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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 8, 2017, 10:48 am
  #631  
 
Join Date: Oct 2015
Posts: 109
Originally Posted by Davehereford
I've been told that they won't rebook you until 72 hours out from a conversation on the phone tonight. Would you guys wait it out?!
QR told you that? I called yesterday to see about rebooking a flight that is in about 2 weeks, and they had no problem with that. Are you flying to/from one of the cities with canceled flights? (I am.) Or just prefer not to fly QR anymore? I wonder if that has anything to do with it.
cctible is offline  
Old Jun 8, 2017, 10:54 am
  #632  
 
Join Date: Aug 2016
Location: NYC
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Posts: 106
I'm reading articles as recent as 20 hours ago saying that the Maldives has banned Qatar Airways from its airspace. Can anyone confirm?
Ants1 is offline  
Old Jun 8, 2017, 10:57 am
  #633  
 
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Originally Posted by Medan
Hello,

I'm so panicked, I have to travel from Paris to Phnom Penh with a step in Doha in 3 days with Qatar Airways, but given the actual political situation I'm not sure anymore to go. All these events could result in a war, and nobody knows how the political situation would be next month (the return is planned on the 4th of July). Is there anybody who had to fly during the same period with Qatar Airways and who is considering to cancel ? Would flying with Emirates Airlines be a good idea, while there's a stop in Dubai which is in the same area ?

Thanks !
(I'm sorry if my English is not always perfect, i'm French, and as you may know we're not the best english speakers in the world)
My stance, please continue to support QR and don't give EK and SV any dime. I thought UAE is open minded about it but look at how the government is punishing people for simply showing sympathy toward Qatar.

Based on the current event I'll skip DXB as stopover for good and use DOH and MCT as alternatives.
vincewy is offline  
Old Jun 8, 2017, 10:59 am
  #634  
 
Join Date: Oct 2016
Posts: 36
Originally Posted by cctible
QR told you that? I called yesterday to see about rebooking a flight that is in about 2 weeks, and they had no problem with that. Are you flying to/from one of the cities with canceled flights? (I am.) Or just prefer not to fly QR anymore? I wonder if that has anything to do with it.
Yes I live in Cairo wanted to go via a different city, one world emerald as well so did find it all about odd. I'm also flying in two weeks and the lady said it was new policy to deal with people within the next 72 hours I'm going to call again
Davehereford is offline  
Old Jun 8, 2017, 11:04 am
  #635  
 
Join Date: Apr 2014
Location: VIE
Programs: BAEC Silver
Posts: 25
I had an inbound ticket still to fly in business/regional first from a DXB-DOH-HEL return booking on 30th June. I called yesterday from Dubai (+9712292229 if that helps anyone), took 10 minutes to get though. Was initially offered a refund but this isn't suitable since I am leaving UAE (cancelling visa) and closing the bank account that I had paid with. Then I was offered a reroute DXB-IST-HEL on Turkish Airlines but I asked if it would be possible to get a OneWorld routing. I was then offered DXB-LHR-HEL ON BA, at which point I requested to end my journey in LHR (foregoing my separate repositioning booking HEL-LHR). This was accommodated on BA in Club World. Arguably a lesser business class product but I'm happy with the shorter journey time (and wasted HEL-LHR sector on Finnair) and fewer possibilities of it all going wrong in terms of misconnects. I feel it could have been worse as I had no flexibility on departure and arrival dates. Didn't fancy playing chicken until later in the month and hoping it all gets resolved by the respective powers in charge!
Chumpsteak is offline  
Old Jun 8, 2017, 11:05 am
  #636  
 
Join Date: Jun 2017
Posts: 5
Vincewy : I'm not trying to say what country is the right one and what country is the wrong one, I just want to arrive in Phnom Penh safely without being too late.

Thanks Reds2011 for your answer, but I still think that I'm going to change my tickets for Emirates' one... My QR tickets are non-refundable and I will lose 200€ but doesn't matter
Medan is offline  
Old Jun 8, 2017, 11:17 am
  #637  
 
Join Date: Apr 2013
Location: Cairo, EG
Programs: MS*G, Enrich Blue, QRPC Burgundy, HH Member
Posts: 4
Originally Posted by Davehereford
Yes I live in Cairo wanted to go via a different city, one world emerald as well so did find it all about odd. I'm also flying in two weeks and the lady said it was new policy to deal with people within the next 72 hours I'm going to call again
Why don;t you walk in to QR Office instead? I found more easy to rebooking/refund process at office but waiting time might be factor to be consider but who care in current situation as long as thing get done.

