Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Print Wikipost

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Old Jun 6, 2017, 11:09 pm
  #511  
 
Join Date: May 2014
Location: Brisbane, Australia
Posts: 908
Originally Posted by LoungeBum
I know this might sound stupid, but if the ban is on Qatari Aircrafts... why not use the LATAM 350 DOH to CAI above saudi??? there must be a legal trick to use this plane for the best at this current time.
So there are two problems with what you've said.

No 1. They registered the LATAM A350 onto the Qatari aircraft register so they are still banned anyway.

No 2. The airspace ban requires aircraft heading to Doha through the airspace to gain prior approval. If QR asks for approval I'll bet they won't be approved.

You are right though in saying QR isn't being very creative with the different approaches they are taking to the whole situation.
henrus is offline  
Old Jun 6, 2017, 11:44 pm
  #512  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Am I missing something, or is Bahrain/UAE/etc. barring QR overflights a first freedom violation? (I know Saudi Arabia has not signed on to IASTA...) If so, what legal recourse would QR or the nation of Qatar have?
javabytes is offline  
Old Jun 6, 2017, 11:47 pm
  #513  
 
Join Date: Jan 2017
Location: Birmingham, UK
Programs: BA Silver, Hilton Silver
Posts: 11
DOH or Bust

My 1st tier point run is going to rack and ruin !

I'm currently booked on QR via Priceline - HEL-LHR-DOH-AUH , obviously getting to Abu Dhabi is impossible with QR so therefore I am assuming I would get a refund, should I call Qatar or Priceline to organise that ?

Could the option be just to get me to DOH ?

I'm already booked on flights to HEL to meet this one... so looks like it might be a weekend in HEL as opposed to AUH

Your advice greatly appreciated
Steve99w is offline  
Old Jun 6, 2017, 11:49 pm
  #514  
 
Join Date: Aug 2014
Programs: BAEC Gold
Posts: 97
Originally Posted by tmac100
Thank you msm2000uk for sharing advanced knowledge.

My response was to NoY's comment to giblet about keeping opinions to oneself. Politeness is a good thing when situations like this thread occur.
Stating that what msm said wasn't on the qatar website is not rude. The whole idea of a forum is to express opinions.
Sparth3103 is offline  
Old Jun 6, 2017, 11:55 pm
  #515  
 
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,216
Originally Posted by Steve99w
My 1st tier point run is going to rack and ruin !

I'm currently booked on QR via Priceline - HEL-LHR-DOH-AUH , obviously getting to Abu Dhabi is impossible with QR so therefore I am assuming I would get a refund, should I call Qatar or Priceline to organise that ?

Could the option be just to get me to DOH ?

I'm already booked on flights to HEL to meet this one... so looks like it might be a weekend in HEL as opposed to AUH

Your advice greatly appreciated
I am currently on the 'phone in DOH on hold waiting to see if I can get an alternate route to DXB this week end. No idea atm what MCT-DXB "linkages" are available. Earlier I waited 45 min on hold. Now after taking some sustenance I will wait for 2 hours or longer...

You might try a local (to you) QR number to see what link you can make between DOH and AUH...

Otherwise FT readers have no clue either atm...
tmac100 is offline  
Old Jun 6, 2017, 11:56 pm
  #516  
 
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,216
Originally Posted by Sparth3103
......The whole idea of a forum is to express opinions.
Agreed! ^ AND to share information
tmac100 is offline  
Old Jun 6, 2017, 11:59 pm
  #517  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Originally Posted by Steve99w
My 1st tier point run is going to rack and ruin !

I'm currently booked on QR via Priceline - HEL-LHR-DOH-AUH , obviously getting to Abu Dhabi is impossible with QR so therefore I am assuming I would get a refund, should I call Qatar or Priceline to organise that ?

Could the option be just to get me to DOH ?

I'm already booked on flights to HEL to meet this one... so looks like it might be a weekend in HEL as opposed to AUH

Your advice greatly appreciated
The opportunist in me might first try to get rerouted HEL-LHR-DOH-AMM-AUH
javabytes is offline  
Old Jun 7, 2017, 12:13 am
  #518  
 
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
Originally Posted by Skyrocker
the first article in the Chicago convention of 1944 on the international civil aviation, which almost all countries have signed states that:

"The contracting States recognize that every State has complete and exclusive sovereignty over the airspace above its territory."

They will not try to ground any Qatari flights, as it will be against the international laws and counts as an act of war against Qatar.
Originally Posted by javabytes
Am I missing something, or is Bahrain/UAE/etc. barring QR overflights a first freedom violation? (I know Saudi Arabia has not signed on to IASTA...) If so, what legal recourse would QR or the nation of Qatar have?
I believe @Skyrocker has it right from my limited understanding.
Reds2011 is offline  
Old Jun 7, 2017, 12:15 am
  #519  
 
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
Originally Posted by Steve99w
My 1st tier point run is going to rack and ruin !

I'm currently booked on QR via Priceline - HEL-LHR-DOH-AUH , obviously getting to Abu Dhabi is impossible with QR so therefore I am assuming I would get a refund, should I call Qatar or Priceline to organise that ?

Could the option be just to get me to DOH ?

