Is it just me or is anyone noticing any other smaller differences?
energydj is offline  
Old Sep 11, 2017, 3:20 am
  #1415  
 
Join Date: Aug 2015
Posts: 1,141
Originally Posted by energydj
I think it is safe to safe to say that these comments are very tongue in cheek. So no need to take it so seriously.
Oh. I'm embarrassed for missing that now.
klausa is offline  
Old Sep 14, 2017, 8:09 am
  #1416  
 
Join Date: Oct 2013
Location: CPH
Programs: SAS Gold, Marriott Platinum, IHG Platinum, Hyatt Explorist, Hilton Gold
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Originally Posted by SAT Lawyer
Here is a copy of QR's latest rebooking policy for suspended destinations (Update # 16, August 8, 2017) (bolding mine):



Thanks to HansGolden for providing!
Do I read this right that the only option for an Oct flight to/from UAE is through KWI? And then maybe IST if TK agreement is extended...? No more BA, Oman Air, etc...
jjakobv84 is offline  
Old Sep 14, 2017, 8:39 am
  #1417  
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Originally Posted by jjakobv84
Do I read this right that the only option for an Oct flight to/from UAE is through KWI? And then maybe IST if TK agreement is extended...? No more BA, Oman Air, etc...
For the UAE, other options include a refund or you can rebook on a QR-operated flight "to/from another closest point in Kuwait and Oman." But otherwise, yours is a correct reading of the policy.

The current policy is really, really restrictive compared to the version immediately before.
SAT Lawyer is offline  
Old Sep 14, 2017, 8:44 am
  #1418  
 
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No one seems to be complaining about delays in refunds, so I assume that it's no longer a problem
Grace B is offline  
Old Sep 14, 2017, 9:56 am
  #1419  
 
Join Date: Oct 2013
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Originally Posted by SAT Lawyer
For the UAE, other options include a refund or you can rebook on a QR-operated flight "to/from another closest point in Kuwait and Oman." But otherwise, yours is a correct reading of the policy.

The current policy is really, really restrictive compared to the version immediately before.
Wow. Seems like they just want people to cancel. Does anyone know if it's possible to get rebooked just to Doha?
jjakobv84 is offline  
Old Sep 14, 2017, 12:27 pm
  #1420  
 
Join Date: Jun 2009
Location: Cairo
Programs: EK Skywards Gold, TK Elite Plus, QR Platinum, Bonvoy Titanium
Posts: 290
I think the switch to Vittel happened before the embargo issue, as I haven't flew with QR since (only because it's now very difficult if you live in Cairo & Dubai) but I do remember when Vittel was introduced and the bottles are too tall for the special water bottle compartment at each seat on the 777 to close properly (in J/F)!

But I cannot remember what brand of water was there before?
UAworldwide is offline  
Old Sep 15, 2017, 1:48 am
  #1421  
 
Join Date: Jan 2016
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Originally Posted by UAworldwide
But I cannot remember what brand of water was there before?
Wasn't it evian?
plunet is offline  
Old Sep 16, 2017, 7:10 am
  #1422  
 
Join Date: Sep 2014
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Originally Posted by Grace B
No one seems to be complaining about delays in refunds, so I assume that it's no longer a problem
I've had to cancel 3 reservations, and for each one they were credited back to my card/s within 5 days. Been better than I expected on that front.

Where I have had a problem is getting them to process the cancellation - each one took at least 2 calls to get into the system.
Reds2011 is offline  
Old Sep 16, 2017, 1:05 pm
  #1423  
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I've had quite a full range of bottled water, depending on where the flight is originating. I've seen Evian, Vittel, and a local Stockholm brand.

So, no longer exclusively Evian.
solewalker is offline  
Old Sep 17, 2017, 5:09 am
  #1424  
 
Join Date: Sep 2017
Posts: 3
Hi, I have HEL-DOH-DXB flights in october. I have called 3 times to Qatar airways. It seems like "HUACA" doesn't work anymore. They are just offering rerouting via Kuwait, HEL-DOH-KWI-DXB. Originally I would have arrived in dubai 22:15, but via kuwait next day morning 05:10. I got these tickets really cheaply, so I wouldn't like to get refunded.. Do you know, will they give any better flights 72h prior the departure.
iMeMoz is offline  
Old Sep 17, 2017, 3:17 pm
  #1425  
 
Join Date: Apr 2015
Programs: BA Gold, Virgin Atlantic Silver
Posts: 13
Thought it worth sharing my experience in case its useful for anyone...

Travelling from CAI to BOM in October, am currently based in London so called the UK reservation line and have been re-routed via BEY. Seemed like the only options they were offering were via KWI or BEY to then pick up a Qatar flight. Luckily timings were nicely in sync for this route all be it with extra flying.
eastboundbooking is offline  

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