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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jul 21, 17, 3:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: plunet
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Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Old Jun 7, 17, 10:32 pm
  #601  
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Originally Posted by justforfun View Post
As Turkey has just decided to mobilize troops to Qatar, I would have to agree. This situation is going to get a lot worse before it gets any better.
I take it as a sign that a limit has been placed on how bad things may get for Qatar. That's a good thing for QR and its passengers.

While I do sort of expect that this situation may play out a bit like it played out for the US and US carriers after 9/11 (what with customers not flying as usual and massive government assistance), the QR market is not the same as the US or US-EU TATL markets. QR's built more upon a very price sensitive customer base but one that will still travel if the price is right and is more acclimated to instability of sort. And QR's backers have the most amount of SWF money per citizen of just about any country. EK and even EY would be jealous of QR in this regard.

Once things sort of normalize in the area on the state level, it will be interesting to see if QR gets a solidarity/popularity boost from regional customers who don't fancy bullying, especially not during Ramadan, and become even more likely to want to use QR than EK and EY (or SV for that matter).
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Old Jun 7, 17, 10:38 pm
  #602  
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Originally Posted by BOStonTravels View Post
Be really helpful to hear what other travelers are being given for flight/destination alternatives to the UAE? Maybe a running list could be kept in the wiki?
From the UAE I was offered AUH-MCT-DOH-XXX, with tough flight timings so I declined & opted for refund. I rebooked myself on EY to get where I wanted to go.
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Old Jun 7, 17, 10:41 pm
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i was told that qr prefers not to rebook people on rj as rj may not accept qr ticket in the future
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Old Jun 7, 17, 10:53 pm
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Also one of the BKK-DOH flights cancelled today..
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Old Jun 7, 17, 11:23 pm
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Will we ever hear in future an accurate figures how much all participants and especially airlines have lost from this?
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Old Jun 7, 17, 11:27 pm
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Originally Posted by invisible View Post
Will we ever hear in future an accurate figures how much all participants and especially airlines have lost from this?
The QR CEO isn't noted as being a man of such integrity that lying and exaggerating isn't part of his public repertoire.
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Old Jun 7, 17, 11:30 pm
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Originally Posted by invisible View Post
Will we ever hear in future an accurate figures how much all participants and especially airlines have lost from this?
Nope. Since QR, EK, and EY (for example) are not publicly traded companies. I don't believe that they are required to give "full disclosure".

OTOH, I may be wrong.
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Old Jun 8, 17, 12:10 am
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Originally Posted by GUWonder View Post

...

Once things sort of normalize in the area on the state level, it will be interesting to see if QR gets a solidarity/popularity boost from regional customers who don't fancy bullying, especially not during Ramadan, and become even more likely to want to use QR than EK and EY (or SV for that matter).
my tickets are in mid July. Still hoping that they work out their differences before then for me to be able to fly QR.

I quite like the airline and would hate to have to shift my loyalty elsewhere again.
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Old Jun 8, 17, 12:17 am
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if your ticket is issued by qr directly, they can make change within 30 days to and from.affected cities. either fly from another qr destinations on middle east, or rerouted to another carrier, i was told they prefer tk at this point. (turkey has publicly announced to support qatar.)
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Old Jun 8, 17, 12:48 am
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Originally Posted by tmac100 View Post
Nope. Since QR, EK, and EY (for example) are not publicly traded companies. I don't believe that they are required to give "full disclosure".

OTOH, I may be wrong.
Given the issue of insurance, plane financing and some other stuff, even rather secretive, closely/privately-held large companies may have a use for audited financial statements and be asked for "full disclosure" of some sort at times. But does this really matter? Not really as QR is a key pillar of Qatar's development plans and its backers have the money and need to keep it going in a way that is extraordinary even in comparison to just very wealthy small and micro-states of sort.
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Old Jun 8, 17, 12:54 am
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Qatar Airways website now blocked in the UAE.
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Old Jun 8, 17, 1:04 am
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Hi team.

I've got a flight booked from BKK to CAI at the end of June. Anyone know if they can rebook the CAI flights to Athens instead?
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Old Jun 8, 17, 1:27 am
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Originally Posted by Jonathan Ppang View Post
Hi team.

I've got a flight booked from BKK to CAI at the end of June. Anyone know if they can rebook the CAI flights to Athens instead?
Yes, or ATH.. or IST.
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Old Jun 8, 17, 2:55 am
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Originally Posted by mlqsko View Post
Yes, or ATH.. or IST.
Just spoke to QR at 9.45am Irish Time and the policy changed since this morning and now no further rerouteing from Athens allowed. I have to call back again tonight for a roll of the dice to see if the policy has changed back. A total nightmare when trying to arrange positioning flights for next week.
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Old Jun 8, 17, 3:58 am
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Originally Posted by IrishStephen View Post
Just spoke to QR at 9.45am Irish Time and the policy changed since this morning and now no further rerouteing from Athens allowed. I have to call back again tonight for a roll of the dice to see if the policy has changed back. A total nightmare when trying to arrange positioning flights for next week.
HUACA, don't trust what single agent tells you.
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