Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

    Hide Wikipost
Old Jul 21, 17, 3:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: plunet
Wiki Link
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Print Wikipost

Old Jun 5, 17, 8:53 am
  #181  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,829
Having spoken to a few colleagues of mine within QR offices around the Middle East, I am happy to relay the below:

This is a rapidly changing situation, and QR are rushing to put counter-measures in place.

This will take time, but for all those with flights IN THE NEXT 30 HOURS, please call your local QR office (as per the WIKI) for re-booking options.

Additional seats on other airlines are being held by QR offices, and the aim is for passengers to experience as little disruption as possible.

Not all offices have yet been updated, but the aim is to have all QR representatives up to speed, within the next 6 hours.

If you are flying in 3 days time, or a week, or 4 months, please do not call the QR offices, as you are blocking the lines for those who need urgent assistance.


M
msm2000uk is offline  
Old Jun 5, 17, 8:55 am
  #182  
 
Join Date: Jun 2017
Posts: 128
Originally Posted by tmac100 View Post
And your published source is? All travel between where and where? Please be specific instead of just making statements with no specific information.

Thank you!

As a Canadian living in Qatar, I for one would like to know what you are saying.
this is for QR employees. Being denied annual leave and cancellation of business trips.
Downunderdesert is offline  
Old Jun 5, 17, 8:57 am
  #183  
 
Join Date: Jul 2005
Location: Here
Posts: 1,838
Just to share a little bit - the waiver for UAE, KSA and Bahrain is only in place for flights till 5 July, not beyond.

If I took my notes properly - it's a reroute on other airlines or a refund. The policy for Egypt is expected tomorrow.
TGflyergirl is offline  
Old Jun 5, 17, 8:57 am
  #184  
 
Join Date: Feb 2011
Location: DFW/LAX/JFK/LHR
Programs: AAdvantage (PLT), CX MarcoPolo (GO), Aeroplan, VIPorter, HHonors Silver
Posts: 1,810
Originally Posted by msm2000uk View Post
Having spoken to a few colleagues of mine within QR offices around the Middle East, I am happy to relay the below:

This is a rapidly changing situation, and QR are rushing to put counter-measures in place.

This will take time, but for all those with flights IN THE NEXT 30 HOURS, please call your local QR office (as per the WIKI) for re-booking options.

Additional seats on other airlines are being held by QR offices, and the aim is for passengers to experience as little disruption as possible.

Not all offices have yet been updated, but the aim is to have all QR representatives up to speed, within the next 6 hours.

If you are flying in 3 days time, or a week, or 4 months, please do not call the QR offices, as you are blocking the lines for those who need urgent assistance.


M
So if I have a routing AMS-DOH-BKK which so far has not been affected (apparently) should I also call?
CX828 is offline  
Old Jun 5, 17, 8:59 am
  #185  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,829
Originally Posted by CX828 View Post
So if I have a routing AMS-DOH-BKK which so far has not been affected (apparently) should I also call?
Your flight is neither to, nor from, any of the countries which have cut ties with QR.

As such, do nothing.

M
msm2000uk is offline  
Old Jun 5, 17, 9:01 am
  #186  
 
Join Date: Apr 2012
Posts: 1,567
Flying off tomorrow. called the priority line in Doha, given the option of refund or rescheduled. Didnt give me the option of switching to other carriers which i would have taken!

as of now, i have reroute from CAI-DOH-MIA to AMM-DOH-MIA on 6th June. I hope that there will be an interline agreement between QR and RJ such that i do not have to exit the transit area. visa is required for me!
tboons is offline  
Old Jun 5, 17, 9:06 am
  #187  
 
Join Date: May 2017
Programs: BA Gold, EK Gold, Hilton Diamond
Posts: 28
Originally Posted by msm2000uk View Post
If you are flying in 3 days time, or a week, or 4 months, please do not call the QR offices.
I presume that we'll be able to call tomorrow for those leaving in 3 days (or just under 3 days now)?
FlyingSalami is offline  
Old Jun 5, 17, 9:06 am
  #188  
 
Join Date: Mar 2014
Location: UK
Programs: BA GFL, BA GGL, IHG Spire, HH Diamond
Posts: 107
Al Safwa lounge very quiet and peaceful.
Bluebrummie2000 is offline  
Old Jun 5, 17, 9:06 am
  #189  
 
Join Date: Apr 2012
Posts: 1,567
Originally Posted by Phil the Flyer View Post
According to qatarairways.com 'Flight Status' section, QR1303 and QR1301 (DOH-CAI) are currently showing 'Cancelled' for 6 June 2017 only - flights on 7 June 2017 and later are still currently showing 'Scheduled'.
http://abcnews.go.com/International/...qatar-47833419

5:15 p.m.

Egypt's aviation authorities say all flights to and from Qatar will be suspended starting Tuesday.

The aviation ministry said Egyptian airspace will be closed to Qatari flights starting Tuesday at 6:00 am (0400 GMT) Cairo time.

Last edited by msm2000uk; Jun 5, 17 at 9:08 am Reason: To keep things On-Topic
tboons is offline  
Old Jun 5, 17, 9:08 am
  #190  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/DOH
Programs: BAEC GfL & GGL, QR Insider, SQ Gold, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 7,829
Originally Posted by FlyingSalami View Post
I presume that we'll be able to call tomorrow for those leaving in 3 days (or just under 3 days now)?
Please review my other comments in this thread for the answer - http://www.flyertalk.com/forum/28404900-post181.html

M

Last edited by msm2000uk; Jun 5, 17 at 9:16 am
msm2000uk is offline  
Old Jun 5, 17, 9:08 am
  #191  
 
Join Date: Apr 2012
Posts: 1,567
For those in Egypt, forget about calling the local office, they closed at 3pm due to ramadan working hours.

Please call the priority hotline if possible. get hold of them. Like MSM suggested, you can try to work out a routing with alternative carriers or you can reroute to amman from egypt as there are seats still available! on a RJ flight tomorrow.
tboons is offline  
Old Jun 5, 17, 9:10 am
  #192  
 
Join Date: Jan 2017
Location: KWI
Programs: QR Gold
Posts: 44
Originally Posted by tboons View Post
Flying off tomorrow. called the priority line in Doha, given the option of refund or rescheduled. Didnt give me the option of switching to other carriers which i would have taken!

as of now, i have reroute from CAI-DOH-MIA to AMM-DOH-MIA on 6th June...
Did you have to pay the fare difference on this tboons, or did they reroute you for nothing?
joeu1998 is offline  
Old Jun 5, 17, 9:10 am
  #193  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,600
Originally Posted by axck View Post
In any case, if this is not resolved quickly I would imagine a significant drop in quality of QR soft product over the next several months even on unaffected flights.
I don't see this happening. Would completely gut AAB's strategy.

Another problem coming which (I think) is so far not discussed is xONEx itins ex-CAI. I have one coming up on July 2.
Dr. HFH is offline  
Old Jun 5, 17, 9:11 am
  #194  
 
Join Date: Apr 2012
Posts: 1,567
Originally Posted by joeu1998 View Post
Did you have to pay the fare difference on this tboons, or did they reroute you for nothing?
FOC. no charge. As with Emirates and Etihad, same policy.
tboons is offline  
Old Jun 5, 17, 9:13 am
  #195  
 
Join Date: Jan 2017
Location: KWI
Programs: QR Gold
Posts: 44
Originally Posted by tboons View Post
FOC. no charge. As with Emirates and Etihad, same policy.
Thank you. Good to know for the rest of us also caught up in this.
joeu1998 is offline  

Thread Tools
Search this Thread
Search Engine: