Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

Reply Subscribe

Thread Tools

Search this Thread

Apr 2, 2019, 11:43 am

#2131

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

Yes. SIN-DOH-OSL in R class rebooked to KUL-DOH-ARN in D class the following day free of charge.
They did warn me though that they would only let me make this change free of charge once - as is the norm for involuntary changes. I could also have chosen SIN-DOH-OSL (or anything else within 500 miles) on another day to keep the QSuites, but for me the convenience of the routing was more important.

Apr 2, 2019, 11:46 am

#2132

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

And just for the record, I put my BA Silver (OW Sapphire) number in the booking.
So this was not because of some QR elite status or anything. I doubt the BA status has anything to say.

Apr 2, 2019, 11:47 am

#2133

fender5787

Join Date: Feb 2018

Location: Brooklyn, NYC

Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum

Posts: 1,159

Quote:

Originally Posted by ChocolateFactory

Sorry to hear that.

I've called their US office once and also felt they weren't very helpful or even friendly.
You could also try calling their Qatar office directly (or other countries, maybe UK?).

The Australian office consistenly gave me the same answer, different agents (the first time I just checked my options, the second time I actually made the change).

It’s fine, but I do appreciate your help here! So I just called the Doha office, and though the agent was exponentially friendlier than his US counterparts, he was unable to change me into any other flights without a hefty change fee in addition to the additional fare. Perhaps there was also a bit of a language barrier. I’m gonna try the Australian office this even and hopefully my luck will change with them!

Apr 2, 2019, 11:49 am

#2134

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

Fingers crossed! By the way, the “Australian” agents had an Indian accent.
Maybe the Indian callcenter works just as well.

Apr 2, 2019, 6:17 pm

#2135

fender5787

Join Date: Feb 2018

Location: Brooklyn, NYC

Programs: QR PC Platinum, TK M&S elite, UA silver, ITA Voltaire Executive (lol), Marriott Bonvoy Platinum

Posts: 1,159

Quote:

Originally Posted by ChocolateFactory

Fingers crossed! By the way, the “Australian” agents had an Indian accent.
Maybe the Indian callcenter works just as well.

So just got off the phone with the Aussie customer service rep and IT WORKED!!!! Seriously, thank you so much! I had to push my initial flight out of JFK up to the flight from the evening before and change me to an I class fare (QR702 instead of QR704), but that means (barring equipment change) i'll have qsuites on QR830 and I don't haver to deal with the dingy BA term 7 at JFK and can use the AA flagship lounge at T8 pre-flight. On the return, the qsuite flight out of BKK didn't really have any good connections with either flight to JFK, but the guy was able to put me on the earlier flight. All in all, great things! So the customer service rep did have to email a supervisor and had to call me back. I was a bit weary at this point, but sure enough, in about 45 mins he called me back (and it was a number that seemed to be from Ahmedabad, India so you're def right about their Australian callcenters being in India). So I guess what this means for ft'ers is if you get bumped off a Qsuite flight and want to change your flights free of charge, call the Australian customer service line since we have two proven instances of it working.

witthuus, ChocolateFactory, plunet and 1 others like this.

Apr 3, 2019, 1:47 am

#2136

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

Awesome!! That’s really good to hear!
Seems like I got extremely lucky there, I only called the Australian office because their European offices were closed and the US callcenter had long wait times.

Traveller999 likes this.

Apr 3, 2019, 3:52 am

#2137

Dselvan

Join Date: Jan 2013

Location: UK

Programs: BA Gold, Hilton Diamond

Posts: 802

Are the Q-Suites on HKG route yet?

Hi,
I wonder if the 777 flying DOH-HKG have got Q-suites yet or are they still luck of the draw if you get them?
Looking at flights for Jan 2019 and so far haven’t tried the suites yet!!!

Apr 3, 2019, 3:54 am

#2138

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

Book the sale from ARN, ARN mostly has QSuites:
QR: ARN-HKG approx £1250

Use ExpertFlyer to make sure you have QSuites (checking the seat map is a free feature and doesn't require a subscription).

