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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 10:57 am
  #226  
 
Join Date: Jun 2017
Posts: 11
Originally Posted by WorldLux
You don't need to follow the current flight. Just check out the historic flights

This is yesterday
https://www.flightradar24.com/data/f...qr728/#d9e9e90

You can see how the flight crossed the Mediterranean Sea and flew through Egyptian and Saudi Arabian territory. I suspect that they'll have to fly north now and possibly adding more air time.

You can check the previous flights as well. IIRC the last 7 days are for free. For a more complete list, you'll need a paid subscription to FR24.
Yea I saw that, but given all the air space bans, the only route I see is through Turkey and Iran which is quiet the detour
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Old Jun 5, 2017, 11:11 am
  #227  
 
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Originally Posted by Braniff
I read just now on another forum that the Chicago Convention forbids signatories to deny overflight rights and it specifically mentioned the UAE and Bahrain as saying they would not deny overflight rights. Anybody heard this ?

That document means little in a diplomatic situation like this. If they want to stop it they can stop it.
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Old Jun 5, 2017, 11:11 am
  #228  
 
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Would Chase Reserve travel insurance cover these tickets for cancelled flights or airline stoppage?
tvjo is offline  
Old Jun 5, 2017, 11:12 am
  #229  
 
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Originally Posted by B747-437B
UAE GCAA has today issued SD1/2017 stating that all aircraft registered in Qatar may not fly to, from or through UAE airspace effective from 0000UTC/0400LT on 06JUN17 and all aircraft registered in the UAE may not operate direct or indirect flights to/from Qatar from the same time.
With this being the case and Bahrain no doubt doing the same and controlling Qatari airspace, the natural conclusion is that this is Game Over for Qatar Airways - until politics sort itself.
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Old Jun 5, 2017, 11:19 am
  #230  
 
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Originally Posted by Braniff
With this being the case and Bahrain no doubt doing the same and controlling Qatari airspace, the natural conclusion is that this is Game Over for Qatar Airways - until politics sort itself.
At the risk of appearing pedantic is "flying through" the same as "flying over" when it comes to airspace?

Due on OSL-DOH-CPT in less than a week so I have more than a passing interest.
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Old Jun 5, 2017, 11:20 am
  #231  
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Originally Posted by millionmiler
That document means little in a diplomatic situation like this. If they want to stop it they can stop it.
There is no comprehensive air space blockade of QR to/from DOH. Such a thing would mean equipment and staff stranded at various places around the world. It's not there yet.
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Old Jun 5, 2017, 11:27 am
  #232  
 
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Originally Posted by Braniff
With this being the case and Bahrain no doubt doing the same and controlling Qatari airspace, the natural conclusion is that this is Game Over for Qatar Airways - until politics sort itself.
Bahrain has issued the following NOTAM.

Code:
A0208/17 NOTAMN
Q) OBBB/QXXXX/IV/NBO/E /000/999/
A) OBBB B) 1706060000 C) PERM 
E) FOR FLIGHTS AFFECTED BY NOTAM A0205/17 THE FOLLOWING AWYS ARE 
AVBL: 
1-UT430 OUTBOUND VIA RAGAS 
2-UR659 INBOUND VIA MIDSI
For now, there is a single corridor available to/from Doha TMA through Bahrain FIR to the Teheran FIR boundary.
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Old Jun 5, 2017, 11:37 am
  #233  
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I have a flight from CAI-DOH-LHR. Not until July

I called them and they said I could fly direct from CAI-LHR on BA if I wanted, but would not offer me an alternative Qatar airways destination to route via DOH on.

I will wait it out and see if this changes.
When I Travel The World is offline  
Old Jun 5, 2017, 11:39 am
  #234  
 
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Originally Posted by B747-437B
Bahrain has issued the following NOTAM.

Code:
A0208/17 NOTAMN
Q) OBBB/QXXXX/IV/NBO/E /000/999/
A) OBBB B) 1706060000 C) PERM 
E) FOR FLIGHTS AFFECTED BY NOTAM A0205/17 THE FOLLOWING AWYS ARE 
AVBL: 
1-UT430 OUTBOUND VIA RAGAS 
2-UR659 INBOUND VIA MIDSI
For now, there is a single corridor available to/from Doha TMA through Bahrain FIR to the Teheran FIR boundary.

Not being an expert in Air Traffic Control, what would be the regular number of "corridors" available to DOH. In total and thru Iran...
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Old Jun 5, 2017, 11:41 am
  #235  
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Originally Posted by B747-437B
Bahrain has issued the following NOTAM.

