Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Community
Wiki Posts
Search
Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Print Wikipost

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Thread Tools
 
Search this Thread
 
Old Jun 7, 2017, 1:33 am
  #526  
 
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
Originally Posted by fifty_two
Hi
I know it maybe too early for this topic , but do you know already what will be the QR's strategy , if ban stay as it is for a long time ?
Seems the only solutions will be between europe/asia/america.
For sure we can expect higher costs because of losses (ive read something between 15% and 20% of their traffic is impacted by this ban) and longer journeys from/to DOH in order to avoid neighbours
But meanwhile they will have to keep prices low in order to attract people , otherwise it will be like a gift for EY or EK
Will they change to a strategy similar like PS after flights ban to/from russia ? Or also something like SV between europe and asia ?
Too early. Plus the situation is too fluid to attempt to predict how long it's going to last - QR themselves won't even have a strategy in place at this point, it's only a couple of days since the whole thing started.
Reds2011 is offline  
Old Jun 7, 2017, 2:06 am
  #527  
 
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,218
Originally Posted by fifty_two
Hi

I know it maybe too early for this topic , but do you know already what will be the QR's strategy , if ban stay as it is for a long time ? Or whats your opinion about it ?

........
No one on FT knows. Why bother speculation? Not worth the time to do that.

Speaking of time being spent usefully.... it took me close to 2 hours to get through to QR in DOH and I got my round trip DOH-DXB for this week end re-routed through MCT using Oman Air. No charge. They expressed thanks that I continued to support them. ^

Never flew with WY before, but I should have access to all lounges in DOH, MCT, and DXB. Now to see how many BAEC TPs and miles I get - but those are not deal breakers to me
tmac100 is offline  
Old Jun 7, 2017, 2:18 am
  #528  
 
Join Date: Jul 2012
Posts: 121
Originally Posted by henrus
It is and Qatar could deal with it but they also know that if they inflame the situation it will make things worse.

Initially Bahrain published a NOTAM suggesting that all Qatari registered aircraft would be banned from flying in Bahrain airspace but as this would essentially cut off Qatar they decided to provide Qatar strict inbound and outbound air routes.

People seem to be confusing territorial airspace and the Flight Information Region

The Bahrain FIR for managing aircraft around Qatar (Map of FIR's here) but that does not mean it is Bahraini airspace, which only extends out to a maximum of 12 miles from the Bahrain coast. Airspace above a country's EEZ is not considered part of anyone's territorial airspace. (China is challenging this convention)

Bahrain has no means of preventing Qatar flights taking off and flying over international waters short of threatening to shoot them down.
Herostratus is offline  
Old Jun 7, 2017, 2:36 am
  #529  
Hyatt Contributor Badge
 
Join Date: Aug 2015
Location: SIN
Posts: 1,098
Originally Posted by tmac100
No one on FT knows. Why bother speculation? Not worth the time to do that.

Speaking of time being spent usefully.... it took me close to 2 hours to get through to QR in DOH and I got my round trip DOH-DXB for this week end re-routed through MCT using Oman Air. No charge. They expressed thanks that I continued to support them. ^

Never flew with WY before, but I should have access to all lounges in DOH, MCT, and DXB. Now to see how many BAEC TPs and miles I get - but those are not deal breakers to me
I flew WY recently on Y from DXB-MCT and MCT-CAI. It's not bad, but expect rather indifferent service. Hope you get a nice plane! MCT is kinda sucky right now - all bus gates. I don't think they have separate buses for J and Y passengers.
solewalker is offline  
Old Jun 7, 2017, 2:42 am
  #530  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by henrus
It is and Qatar could deal with it but they also know that if they inflame the situation it will make things worse.

Initially Bahrain published a NOTAM suggesting that all Qatari registered aircraft would be banned from flying in Bahrain airspace but as this would essentially cut off Qatar they decided to provide Qatar strict inbound and outbound air routes.
Bahraini airspace, Saudi and UAE airspace are not such that these three countries, individually or collectively, are capable of blocking Qatar from getting any and all of its flights in and out of DOH by way of merely denying use of their own airspace.

Short of one or more of these Qatar-blocking countries using military resources in an explicit act of war and/or violating international law, the Gulf routes for Qatar to get flights in and out of DOH are available to Qatar regardless of what Bahrain, the Saudis and the UAE try to do. That is just the way it is. For my flights via DOH, I have no concern about being "trapped" in Qatar because of its neighbors.
GUWonder is offline  
Old Jun 7, 2017, 3:20 am
  #531  
Suspended
 
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Malaysia cannot confirm what they plan on doing..they are monitoring the situation closely.

Brunei has also announced they are watching the situation closely....