Unless you book via TA. Even more easier, consult with them.
abir91 is offline  
Old Jun 8, 2017, 11:24 am
  #638  
 
Join Date: Oct 2016
Posts: 36
Yes that's definitely the new policy. I have already been to the Cairo office at the airport but they do have another office in Cairo I might try over the weekend. I think it's ridiculous you have to now wait only 72 hours out as surely all the business class seats will be gone.
Davehereford is offline  
Old Jun 8, 2017, 11:25 am
  #639  
 
Join Date: Oct 2016
Posts: 36
I've had three conversations with agents who have all said the same thing and will not deviate it seems
Davehereford is offline  
Old Jun 8, 2017, 11:25 am
  #640  
 
Join Date: Dec 2010
Location: DCA/IAD
Programs: AA EXP/OW Emerald
Posts: 209
I have a few weeks, so not moving to make changes just yet, but would appreciate advice/thoughts.

Situation:
On 2 July I'm flying the return leg (PHL-DOH-CAI) of a R/T I started in Jan. I've then booked a new R/T HBE-DOH-HND for 4 July, returning 12 July, and then a new CAI-DOH-PHL R/T for 15 July with the return in Nov.

Given the current situation, I'd like to change the destination of the 2 July flight to somewhere other than CAI, and also start/end the HND trip from somewhere other than HBE. I'm currently thinking TUN as the alternate destination. Based on other reported destination/origination changes, is this something QR may be likely to allow, or would I need to change to somewhere closer, say, AMM? Or will QR still try to get me to/from CAI and HBE just on another carrier for those legs? Thanks!
DCtrAAveler is offline  
Old Jun 8, 2017, 11:27 am
  #641  
 
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
QR 845 (KUL-DOH) now cancelled 3 days in a row. Are you guys seeing other unaffected routes experiencing consecutive days cancellation?
hightide is offline  
Old Jun 8, 2017, 11:27 am
  #642  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,912
Originally Posted by Global321
Deep breath. Repeat.

While nobody knows the future, I don't think you need to worry about war.

In fact, the actual reports from people flying are generally positive.

If I had to fly in the next few days, I would have no fears connecting in Doha. Relax and enjoy your flights.
Medan, I would echo the comments of Global321. Although I am not personally in the region at the moment, I would suggest that if you were to maintain your travel plans the Qataris will be doing everything in their power to ensure that visitors to their country and passengers on their airline get the best experience possible during your stay and travel.

Just keep an eye on the France Diplomatie Avis au Voyageurs for Qatar. If the advice from the French Government is that it is not safe to travel, at that point Qatar will probably be offering free rerouting and any travel insurance you have will probably pick up any additional costs to modify your journey.

Don't worry unnecessarily, what you will be seeing reported in the media probably bears little relation to what is happening in day to day life on the ground and in the hotels where I guess you will be staying. Bonne courage !
plunet is offline  
Old Jun 8, 2017, 11:27 am
  #643  
 
Join Date: Oct 2015
Posts: 109
Originally Posted by Davehereford
Yes I live in Cairo wanted to go via a different city, one world emerald as well so did find it all about odd. I'm also flying in two weeks and the lady said it was new policy to deal with people within the next 72 hours I'm going to call again
Interesting. No idea then! I would definitely try again. I have compared notes with friends and some of us have been receiving conflicting info from QR. Hopefully the next person you speak to will help.
cctible is offline  
Old Jun 8, 2017, 11:29 am
  #644  
 
Join Date: May 2006
Location: Ireland
Programs: BA Gold,Amex Centurion,Marriott LT Plat Prem Elite +AMBASS,Hilton Diamond,Priority Club Plat,VS Gold
Posts: 371
Spoke with QR again tonight. My flight is on June 17th in First. They advise the policy is to fly from CAI to Istanbul or another airport and then continue on to DOH-BKK. I pleased to fly me ex Athens and they refused. Its madness that they want to spend more money flying me CAI to Istanbul and then onwards rather than Athens-DOH-BKK.

I really wish they would change their policy. The agent was lovely and appreciated the crazy policy but what can they do. I guess I will try again tomorrow....
IrishStephen is offline  
Old Jun 8, 2017, 11:29 am
  #645  
 
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
In the opposite direction, QR 844 (DOH-KUL) has been experiencing cancellations for the past 3 days as well:
https://flightaware.com/live/flight/QTR844
hightide is offline  


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