Apr 3, 2019, 4:03 am

#2139

Dselvan

Join Date: Jan 2013

Location: UK

Programs: BA Gold, Hilton Diamond

Posts: 802

Quote:

Originally Posted by Dselvan

Hi,
I wonder if the 777 flying DOH-HKG have got Q-suites yet or are they still luck of the draw if you get them?
Looking at flights for Jan 2019 and so far haven’t tried the suites yet!!!

Quote:

Originally Posted by ChocolateFactory

Book the sale from ARN, ARN mostly has QSuites:
QR: ARN-HKG approx £1250

Use ExpertFlyer to make sure you have QSuites (checking the seat map is a free feature and doesn't require a subscription).

hi
Thank you for that. I was looking at the sale price, which is what got me thinking about booking it.
Will look at expertflyer.

Apr 3, 2019, 4:16 am

#2140

ChocolateFactory

Join Date: Aug 2015

Location: DXB

Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond

Posts: 2,809

But generally, as you can see from this thread, it is all still a certain gamble. SIN was supposed to be QSuites-only, and then they suddenly reduced it to one out of four flights or so a month before departure.
Just book with as many QSuites segments as you can and set up aircraft change alerts on ExpertFlyer (paid feature).

Apr 3, 2019, 4:32 am

#2141

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,745

Just don't lose sight of the fact that every month, more aircraft are equipped with QSuites. Chances go up continuously, though obviously not as fast as we would like.

Apr 3, 2019, 4:46 am

#2142

manucanuck

Join Date: Feb 2013

Location: Hong Kong

Programs: AC,CX,KE,EK / IHG Spire, 1865 Gateway

Posts: 184

Quote:

Originally Posted by Dselvan

Hi,
I wonder if the 777 flying DOH-HKG have got Q-suites yet or are they still luck of the draw if you get them?
Looking at flights for Jan 2019 and so far haven’t tried the suites yet!!!

apparently all 815/816/817/818 are all QSuite config. My qr815/0325 was a QSuite when I booked, 2 weeks prior to flying out they changed it to a old J, then 5 days prior to flying out resumed to a QSuite config

Apr 3, 2019, 5:39 am

#2143

clubeurope

Join Date: Jul 2017

Location: CGK

Posts: 2,375

After comparing back to back red-eyes, first on the A351 Qsuite and second on the old Minipod 777s, I must emphasise, how much more comfortable the 777s are for sleeping. Granted, there was only one passenger on each row of 2-2-2, which proved to make a very comfy flight. I couldn't get any sleep with the footwell of the Qsuite, and I keep banging my knees on the table (grrr).

kaffir76 likes this.

Apr 3, 2019, 6:22 am

#2144

callmedtop

Join Date: Jan 2013

Location: BOS

Programs: AA EXP, DL PM, Hyatt Diamond

Posts: 2,028

A big overnight change to DOH-SIN; my May flight which went from A351 to A359 (w/o QSuites) a few weeks back is now back on the A351. It looks like a lot of flights in May shifted around a bit; still a bunch of 359's, but less then there were a few days ago.

Apr 3, 2019, 7:03 am

#2145

lall

Join Date: Apr 2018

Programs: BAEC Gold, Emirates Skywards Silver

Posts: 170

I flew the Q suites on 777 (BLR-DOH) and A350 (DOH-JFK) and I much much preferred the 777 over the A350. More comfort, more space, and the washrooms are more spacious.

Also, the DOH-JFK leg was 14 hrs non stop, and Qatar did not provide any mattress, so it was quite uncomfortable to sleep for such a long time. Since BA and Emirates do provide a mattress, I will choose them anytime over Qatar for such a long flight.

Food wise and service wise, the Qatar flight DOH-JFK was quite a disaster. Maybe their staff need to undergo some training at BA or Emirates. They served the drinks nearly an hour after take off, then the entree after another hour then the main course after another hour!