I'm already booked on flights to HEL to meet this one... so looks like it might be a weekend in HEL as opposed to AUH

Your advice greatly appreciated
Based on what others have experienced you will have to process the refund via Priceline. Someone had a similar question with Expedia, and QR told them Expedia would have to process the refund, the same would apply here - you didn't pay QR directly for the booking.
Reds2011 is offline  
Old Jun 7, 2017, 12:15 am
  #520  
 
Join Date: May 2014
Location: Brisbane, Australia
Posts: 908
Originally Posted by javabytes
Am I missing something, or is Bahrain/UAE/etc. barring QR overflights a first freedom violation? (I know Saudi Arabia has not signed on to IASTA...) If so, what legal recourse would QR or the nation of Qatar have?
It is and Qatar could deal with it but they also know that if they inflame the situation it will make things worse.

Initially Bahrain published a NOTAM suggesting that all Qatari registered aircraft would be banned from flying in Bahrain airspace but as this would essentially cut off Qatar they decided to provide Qatar strict inbound and outbound air routes.
henrus is offline  
Old Jun 7, 2017, 12:18 am
  #521  
 
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Australian ABC news now reporting Qantas will not board Qataris to even transit UAE...
VH-RMD is offline  
Old Jun 7, 2017, 12:28 am
  #522  
 
Join Date: May 2014
Location: Brisbane, Australia
Posts: 908
Originally Posted by VH-RMD
Australian ABC news now reporting Qantas will not board Qataris to even transit UAE...
That's been the case for around 48 hours now.

Qataris in those countries have to leave within 14 days (now 12). No new Qataris can come in and Qataris can't transfer through any of their airports.

The same applies for UAE passport holders who can't go through/to Doha anymore due to the UAE gov banning them.

See here
http://www.wam.org.ae/en/details/1395302617576
henrus is offline  
Old Jun 7, 2017, 12:54 am
  #523  
Hyatt Contributor Badge
 
Join Date: Aug 2015
Location: SIN
Posts: 1,098
Originally Posted by javabytes
The opportunist in me might first try to get rerouted HEL-LHR-DOH-AMM-AUH
I'm definitely following this forum with interest. The situation might resolve itself before my flight in August, but it's always interesting to know the opportunities available.
solewalker is offline  
Old Jun 7, 2017, 1:01 am
  #524  
 
Join Date: Jan 2000
Programs: UA 1k, AA EXPLT, NZ GE, VA PLT Hyatt Diam, Marr Plat, HH Diam
Posts: 3,445
Originally Posted by Happy
What you said and what I said does NOT matter. It is what the insurance fine print said. You can argue on principle on what an insurance is about but it does not change the FACT that the Chase CSR card trip interruption benefits do NOT cover Carrier cancellation other than due to weather. For your reference and the reference for the others I have already posted the information from Chase website.

In case you conveniently forget, the initial question posted was about whether Chase CSR card would cover the trip cancellation. The answer is a resounding NO because Chase says so. How you think and say means nothing to those who are wondering whether they are covered.

Again, US is very different from UK - in US most people DONT buy travel insurance. Unless one has health issues, travel insurance generally is not needed because US credit cards often provide enough coverage for normal scenarios. For the rare occasions like this, then "self-insured" would be it. Meanwhile, the US travelers probably save a lot of money over years of travels.

In UK, travel insurance is almost mandatory, especially for trips offered by tour operators, probably is required by the UK law. Very different concepts.

Again, my comments are directly related to a US credit card coverage the initial poster was wondering about. Chase says NO coverage. Period.

Related to travel but not this situation, US private car insurance covers domestic car rentals, no additional insurance needed. Almost all major credit cards provide 2ndary coverage such that your own car insurance comes first when filing claims. There are some cards offer primary coverage so you do not need to use your own car insurance.
In almost policy there are exclusion on many situations that are deemed "force majeure".

Read the fine prints as always. Also what is in practice in UK does not mean it is the case in US. Hence when a poster asks about a US CC coverage, your answer is INCORRECT.
As a potential add-on to the discussion of flight cancellations. Trip interruption insurance, whether purchased separately or provided free of charge as benefit of using one's credit card, is different from getting a refund from a carrier that cancels its service (in which case, the carrier will be responsible for refunding bike your ticket price ) or not being liable to pay a credit card company for an airline flight that wasn't provided. I can't comment on the credit card agreements in other countries, but for US cardholders, if a carrier, even a non-US carrier, ceases service, a credit card holder is not responsible for paying for that airline ticket or flight hat wasn't actually provided. So, the credit card company takes on that expense.

Just wanted to clarify that trip insurance is different from the protections offered to pax that purchase airline tickets using US credit cards.
SFO_FT is offline  
Old Jun 7, 2017, 1:28 am
  #525  
Accor Contributor Badge
 
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,741
Hi

I know it maybe too early for this topic , but do you know already what will be the QR's strategy , if ban stay as it is for a long time ? Or whats your opinion about it ?

Seems the only solutions will be between europe/asia/america.

Regardless of this event , did QR already planned something more to Africa or CIS countries ? It maybe a good occasion do check new opportunities there

For sure we can expect higher costs because of losses (ive read something between 15% and 20% of their traffic is impacted by this ban) and longer journeys from/to DOH in order to avoid neighbours

But meanwhile they will have to keep prices low in order to attract people , otherwise it will be like a gift for EY or EK

Will they change to a strategy like PS after flights ban to/from russia ? Or like SV between europe and asia ? Even trying something like TK and flying to mid-sizes airports all around the world ?

Thanks

Last edited by fifty_two; Jun 7, 2017 at 1:50 am
fifty_two is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.