This is bad.
wolf72 is offline  
Old Jun 7, 2017, 3:35 am
  #532  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by wolf72
Malaysia cannot confirm what they plan on doing..they are monitoring the situation closely.

Brunei has also announced they are watching the situation closely....

This is bad.
If anything, I'd take it as a positive that there is a rapprochement in the works and the "wham, bam and thank you ma'am/sir" can soon be heard from DC with all the relevant state actors getting back to business as usual in a way that allows QR to get back to normal operations. I'm more positive than ever that this current situation won't last into even August, and maybe even not into July. There goes my expectation of extraordinarily super-lucrative QR fare deals/promotions for any prolonged period.
GUWonder is offline  
Old Jun 7, 2017, 3:46 am
  #533  
 
Join Date: Sep 2016
Posts: 262
Originally Posted by GUWonder
There goes my expectation of extraordinarily super-lucrative QR fare deals/promotions for any prolonged period.
After the laptop ban in the US and now this, I'm sure some promotions will come.
justatourist is offline  
Old Jun 7, 2017, 3:52 am
  #534  
 
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
Originally Posted by justatourist
After the laptop ban in the US and now this, I'm sure some promotions will come.
NCE-TYO for 1,590€
VCE-BKK for 1,329€
WorldLux is offline  
Old Jun 7, 2017, 4:15 am
  #535  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Originally Posted by justatourist
After the laptop ban in the US and now this, I'm sure some promotions will come.
Yes, but I could have really reaped more rewards from QR the more prolonged these bans would be in place. That said, I would rather not see any of these bans in place.

Last edited by msm2000uk; Jun 7, 2017 at 4:25 am Reason: Removal of OT comment
GUWonder is offline  
Old Jun 7, 2017, 4:27 am
  #536  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
A reminder to all FTers, that discussion which is not related to Qatar Airways, should be posted here - http://www.flyertalk.com/forum/trave...ons-qatar.html

Qatar Airways and the State of Qatar, are two different entities, and FT thus has two different threads dependent on the subject of the post.

QR Mod Team
msm2000uk is offline  
Old Jun 7, 2017, 4:27 am
  #537  
 
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
Originally Posted by AlwaysFlyStar
Just to bring back a topic that was mentioned earlier, according to Reuters, UAE is also refusing entry to anybody with a Qatar residence visa, not just citizens.
I think Qatar recently moved away from having the visa as a stamp in the passport. If that's not there travellers should be ok.

In other news, expressing support for Qatar will result in severe penalties in the UAE.
Reds2011 is offline  
Old Jun 7, 2017, 4:43 am
  #538  
 
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,405
Originally Posted by msm2000uk
... FT thus has two different threads dependent on the subject of the post.
Nitpick: Three threads. The "evil" stuffs goes right into OMNI/PR.

I'm interested in how much delay QR773/QR774 (DOH-GRU-EZE-GRU-DOH) is going to rack up. Scheduled departure for GRU-DOH is 3:15 AM (LT). Last update (3hrs ago) delayed the flight by nearly 4 hours, but as far as I can tell, the flight hasn't left Sao Paulo yet. IIRC, they are one hour ahead of EDT.
WorldLux is offline  
Old Jun 7, 2017, 6:16 am
  #539  
 
Join Date: Jan 2008
Location: UK
Programs: VS Gold and a few more.....
Posts: 95
Originally Posted by WorldLux
Nitpick: Three threads. The "evil" stuffs goes right into OMNI/PR.

I'm interested in how much delay QR773/QR774 (DOH-GRU-EZE-GRU-DOH) is going to rack up. Scheduled departure for GRU-DOH is 3:15 AM (LT). Last update (3hrs ago) delayed the flight by nearly 4 hours, but as far as I can tell, the flight hasn't left Sao Paulo yet. IIRC, they are one hour ahead of EDT.
QR774 is on route back to DOH now... Looks to be approx 3 hours late by the time it takes the longer route into the Gulf.

Interestingly todays QR773 has left on a completely different flight plan to yesterday on a heading through central Africa, this is minus the fuel stop in ATH that happened yesterday.

It's still being operated by a B77W so possibly a payload restriction is now in place on this flight to ensure no fuel stop is needed.
StormDog is offline  
Old Jun 7, 2017, 6:18 am
  #540  
Suspended
 
Join Date: Apr 2017
Programs: BA
Posts: 609
QR flight problems due to political situation and travel insurance?

Wondering what the best trip insurance might be for those of us with QR flights to Gulf destinations that are not currently operating? For example I am due to fly ARN - DOH - DXB and have non refundable hotels in DXB. Any idea which insurance might be best to purchase that would cover losses of hotel, car etc expenses in case QR operations are not back to jormal in a few weeks time? Am USA citizen.

Many thanks!
BOStonTravels is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.