Code:
A0208/17 NOTAMN
Q) OBBB/QXXXX/IV/NBO/E /000/999/
A) OBBB B) 1706060000 C) PERM 
E) FOR FLIGHTS AFFECTED BY NOTAM A0205/17 THE FOLLOWING AWYS ARE 
AVBL: 
1-UT430 OUTBOUND VIA RAGAS 
2-UR659 INBOUND VIA MIDSI
For now, there is a single corridor available to/from Doha TMA through Bahrain FIR to the Teheran FIR boundary.
Some countries have FIRs that cover other country's/countries' airspace or airspace that isn't even wholly owned by a single country.
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Old Jun 5, 2017, 11:47 am
  #236  
 
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Originally Posted by GUWonder
There is no comprehensive air space blockade of QR to/from DOH. Such a thing would mean equipment and staff stranded at various places around the world. It's not there yet.
Of course. My reply was only that the stated document would mean little to nothing.
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Old Jun 5, 2017, 11:48 am
  #237  
 
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Originally Posted by meni0n
I don't really want to fly with my kids over that.[/URL]
Don't worry. The planes fly too high to be affected (the MH17 event is a separate issue based on particular weaponry not used in the Syrian conflict).
LukeO9 is offline  
Old Jun 5, 2017, 11:52 am
  #238  
 
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Originally Posted by tvjo
Would Chase Reserve travel insurance cover these tickets for cancelled flights or airline stoppage?
Travel insurance policies vary enormously within and between companies.
You'll have to read the specific PDS.
LukeO9 is offline  
Old Jun 5, 2017, 11:55 am
  #239  
 
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Here is the routing Iran is providing

(A1863/17 NOTAMN
Q)OIIX/QAFXX/IV/NBO/E/000/999/3220N05324E631
A)OIIX B)1706060000 C)1707062359 EST
E)DUE TO REGIONAL CRISES IN BAHRAIN AND QATAR THE FOLLOWING TRAFFIC
ORIENTATION SCHEME WILL BE AVBL:
1-TRAFFIC FM QATAR TO ANKARA FIR VIA TEHRAN THE LEVEL AND ROUTE
SCHEME IS:
FL150 UP TO FL190 PROVIDED THAT 20NM SEPARATION
RAGAS-UT430-LAGSA -UL223-TESVA/ALRAM
2-TRAFFIC FM QATAR TO MUSCAT AND KARACHI FIRS, THE LEVEL AND ROUTE
SCHEME IS:
FL150 UP TO FL190 PROVIDED THAT 20NM SEPARATION AND EXPECT
FURTHER CLIMB AFTER KIS
RAGAS-M561-ASVIB (KARACHI FIR)
RAGAS-M561-KHM-NEW FIR (MUSCAT FIR)-BUBAS

3- TRAFFIC EXITING TEHRAN FIR FROM ANKARA TO QATAR FIR , THE LEVEL
AND ROUTE SCHEME IS:
BTN FL240 UP TO FL300 PROVIDED THAT 20NM SEPARATION
ALRAM- UT36-MIDSI
4-TRAFFIC EXITING TEHRAN FIR FM MUSCAT AND KARACHI FIR
TO QATAR FIR , THE LEVEL AND ROUTE SCHEME IS:
BTN FL240 UP TO FL260 PROVIDED THAT 10NM SEPARATION
N312/A453-MIDSI .)


And from Bahrain

OBBB A0204/17 06JUN0000-PERM
NO FLT WILL BE ALLOWED FM KINGDOM OF BAHRAIN TO STATE OF
QATAR AND FM STATE OF QATAR TO KINGDOM OF BAHRAIN.
SFC / UNL


As far as I am concerned, you cannot fly from Qatar state border into Bahrain state border. Remember, Bahrain doesn't "own" the airspace above Qatar; they are only given responsibility to provide air traffic services for that airspace.
YVRtoYYZ is offline  
Old Jun 5, 2017, 11:58 am
  #240  
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Originally Posted by tvjo
Would Chase Reserve travel insurance cover these tickets for cancelled flights or airline stoppage?
Originally Posted by LukeO9
Travel insurance policies vary enormously within and between companies.
You'll have to read the specific PDS.
I would assume they will not. Most of the standard travel insurances have carve-outs for major events such as acts of terrorism, acts of war, or major political upheavals. My guess is this would be disqualified but YMMV and it's up to Chase and the underwriter to make that determination on any claims filed.

If these tickets are cancelled, Qatar should give you a refund anyway so that shouldn't be a problem. It's any non-refundable hotel, car rental, etc., that could cause problems and be the source of a claim.
Duke787 is offline  


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